cachegirlOH

That link was for a Vista. For a Vista HCx, this is the load you would want: http://www.tramsoft.ch/downloads/garmin/et...sta_hcx_260.exe If it doesn't work you will most likely have to exchange the unit or send it in for service. Thanks again for your help. I downloaded and installed the software manually. After the install I checked to see what versions loaded and I still show Software version 2.60 and GPS SW version 0.00. I think I'll try the hard reset next.

Thanks for the info - I forgot to mention that it is a Vista HCX. I have downloaded the updates for this unit and installed them manually - however no luck w/the GPS Chipset that I keep seeing in the webupdater. Thanks again!

We recently went to do some caching and found that our unit couldn't acquire satellite. We tried to select a new location and leave it in clear view of the sky (for over 4hrs) and it was still at the acquire satellite screen. We searched the forums and found an entry to check for software and chipset versions. Our software is version 2.60 and our chipset was 0.00. The chipset we assume is the problem. We then run the webupdater and receive the message; "Your Garmin device already has the latest software version." It then gives us the option to check for additional updates or to reinstall the same version. We have picked both options and have had no problem reinstalling the software or searching for additional updates. When we search for additional updates we get the following listed "GPS Chipset Type M2 (region file)" We have selected this file and tried to run the update and this is the response we get: "The Garmin device is not responding. Please ensure the following and try again: 1. The Garmin device's Interface option is set to Garmin or Host mode. 2. The cable is connected to the correct port. 3. The Garmin device is turned on. I guess this is where we are stuck. We have just reloaded the software w/no problem so I know that we have established communication to the unit. From what we'e read the unit will not work w/out the chipset installed so we are in a conundrum. Can you please advise as to the next steps we should take. We are intouch w/Garmin as well. Thought we might be able to get a quicker response here. Thanks in advance!