+pdxmarathonman Posted December 17, 2004 Share Posted December 17, 2004 , at the beginning would get an answers back the same day and now it's taking several days. at the beginning they were still trying to get you to be a paying customer Quote Link to comment
+Square Bear Posted December 17, 2004 Author Share Posted December 17, 2004 (edited) Ok the final draft is done and the coins have been paid for. The coins will start to be made today and should see them in about 4 weeks. Edited December 17, 2004 by Ray&Rose Quote Link to comment
+Half-Canadian Posted December 17, 2004 Share Posted December 17, 2004 Ok the final draft is done and the coins have been paid for. The coins will start to be made today and should see them in about 4 weeks. Hmmm.... I might have to consider moving back down to Skagit County for awhile, (at least until I got my hands on one of those coins) Quote Link to comment
+KC0GRN Posted December 17, 2004 Share Posted December 17, 2004 Looks great! Now I need to get my own made so I can trade for one Unfortunately that won't happen till tax returns come in, but that's when I plan on having mine minted (gives me a couple months to plan out a design though). Quote Link to comment
+Square Bear Posted December 17, 2004 Author Share Posted December 17, 2004 Have four more caches in the working stage. Three will go out this weekend, we only have one more Washington coin that will go out in a new cache and that one we are saving for a puzzle cache we are working on. The three that will go out this weekend will have unactivated USA geocoins in them. Will wait to plan any more until the new coins come in. Went shoping last night and the three going out this weekend will have some cool swag in them. Two will have small first aid kits and one has a headlamp, looking forward to some one finding them. Merry Christmas from Ray&Rose. Quote Link to comment
+Square Bear Posted December 17, 2004 Author Share Posted December 17, 2004 The planning stage took right at a month. If you go with the sample coin, only have to pay for the die fee and then it takes four weeks to get the sample. Once the sample coin is approved then you have to come up with the rest of the money. We decided to skip the sample coin and just go for it. Quote Link to comment
+Allanon Posted December 17, 2004 Share Posted December 17, 2004 Cool coin R&R... I look forward to finding or trading for one... Quote Link to comment
+primofam Posted December 19, 2004 Share Posted December 19, 2004 Sorry to bust in on this thread. We are finally about to get the GOWT (Geocachers of West Tennessee) coins in this week. Thanks for everyone who has ordered. If there are any of you out there who have placed an order (or want to place an order). I would love to do some trading!!!! Send me an email and if you have ordered, I will slip in an extra coin if you have a coin to trade. Moun10Bike....thanks again. Awesome coin!!! Like I said, they don't make it often all the way to Tennessee. GOWT coins BTW-Ray, the coin looks great. We used KV coins as well. Rick and Ken were great to work with-even with all my annoying emails and calls. Would highly recommend. Quote Link to comment
+tiki-4 Posted December 21, 2004 Share Posted December 21, 2004 Dont know if it is it improper to ask, but what did the cost for the run come to? 100 coin minimum? Trying to decide how deep to swim.... Thanks! Tracy Quote Link to comment
+primofam Posted December 21, 2004 Share Posted December 21, 2004 Tiki4, I'm not sure who the question was posted for....but the GOWT coins from KVcoins were totaled out at $1425.00 (2.85 each including everything). Quote Link to comment
+Square Bear Posted December 21, 2004 Author Share Posted December 21, 2004 No problem wouldn’t be that hard to figure out for you self on their web page. The total was 640.00 with shipping, they don’t have to be that expensive but we got some of the extras. The pewter rather than bronze, 1.75 inch size, color on both side, enamel on both sides and the numbering all cost extra. A plain bronze 1.5 inch coin with die charge would come out around 450.00 plus shipping for 100. Quote Link to comment
+joefrog Posted December 21, 2004 Share Posted December 21, 2004 No problem wouldn’t be that hard to figure out for you self on their web page. The total was 640.00 with shipping, they don’t have to be that expensive but we got some of the extras. The pewter rather than bronze, 1.75 inch size, color on both side, enamel on both sides and the numbering all cost extra. A plain bronze 1.5 inch coin with die charge would come out around 450.00 plus shipping for 100. Just remember that a frog in the deep south wants to trade for one! Quote Link to comment
+Square Bear Posted December 21, 2004 Author Share Posted December 21, 2004 I've got the list at home as soon as they come in will start emailing asking for addresses. I said that I wouldn’t be planning any more caches until our coins come in but then I remembered that I had order some of the West Tennessee coins. I guess I need to get busy and plan some to put those ones out. Quote Link to comment
+blazerfan Posted December 21, 2004 Share Posted December 21, 2004 The total was 640.00 with shipping. That number sounds familiar... but if you don't get what you want you'll never really be happy. I can't wait to see one of these... Quote Link to comment
+DuncanClan Posted December 22, 2004 Share Posted December 22, 2004 Ray, save one of those for me! I'll find something to trade you with! DC Quote Link to comment
+bluegillfisherman Posted January 11, 2005 Share Posted January 11, 2005 I want one! I want one! I have a wooden nickel to trade. I do have a coin in the mill, just working with the mint on final design stuff. bgf Quote Link to comment
+workerofwood Posted January 13, 2005 Share Posted January 13, 2005 I'd love to trade my sig item for one if you're interested... http://www.geocaching.com/track/details.as...20-ac9a528ac304 Quote Link to comment
+Allanon Posted January 13, 2005 Share Posted January 13, 2005 I'd love to trade my sig item for one if you're interested...http://www.geocaching.com/track/details.as...20-ac9a528ac304 WOW is right! Very, Very COOL! I'd love one of those!...in fact, want to make me a staff? ;-) Anyway, expect a message when I get my items finally made...coming soon! Quote Link to comment
+donbadabon Posted January 14, 2005 Share Posted January 14, 2005 These R&R coins look great. Interesting to read the ideas, and see the changes from the original. I have a question about the tracking. I can see putting serial numbers on the coins, it gives them a more personalized look, but does anyone actually send these out into the wild to be tracked? I would imagine they wouldn't make it very far. Quote Link to comment
+Square Bear Posted January 15, 2005 Author Share Posted January 15, 2005 It’s been right at a month since we approved the design, but sense they didn’t charge the credit card until the 27th will give it a week or two before I get to excited. Our wooden nickels are also trackable and since not every one is a collector then it at lest gets them moved from cache to cache rather than just sitting in caches. The best thing about having the nickels and the coins trackable is that you can go back and look at who has them in there collections, or who had them and passed them on. Quote Link to comment
+primofam Posted January 15, 2005 Share Posted January 15, 2005 I'm not sure where to board this train....but I'd like a few coins when they're ready (5) or I'll trade a GOWT-West Tennessee Geocoin for one. Keep me in mind. Quote Link to comment
+Square Bear Posted January 25, 2005 Author Share Posted January 25, 2005 Ok here is the picture of the finished coin they are in production right now and will hopefully be shipping soon. Quote Link to comment
+blazerfan Posted January 25, 2005 Share Posted January 25, 2005 Wow... That is nice... Quote Link to comment
+Allanon Posted January 25, 2005 Share Posted January 25, 2005 Wow is right...hoping my new sig item might be worth a trade...if I can ever get them made... Quote Link to comment
+Nurse Dave Posted January 25, 2005 Share Posted January 25, 2005 Nice job guys! Quote Link to comment
+bluegillfisherman Posted January 25, 2005 Share Posted January 25, 2005 Great job! Nice balance between color and metallic finish, not to mention the design itself. bgf Quote Link to comment
+primofam Posted January 26, 2005 Share Posted January 26, 2005 2 words. AWE SOME! Great design. Can't wait! Quote Link to comment
+Square Bear Posted January 27, 2005 Author Share Posted January 27, 2005 (edited) This is the email that I got today. --- info@KVCoins.com wrote:> Hi Sir, > > Production of your coins has been delayed some > because we have had a couple > military organizations place rush orders for their > upcoming events. Your > coins will be completed in 2 to 3 weeks. If you like > we can have the first > coin sent to you. If you would like that can you > please send us your mailing > address. And this is the reply that I gave them, will have to wait and see what comes of it. Rick That's all well and good, but I approved the design on the 17th of Dec. We are now in the fifth week and now you tell me it could be 3 more weeks that puts it at eight weeks after I approved the design this is not expectable. I can understand a slight delay since my credit card was not charged until the 27th of Dec but this is far beyond what is an expectable delay. I have spend 21 years in the military and we have a saying poor planning on your part does not constitute an emergency on my part. Ray Edited January 27, 2005 by Ray&Rose Quote Link to comment
+blazerfan Posted January 27, 2005 Share Posted January 27, 2005 I'm going to start feeling bad about recommending KV if they do stuff like this too often. Being that military orders are where they get most of their business I guess we just take a back seat sometimes. Quote Link to comment
+Square Bear Posted January 27, 2005 Author Share Posted January 27, 2005 Dang spell checker changed acceptable to expectable, need to proof read better when I write. And thats my story and I'm sticking to it Quote Link to comment
+Nurse Dave Posted January 28, 2005 Share Posted January 28, 2005 I asked them to pay for my postage when they delayed mine. It isn't much but it's something. Quote Link to comment
+Square Bear Posted January 29, 2005 Author Share Posted January 29, 2005 This is the email I got back Hi Ray - this is Ken. Your coins are in production and will be done soon. Hopefully Rick didn't give you the impression that your order wasn't important - that's not the case! December & January is a busy time of year for us. We make a lot of coins for annual awards ceremonies at different bases across the country - so production slows down a little. Unfortunately, the only way we can give our customers a guaranteed delivery date is when they pay a $200 rush fee - This is on our disclaimer - on our website - plus we put it on each invoice. I am contacting our factory manager today, and will get a more definitive completion/delivery date for you. Sorry for the delay - but you'll be very happy with the completed coins! Thanks, Ken I send them an email back stating that up to two week delay, although I wouldn’t be happy about it could accept. A delay beyond that I felt was unreasonable. I haven’t heard back from them since the reply email back to them. Quote Link to comment
+Square Bear Posted February 16, 2005 Author Share Posted February 16, 2005 I got a shipping date of 24th of FEB today. Sorry to those that sent me their coins and are wait to get ours. My thoughts on the whole process it’s not some thing that I would enjoy going through again. If I did do it all over again would go with the sample coin first, then I would of only had to pay for the die cost until they started production. It didn’t result in getting the coins any faster and I had to pay for every thing up front. KV coins was great through the design phase and worked very well with me through all of the changes that I send them. It has been one headache after another to get them to actually get the coins in to production the initial delay was suppose to be 2 to 3 weeks now looks 4 weeks. Thanks again to every one that helped in the design and that have offered trades, I will get them out to every one as soon as I get my hands on them. Quote Link to comment
+Pepper Posted February 16, 2005 Share Posted February 16, 2005 Ray&Rose, I had a very stressful experience the first time also. Customer service was like pulling teeth! I learned a lot the first go round and know what to avoid the second go round. Hopefully you'll be happy with the end product. Pepper Quote Link to comment
+blazerfan Posted February 16, 2005 Share Posted February 16, 2005 I don't mind waiting at all because I know that the end product is going to be a very nice coin. My wait seemed pretty long at the time... since I don't have kids I think I can state that it was "the longest wait of my life" so I know how its killing you. Hang in there the end result will be worth it... and eventually you'll consider doing it again I bet. Quote Link to comment
+DuncanClan Posted March 1, 2005 Share Posted March 1, 2005 Been pretty quiet Ray, any word on those coins? DC Quote Link to comment
+Square Bear Posted March 1, 2005 Author Share Posted March 1, 2005 Hi Ray - this is Ken. I am very sorry - I confused your order with another one. Your coins will be shipped to us on 21 Feb. We will receive/inspect/forward them to you No Later Than 24 Feb. You will have the coins in your hands No Later Than 27 Feb. Sorry for the confusion! Ken This was the last email I got from them on the 15th of Feb, today being the 28th and still no coins I send them an email today and politely asked them for the tracking number. Quote Link to comment
+DuncanClan Posted March 2, 2005 Share Posted March 2, 2005 Bummer being bumbed down like that. If they only knew the business they are potentially alienating by conducting their business like this. DC Quote Link to comment
+Square Bear Posted March 2, 2005 Author Share Posted March 2, 2005 Two days and no answer for the tracking number so I emailed them again today. I don’t think that I’ve been too unreasonable; the biggest thing that I have asked for is to be kept informed. A couple of more days and I start calling ever day. Ken What is going on the date is past that you said I would have my coins by. I send an email asking for a tracking number and no reply, so I can only assume that you have not received them yet and have not even bothered to inform me of this. This just adds to the every growing list of delays and poor customer service. Now comes the time that I have to ask what are you going to do for me to keep me as a customer, and to convince the dozens of other people that have been following this process to convince them they should use your company. Ray http://forums.Groundspeak.com/GC/index.php...opic=85266&st=0 This is were the other potential customers have been following the process, or you can try a google of KV Coins Quote Link to comment
+Square Bear Posted March 3, 2005 Author Share Posted March 3, 2005 The latest Hi Ray - Your coins are in route from the factory to us - we haven't received them yet... we expected them to be here by now. The minute they arrive we will quality check and forward them to you. We understand your eagerness to get the coins - we are just as eager to get them to you. The only way to guarantee delivery by a specific date is to pay for fed ex shipping. We put a disclaimer on our invoice and on our website that states production/delivery times vary and we do not guarantee delivery dates for standard orders. The quality and cost of our products are what keep our customers coming back for more. Our average orders don't take as long as yours has - this isn't the norm - but you should now that any re-orders will be made/delivered much faster since the die/mold has already been created. This is our busiest time of year = because of military annual awards banquets - but we are confident you'll be very happy with the completed product - They will be worth the wait! Next time - if you need the coins by a specific date - please pay for the rush Fed Ex shipping. Thanks, and sorry to keep you waiting.Ken Here is my reply Ken This is the email that I received from you on the 15 FEB. Hi Ray - this is Ken. I am very sorry - I confused your order with another one. Your coins will be shipped to us on 21 Feb. We will receive/inspect/forward them to you No Later Than 24 Feb. You will have the coins in your hands No Later Than 27 Feb. Sorry for the confusion! Ken I didn't ask for a date, you gave me one. When the 21 Feb came around and you hadn't received my coins yet, good customer service warranted an email to me stating that fact. You are the one that promised that I would have them no later than the 27 Feb, when the 28 Feb came and went I became concerned and send you an email. Once again good customer service would of warranted an answer to that email. I believe that you do good work and the end result will make me happy, but that should not make up for poor customer service. Ray I’ll let you come to your own conclusions on this one I know what my thought of this company are. Quote Link to comment
+Pepper Posted March 3, 2005 Share Posted March 3, 2005 Dern Ray sounds to me like KV coins is giving you the shaft! Total bummer, but thanks so much for keeping the rest of us in the loop. My next batch of coins (this summer) will be made by Coin for Anything. Hopefully I'll have them before I move back to TX. Pepper Quote Link to comment
+ArmandoM Posted March 3, 2005 Share Posted March 3, 2005 So, what this company is saying on that e-mail is that, they don't care about customer service since thier product is so great!? Quote Link to comment
+Night_Hawk Posted March 3, 2005 Share Posted March 3, 2005 If it's not to late I'd like buy 7 when they come out. Is there a place to put in an order that I missed or are you just keeping a list? Quote Link to comment
+Square Bear Posted March 3, 2005 Author Share Posted March 3, 2005 Finally an answer that’s a little easier to stomach then the ones I’ve been getting. Hopefully if any thing comes of this, it will be that any one that does business with them in the future will not have to go through what I had to go through. Ray, you are right. I am sending a courtesy copy of this email to all The KV Coins staff. We have a weak area that needs improvement. Our customer service should be better. Explanation: Business is booming and we are so busy handling new orders that we neglect keeping in contact with customers that are waiting for coins. On average, we have about 50 coins deals pending at any given time. We haven't found a way to handle the influx of new emails and customer inquiries "as well as" keeping in contact with customers that have coin deals pending. I started work at 7:30am this morning, and I'm answering your email at 7:30pm - this has been a 12 hour work day for me - and this is the norm. We aren't making enough profit to expand and hire more people - but - We know if we did hire more people our customer service would improve -however - Hiring more people without the money to pay them could destroy the company -but -Hypothetically - hiring additional workers and improving customer service could create more business and generate more $ to pay the additional workers! It's a "Catch 22" This is our 4th year in business and we are experiencing growing pains....Business is good, but not good enough to allow us to hire additional staff... at least, not yet. We are hoping to hire two more full time employees within the next 6 months - if all goes as planned (fingers crossed) Ken Quote Link to comment
+Cav Scout Posted March 3, 2005 Share Posted March 3, 2005 You can always use the company I odered my coins from.Less than one month turn around. Quote Link to comment
+pdxmarathonman Posted March 3, 2005 Share Posted March 3, 2005 You can always use the company I odered my coins from.Less than one month turn around. You probably got the preferential treatment given to the Military That is a classy email (finally). Let's hope that the coins are just as impressive as the ones that other cachers have ordered, and that the business gets settled in after their growing pains. Quote Link to comment
+Nurse Dave Posted March 3, 2005 Share Posted March 3, 2005 If it's not to late I'd like buy 7 when they come out. Is there a place to put in an order that I missed or are you just keeping a list? Ummm, they are someone's personal coins. Hey Ray, sorry to hear what you have been going through. I hope they work things out and people continue to use them. They do make a good quality coin. Quote Link to comment
+bluegillfisherman Posted March 4, 2005 Share Posted March 4, 2005 Finally an answer that’s a little easier to stomach then the ones I’ve been getting. Hopefully if any thing comes of this, it will be that any one that does business with them in the future will not have to go through what I had to go through. I feel I should post something here, as I , along with many others, have been watching closely. I had approved a design with the company recently. As the stated time frame for a sample coin was ending, I sent an email last night. I received a reply today, along with a photo of the sample coin, which is to be mailed. So all, thus far, is really within the expected time frame. Several recommendations led me to them, in spite of slightly higher total cost than other companies. I have been on both sides of the counter, and know that %$^& happens. Hopefully, not too often. So here is crossing my fingers and hope I don't fall through the same crack as Ray & Rose have. bgf Quote Link to comment
+Square Bear Posted March 9, 2005 Author Share Posted March 9, 2005 They have been shipped and will arrive on the 14th need to get the addresses together so I can get them shipped out as soon as they come in. Quote Link to comment
+Pepper Posted March 9, 2005 Share Posted March 9, 2005 They have been shipped and will arrive on the 14th need to get the addresses together so I can get them shipped out as soon as they come in. Dang it's been a long process for y'all! Pepper Quote Link to comment
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