Hopefully, the admins can help you out. If not, maybe make an account for BOTH of you (that's what I chose to do). With small kids, they may not be able to update or log in as easily. Think of a name that's easy to remember (my username is using part of my two girls' names, Kayla and Ashley). Use an email that isn't carrier spacific (use a gmail or yahoo, etc) in case you change providers. Lastly, write the info down where you KNOW you'll remember it. Sorry this got a little "wordy" but I hope it helps you or someone else!