Magellan Crossover/2200T-NA New Map Update V2

[+Ezeechair]

Below is an email I sent Magellan re: their Promise to communicate with their customers, website discrepancies and the V2 Map Update for the Crossover/2200T-NA. I believe the more people that report the confussion wdisplayed in Magellan's website regarding this offer the more chances we have of receiving satisfaction. I also plan on posting this on as many GPS forums that touch base on Magellan. I used Magellan's "Contact Us" options concerning feedback on my Magellan experience. I must note as well that I also called Sales Support and asked the to escalate my findings as more and more customers are not being made aware of all the choices available to them whyen desiding to upgrade the 2200T-NA to a Crossover.

You can verify my findings yourself if you are a Crossover/2200T-NA owner and have registered your unit with Magellan via their web site.

 

I plan on sending written notification to their H.O. as well.

 

I would appreciate your support by voicing your opinion to them as well - Please use your own words when submitting yours.

 

Letter:

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Big problem with the Website and a Big problem with the V2 Map upgrade for the Crossover/2200T-NA

 

Below are statements taken from your website when I purchased My Magellan 2200T-NA

 

Reason to create an account!

 

"If you have not created a personal profile, please take a few minutes to provide the necessary information, which

 

will allow you to complete your order, register your Magellan products, or sign up for the latest news and product

 

tips."

 

Communication methods! All ticked in "My AccounT"

 

I want to receive email regarding product enhancements and software/firmware updates

 

I want to receive special offer information for new Magellan products and services via email

 

I want to participate in surveys and research projects that will enable the company to identify trends, product

 

features, new products and other GPS-related issues

 

Benefits of Registering my Purchase!

 

"Thank you for purchasing your Magellan product.

 

Registering your product will ensure prompt, effective technical assistance and customer service and allow you to

 

receive notification of product updates, new products and other valuable information to help you make the most of

 

your Magellan GPS system."

 

I have yet to receive any communicques concerning the Crossover/2200T Map Update!

 

Furthermore your website under "My Account" and "Legacy Products" for my device as well as the Product Page for the

 

CRossover does not include a link to the current New Map offerrings V2 for the Crossover/2200T.

 

This has lead customers to purchase the wrong type of upgrade. I know this because of what I have been reading in

 

the forums and Online Blogs (Groups). I myself have been actively involved in promoting the Crossover/2200T-NA to

 

my peers and feel very bad about people being misslead by the website by not being directed to the latest offerings

 

for these units when they access the above mentioned locations.

 

If you select the "Maps & Software" link provided in the Crossover product description page - you will notice that

 

the new update is not listed - yet if you select the "Maps & Software" links on the left of the page or in the

 

middle of the "Product" page you will be directed to the new offering. Please tell me that this is an oversite!

 

Comment on the New Map Upgrade Kits V2 for the Crossover and the 2200T-NA

 

The Crossover/2200T-NA New Map Upgrade kits V2 do not produce the normal outcome one would expect from a Vehicl Map

 

Update and that is to overlay the internal Veh Nav Maps of the unit with the new version. If any map should be

 

ported to reside on or to SD Card it should be the Topographical part of the Lower 48 USA states. In this type

 

of a setup the customer could then choose which external maps they want on their device. You would still be

 

providing them the Topographical map as originally advertised. The benefit would be ease of operation as well as

 

less wear and tear on the unit swapping cards in and out of the device. Also the IPX-4 rating would also be

 

maintained for a longer period of time due to the infrequent manipulation of the rubber boots protecting the access

 

points.

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