Unfortunately most families have difficulties and challenges to deal with in their lives. My family is no different but that doesn't give me the right or an excuse to ignore my commitments and obligations. I believe we (GeocoinDesign.com customers) have all been very patient and understanding. That patience and listening to excuses from Jim/GeocoinDesign.com is over for me. His complete lack of communication and false statements are inexcusable.
Here are excerpts from his responses to me.
I have all coins (including your sets) in hand. I had a stolen PayPal card, so I had to submit a plethora of documents to resolve it and get a new card issued. Now that my new card is on its way, Paypal lifted the resolution and now I can at least print mailing labels again.
All coins I have listed on eBay will be shipped according to eBay rules. Should you win any auctions I have listed, I will ship them with your order.
I have a slew of orders packed, just waiting on my new Paypal card to get them off in the mail... I have 2 boxes of coin orders ready to go to the post office tomorrow... yours should be in the mail tomorrow.
“I am shipping coins out... and have been for 2 weeks now - but I am not a mass production line. I am 1 person handling over 400 orders by myself. I'm not about to lay down my life in an email, nor this response, but if you have any pressing questions, I can refer you to *****@Groundspeak.com. He knows the story and I am working on everything and juggling other things as well. Regards, Jim
February 13th - I contacted Groundspeak and here is my note and their response.
Sent: Monday, February 13, 2012 6:44 AM
Subject: Geocoin Design
Why would he refer his customers to you? Are you okay with this?
From: ********** <***@Groundspeak.com>
To: ****** <*********>
Sent: Mon, February 13, 2012 4:22:58 PM
Subject: RE: Geocoin Design
I am not sure why he is sending people to me for an explanation. No, I am no ok with it. As far as I am concerned, he has had a VERY long time to make good on his customer’s orders and has not yet done so. I understand that he has personal excuses but, at the end of the day, it is not ok to do what he has done to customers and I believe it can easily be considered fraud.
As a customer, I’d suggest that you exercise any and all legal remedies available to you. If you choose to give him more time to work through it; that is your choice. However, he is solely responsible for delivering the products that his customers paid for and, regardless of issue’s, I believe that those products are LONG overdue.
I really hate to do this but enough is enough. Shame of it is, if he had ongoing honest communication and a delivery plan I probably would of continued patiently waiting…..
This isn’t about the geocoins or money anymore. I have already opened cases with PayPal and my credit card company (but most likely gone). I don’t want to see this individual/company take advantage of unaware customers a third time. I wish I had known he pulled this before……
I have been in contact with federal and local government authorities (civil and criminal). I have already spoken with them and they have provided me with the processes to follow which are listed below. This is Internet Fraud and they assured me that they take this type of activity very seriously.
For civil complaints (Oregon State Attorney General, 877-877-9392) go to www.oregonattorneygeneral.gov
Select “Consumer Complaint Form”. This form is short and easy to complete and submit online. If you want to provide associated documentation you can print and mail (this is what I did). Once they receive at least 10 complaints they immediately escalate the matter.
The Federal Trade Commission should also be contacted at 877-382-4357. Once they have received several complaints they also take additional steps
Better Business Bureau Complaint
I also spoke with the Lane Sheriff office (Oregon). They informed me that this is indeed Internet Fraud and customer’s affected should file a report with their local police. Lane will then be informed and they can proceed.