hayden_fox

I received this message in the email today in response to an email I sent to CS in regards to screen washout on my venture hc "Thank you for contacting Garmin International. I am happy to help you with this. I have informed our Engineers of this issue and a fix will be released in the next firmware update. I apologize for the inconvenience. " So maybe they will take care of all units not just the vista.

On the subject of other H series GPS's having the same problem, all I can say is that my wife's Venture HC hasn't suffered from the problem once, and it's been used as many times and in exactly the same temperatures as my Vista HCx. I've just hooked the Venture HC up and ran WebUpdater and it reports it being up to date at 2.50/2.60. I don't believe all of the vista hcx units had the problem either. I think it is sporadic across all of the new etrex units. Maybe just more prevelant with the vista. Regardless I'm hoping the update comes out for all the H series units as obviously some of us are having issues.

Well at least I know I'm not the only one who found their ignorance unusual.

I visited w/ CS again today. They denied there was any issues with the venture HC. I indicated that there were, and that they were likely related to the problems with the Vista. He told me "with all due respect that is nothing but a guess on your part". He indicated there is no update for resolution for the venture hc and offered to set mine up for return, which I declined. I asked that he at least document my problem so that it may be addressed at a later date by a software update. I felt like I was banging my head against a brick wall. I don't know if he even realized what "washed out screen on start up" meant. He asked if that was "a condensation problem" He had me adjust settings, (which i knew would do nothing) Oh well. HOpe your software fix works. And if you own a venture hc call Garmin so that more people start reporting this issues! Thanks.

Okay, I have a venture hc. I used the webupdater and was only able to update to the following: software version = 2.50 gps SW version = 2.60 How do i update the software version to 2.60? or is it not available for the venture hc? somehow this thread got confusing.

I actually got through to CS in under two minutes, if I can get through that fast again I will try again with the info you provided. I mentioned there were mulitple reports of this issue on websites dedicated to GPS, and mentioned this site by name, but he still said he'd never heard of the problem. Thanks.

As i side note, I have a new Venture HC and it does the same thing as you are describing on start up if subjected to cool temps. I mean cool, not cold. At least that is how it seems to me. I talked to Garmin customer service on the phone today and the rep told me that this was the first time he had ever heard of this being an issue and he answers calls all day every day and had never heard of screen wash out on startup. I will be watching, thanks for the help.