+DeskJocky Posted January 15, 2005 Share Posted January 15, 2005 I doubt their contracts are written such that they will have 100% availabilty. Sometimes major failures due to multiple minor failures happen to the best of us. Link to comment
+planetrobert Posted January 15, 2005 Share Posted January 15, 2005 best not to piss off an otherwise good provider and risk being dropped Link to comment
+caderoux Posted January 15, 2005 Author Share Posted January 15, 2005 I wasn't trying to start an argument. I'm not saying Groundspeak could have avoided this - it sounds like a serious outage. Not holding the service provider accountable will simply send them the message that there is no real penalty. No need to start an unhealthy relationship, but you do need to send the right message - as business partners you each have obligations and you expect them to honor their side. Link to comment
+Mopar Posted January 15, 2005 Share Posted January 15, 2005 We had it easy over here. LiveJournal.com is still restarting and checking out 100+ servers ! Link to comment
+DeskJocky Posted January 15, 2005 Share Posted January 15, 2005 Not holding the service provider accountable will simply send them the message that there is no real penalty. No need to start an unhealthy relationship, but you do need to send the right message - as business partners you each have obligations and you expect them to honor their side. Having been involved in DR, and DR testing, you have to realize that sometimes stuff happens. If this was the first time there was a problem after many similar events it is more important to find out what happened, and how to prevent it again. Sometimes just letting people know you are on top of things and maybe some Steelers playoff tickets will keep customers happy. Link to comment
+Moose Mob Posted January 15, 2005 Share Posted January 15, 2005 As we all know hindsight is 20/20. If I had the type of system that GC has at my office, I would not have purchased rack UPS's. To get enough is not cheap. (brag about self section) Our building does not have a generator or battery, it has an "antique" battery data center UPS that tests out at 35 minutes. It works for the somewhat frequent 5-10 minute outages, but nothing long term. I have added redundant UPS's to redundant power supplies to all key equipment and infrastructure. I now get a text message if the power is lost (beyond the 35 minutes), and I have 4 hours to sober up and get into the office. Link to comment
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