I thought you guys might want to inform people about my experiences with my new Explorist 600. Feel free to post them wherever they is do the most good for users.
My story:
Hi. I just wanted to inform anyone who might be considering buying the new Explorist 600 by Magellan that the "bells and whistles" they advertise are useless.
1. The Thermometer. Upon starting the unit begins to climb beginning about 4 degrees off and rapidly climbing to about 15 degrees to high and stays there, apparently
Magellan put the temperature sensor right next to the backlight.....sigh.
2. The Barometer, The Barometer has a range or 16 - 31 inHg and in this small range it is consistently 4-8 inHg off. I have checked this against three reliable sources
And they are all in agreement with each other but not with the Explorist 600
The Barometer also reads (RISING, STEADY, FALLING,) and is all over the place, and usually wrong!
The amazing thing is when you get almost any kind of Barometer form other sources the first thing you do is calibrate it to your local pressure so you have a starting base point, but, the Explorist does not have a way to do this so I guess you are stuck with whatever base calibration Magellan uses in France...sigh
3. The Altimeter, seams to work if you calibrate it every 2-3 hours, but if you sit on a rock in the mountains for about 20 minutes you can gain or lose 10-20 feet
in altitude, but at least you can Re-calibrate it and move on.
These are all valid problems for a good tech support person but, upon contacting tech support via E-Mail four times and explaining in detail my problems some wonderful techie copied and pasted a page from the user manual that had nothing to do with my problem and mailed this to me..
Another E-Mail and I was told to turn my Magellan (on/off) for 24 hours to get a Barometer history started, I did this, it did not change one thing!!!
I e-mailed and explained this did not help.....
....after this they refuse to answer my requests for help so I called...
...I sat on HOLD for 48 minutes and listened to ENYA music and the always encouraging "Your call in important to us please stay on the line."
After finally giving up they offer a "Call Back" leave your number and we will call you back up to 6 times today....Well,...for two days I had someone sitting by the phone on the ready to answer and NO CALL BACK!!!!, so,, I E-Mailed tech support and asked them to- Call me back -and they now (not having any answers for me) refuse to answer my e-mails or call me back.
thebearguy@rmisp.com
