I was not receiving emails but have now solved the problem - they were getting blocked out of my control before coming to my account but have set up the following filter and now getting them ok. I am with veigin but I guess other providers will have similar path to set up a filter to allow.
In webmail, settings, filters, create a filter with is:spam in the field 'has the words'. Click next, click through the warning, check 'never send it to spam'. It is handy also to add a bespoke label here as well, so that you can still identify spam if you are using webmail. Then save and exit. Now webmail will not send anything to webmail spam, hence your email client will collect everything including spam which it can sort out itself.