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bootron

Lackeys
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Everything posted by bootron

  1. This work is now complete, thanks for your patience!
  2. Hello all, we are planning to do some routine maintenance on the Waymarking and Wherigo sites this coming Thursday at 3-5PM PST. The sites will be completely unavailable at that time, but may not require the entire 2 hour window. Thanks for your patience! bootron
  3. Hello all, we are planning to do some routine maintenance on the Waymarking and Wherigo sites this coming Thursday at 3-5PM PST. The sites will be completely unavailable at that time, but may not require the entire 2 hour window. Thanks for your patience! bootron
  4. This work is now completed. Thank you for your patience! bootron
  5. This work is now completed. Thank you for your patience! bootron
  6. We will be taking the Wherigo and Waymarking websites down at 10:00 PM UTC July 29, 2020 for some routine maintenance. The window we are setting is for 2 hours, but if all goes well we should be back up much sooner than that. Thanks, bootron
  7. We will be taking the website down at 10:00 PM UTC July 29, 2020 for some routine maintenance. The window we are setting is for 2 hours, but if all goes well we should be back up much sooner than that. Thanks, bootron
  8. I can assure you that we are doing our best to get in contact with them as well. We are hoping that some additional pressure from our customers will help them to understand the gravity of the issue.
  9. We have been having some difficulties working with GMX recently, they have been blocking email from some of our mail servers. It would probably help if you could contact your provider and ask them to not block emails from our mail servers. If you want to be specific, you can tell them to whitelist these mail server addresses: 63.251.163.224, 63.251.163.225, 63.251.163.228, 63.251.163.229. Here is the contact form for GMX: https://postmaster.gmx.net/de/contact Thanks, bootron
  10. Looking into this one right now. I am able to repro the issue. Will try to have a fix soon. Thanks, bootron
  11. Okay, that took longer than I expected, but it's fixed now. Report back if you see otherwise. Thanks! bootron
  12. Looks like my fix needs a second update, there was a second underlying issue. Stay tuned, will be fixed soon.
  13. I have the bug figured out and will be deploying a fix within the next 20-30 minutes. Thanks for your patience! bootron
  14. This should be fixed now. I've archived it. bootron
  15. There are a few other areas that I may have to do the same solution on, so if you find anything that I've missed just post it here and I'll check it next week. Thanks!
  16. I believe I have figured out the fix for the issue and deployed it to production a few minutes ago. It should no longer be necessary for you to clear your cookies in order to view images. Get back to me here if you see otherwise. Thanks, bootron
  17. Still no response from the third party, we are going to take a closer look at this issue today and see if we can't come up with a workaround on our end. Sorry for the inconvenence.
  18. It looks like one of the 3rd party tools we use to allow users to stop collecting cookies has introduced some sort of bug on their server side. The current workaround for the moment is to remove your cookies, refresh the page, and accept all cookie types going forward, then refresh the page again. I'll report the issue to the 3rd party and hopefully they will get a fix out soon.
  19. So I believe we have figured out what the issue was. When we updated the website to use ssl on all pages in October, that move was the equivalent of changing every single page on the website to be a different url than before, and Google's search bots went into a frenzy working to reindex our site over the past several months. The activity of Googlebot increased slowly at first but became pretty relentless in the past month. Because it was repeatedly hitting our search page with all kinds of random combinations, it put heavy CPU pressure on our servers in waves that happened every couple minutes. The two things that seem to have solved this problem are A) Adding some more CPU to the servers, and B ) putting noindex meta tags on pages that shouldn't be indexed like the /wm/search.aspx page. These actions have resulted in Googlebots hitting the site far less frequently and the page durations for the past several days have been MUCH lower, averaging around 500ms per request for the entire day yesterday. CPU is now down to 1% utilization, down from 90+% during the peak of each wave. We've also added much better telemetry to the site so we can do a better job of monitoring it, which is a nice side benefit. We're continuing to pay close attention to it, but I am hopeful that site performance will continue to remain this stable state going forward. Thanks again for your patience, Bootron
  20. We are still trying to figure out what is wrong. We have so far been attempting to make some code optimizations, but now we are looking to add some hardware resources to see if that can bring some relief. Hoping to get things under control soon. Thanks for your continued patience. Bootron
  21. I am sorry to hear you are still having issues. Since our CCPA updates went out we have been experiencing some database CPU issues and continue to be working to improve performance. We are trying to determine if the issue is related to the Waymarking code update itself or if something on that data server has coincidentally started behaving weirdly. Originally we were seeing these slowdowns take place in 5 minute waves and our monitoring system was detecting them as they took place. Now, due to some of the database updates we've made, that same system is seeing the slowdowns take place much less frequently, more like 3-4 per day. We have some more things we will be trying this week to get it back to a good place, but I would be curious to hear what others are experiencing out there. For me right now the site is very fast and seems to be functioning well. But I can see from my notifications that that is not always the case. What are you all experiencing? Bootron
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