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Internal storage from Origin 650 not showing in basecamp

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When I plug my Oregon 650 into base camp nothing shows in storage even though I have about 20 geocaches loaded. Garmin want me to send it back for a refurbished 650. This has happened before and I am now on my second refurbished in 5 years same problem. Also recently loaded geocaches not  showing in my computer. All caches show on  GPS and I can use it. Not happy about getting another refurbished as this seems to be a problem with them all. Thinking of getting a Oregon 750. Any advice very much appreciated 

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