Legend C For $169.99 At Target

November 6, 2004

Oh yea, almost forgot, he sent me a coupon for $10 off my next Target purchase. I'd almost feel guilty using it if I actually get a C in the end......almost. :laughing:

6.5k · November 6, 2004

That was me that mentioned the 169 price wasn't too bad, but that is after shipping, tax, and includes a garmin case and instructional video as well.

I received my package today, and as we all suspected, it was a regular legend bonus package. I got on the phone and called the 800 line. I had a nice conversation with a guy, and told him that I had ordered the C package and received the regular legend. He looked at my order and said no problem, he would ship a replacement (due date Dec. 22, but should be here earlier according to him) and that I should print out a shipping label from the Target website to return the other one.

So now I just drop off the other one at the mailbox and start the waiting game again. Still some hope, just gotta play the game.

They'll be sending you a C? or a C bonus pack?

November 6, 2004

I'd be happy either way, still a great deal.

November 6, 2004

I think the trick was NOT to contact them and bring attention to the problem. Because you didn't contact them, they just shipped you the legend bonus package but with the original order information intact.

I bet they will ship you the C. What you'll have to watch out for now is if they automatically charge you the difference when they ship out the C.

November 6, 2004

Wow! Way to go niskibum! :rolleyes: :laughing:

I'm rootin' fer ya.

You played it just right. I also haven't received any notice, order still says "C", so hopefully I get mine soon.

Good luck.

1.8k · November 8, 2004

Just got my email confirmation today that my "Legend C Bonus Pack" was shipped via 2-day UPS. Was not expecting it to be shipped until the 26th of this month according to earlier reply from Target.

I am fully expecting the non-color unit, but will have to wait and see.

Will probably have to call that 1-800 number and claim foul play.

Hopefully will as lucky as niskibum, in contacting someone with enough clout to just bite the bullet, and send the color unit, as ordered.

November 9, 2004

OK Guys here goes my letter..........

Hello from Target.com.

I have investigated your order and it appears that you will be sent

the "eTrex Legend Bonus Pack." An incorrect item was on the site

for a "eTrex Legend C Bonus Pack." The "eTrex Legend C Bonus Pack"

is not available and the website has been corrected.

I apologize for any misunderstanding. You are welcome to cancel

your order at any time before it enters the shipping process. You

may also refuse the package when it arrives and it will be returned

to us and you will receive a full refund.

In addition to a wide selection of items, one of our aims is to

provide a convenient and efficient service; in this case, we haven't

met that standard.

I'm truly sorry that we were not able to fulfill your expectations.

I hope that you'll give us another opportunity to prove the quality

of our service to you in the future.

This letter was in my email this morning. I did not contact them prior. I called the 800 number and tried to plead my case but no luck. They said they would change the order to the Legend C and bill my card accordingly. Cancel now if you do not want to play tag with Target returns dept.

I knew it was too good to be true.............

November 9, 2004

This letter was in my email this morning. I did not contact them prior. I called the 800 number and tried to plead my case but no luck. They said they would change the order to the Legend C and bill my card accordingly. Cancel now if you do not want to play tag with Target returns dept.

I knew it was too good to be true.............

Did they at least send you a $20 gift certificate? This was part of the email they sent me:

For any inconvenience this has caused you, I'm sending you a $20 promotional code to use toward any future order you may place on Target.com.

November 9, 2004

No code......No gift card......No NOTHING!!!!! I even asked for a credit or gift card for their screw-up and all I got was ZIP!!!!!!!!!!!

November 9, 2004

I still haven't received anything. So the no comments to Target is now standing at one still posible and one no go with no gift for their mistake.

November 10, 2004

I too, haven't sent an e-mail to Target and I too, haven't heard a thing from them. It was originally going to be shipped the second week in Dec.

Still waiting........

November 10, 2004

Here is the email that I recieved:

Thank you for shopping at Target.com, your direct link to

the Target® stores you love.

Unfortunately, the following item is not currently available

from any of our sources.

"eTrex Legend C Bonus Pack"

We have cancelled this item from your order.

Because you only pay for items when we ship them to you, your credit

card

has not been charged for this item.

Therefore, we regret we will not be able to process your order. Your

order is now closed.

Please note: This e-mail was sent from a notification-only address

that cannot accept incoming e-mail. Please do not reply to this

message.

If you have further questions, please visit our online Help department.

Thank you for being a valued Guest. We hope you visit us again.

Sincerely,

Guest Services Department

Target.com

www.target.com

November 10, 2004

I received the same e-mail from Target this morning. Looks like they are diligently cancelling everyone out. Oh well. It was worth a try.

1k · November 10, 2004

I also received that email cancelling my order.

Edited November 10, 2004 by junglehair

November 10, 2004

I just got the same e-mail from Target..... bummer...

Now I got to do the "search for a GPS to buy" all over again....

November 10, 2004

Hey I have mine for sale its a magellan meridian Green. I am including a 128mb memory card, power adaptor, pc cable, bike handle bar mount, neopren case w/ belt clip and a copy of both topo and S&D maps and the users guide. Very good condition will sell for 185.00 shipped to your door.

1.8k · November 10, 2004

According to the tracking info....my Legend C Bonus Pack is on a UPS truck right now "out for delivery". I never got an email from Target with the bad news.

I don't know what kind of games they are playing, but you all can be assured they will be getting a call from me if I end up getting the non-color unit.

Who knows, maybe they are playing the odds....trying to minimize their losses. I know when I placed my order, it was for a color unit as described in detail on their webpage and that's what I am going to argue with them if needed.

I'll keep you all informed of the ugly details.

JayBee

November 10, 2004

I'll keep you all informed of the ugly details.

I'm sure the details will be pretty ugly. I also never contacted them in any way about this order and just received the cancelation email. I was going to call and argue it, but just checked their site, and they have the Legend C listed as:

Availability :
We will email you when this item becomes available.

So...no Legend C, no consolation prize. I'm not a happy camper.

November 10, 2004

Ditto on the email cancelling the order.

Bummer.

November 10, 2004

I don't know what kind of games they are playing, but you all can be assured they will be getting a call from me if I end up getting the non-color unit.

No games; they made a mistake. They have a disclaimer on their website stating that they aren't obligated if an error occurs. Someone goofed on the description of the bonus pack and they eventually rectified that error. No one's perfect.

November 10, 2004

You know if you all stuck together you could win this... How is this not bait and swtich.... and all of you should talk with the Better Business Bureau.

November 10, 2004

How many of you guys got $20 from Target as a consolation prize?

This was their response to me after I contacted them. I wanted to know for sure what they were going to send out after the description on their website was changed.

Greetings from Target.com.

I'm sorry for any misunderstandings with your order item, "eTrex Legend C Bonus Pack." Unfortunately, your order was placed for the item version with the 8MB of flash memory. Therefore, I have canceled your order so that you may go back and place a new order for the item your wanting to purchase, "Garmin eTrex Legend C Pocket-Sized Color Handheld GPS--ETREXLEGENDC." The catalog number for this item is 650402 and the link is:

For any inconvenience this has caused you, I'm sending you a $20 promotional code to use toward any future order you may place on Target.com.

I'm curious if the $20 was only sent to those who contacted Target prior to shipment or order cancellation.

November 10, 2004

Hey whats their 800# ? I can't find it.

1.8k · November 10, 2004

Hey whats their 800# ? I can't find it.

1-800-591-3869 (Orders & Online Services)

1-800-440-0680 (Target Corporation)

November 10, 2004

I got the email telling me my order was canceled and no $20s...

I would like to know thier phone # too.

Edited November 10, 2004 by stickwalker

November 10, 2004

This is really sad! All of you knew that it was an mistake and were in high hopes of getting away with Target not catching it intill it was too late. I too would have liked to get a gps at that price, but why Are all of you acting like they owe you something for their mistake when you knew it was incorrect at the time you placed the order. You are acting like you got screwed and they did it knowingly. Its people like you who are turing this country into a $hit hole so they cought their mistake and corrected it. Did you ever think that all of you who contacted target questioning that the add was correct might have thrown up a red flag DUH! Greed is what kills let it be it was an honest mistake and no they should not owe anyone anything but a refund if a charge was placed. Get a life and go out caching.

November 10, 2004

Wow! Who peed in your cereal?

1.8k · November 10, 2004

OK...devils' advocate here.......

I did not "know" the add was a mistake.

I ordered the merchandise based on what was "advertised".

I did not call or email them to ask if this was really, really true.

I kept quiet....

They have shipped me something....will know what, when it arrives.

Fact: I ordered a color unit.

Fact: They have charged my credit card for presumeably, a "color" unit.

Fact: They will be hearing from me, if I do not receive what I ordered.

Enuf said.....

Edited November 10, 2004 by Go JayBee

November 10, 2004

No one. I just can't belive how much crying is going on over this. So I thought I would post something to give everyone something to think about .

November 10, 2004

Go jaybee I can understand someone getting mad if they had no idea that target made a mistake, but most everyone here who placed an order did so with the thought that it was too good to be true. why else did some of the members contact target questioning the add.

November 10, 2004

You know if we could take back all the mistakes we made we would all be millionares but it sad when big companys can make mistakes then just do what ever they want... I still say it's bate and switch.

November 10, 2004

Whether folks contacted Target or not, the Legend C Bonus Pack never existed in the first place. The only Legend Bonus Pack scheduled to become a part of their inventory is the older b/w model.

When the ad was first placed on their site as the Legend C Bonus Pack, it accurately described the Legend C; but mentioned nothing about what was included in the bonus pack. Prior to this ad, Target.com did not carry either the newer Legend C nor the Legend Bonus Pack (new items they were going to start carrying in time for the holiday season).

Looking back, it's rather obvious that someone mixed the descriptions up. An honest mistake. Target caught the error and started canceling the orders. A few got by and were sent out. Still, those that were sent out can be returned for a full refund. No one is being forced to keep something they don't want.

1.8k · November 10, 2004

Whether folks contacted Target or not, the Legend C Bonus Pack never existed in the first place. The only Legend Bonus Pack scheduled to become a part of their inventory is the older b/w model.

Do you work for Target?

November 10, 2004

Do you work for Target?

No

November 10, 2004

i got the same cancellation email.

but "Unfortunately, the following item is not currently available from any of our sources." is different than "oops, we messed up on the price".

so i replied nicely, to please keep my order open until they ARE available from your sources. or maybe a rain check?

we'll see

3.3k · November 10, 2004

Just got the following email from Target.com:

=============================

Thank you for shopping at Target.com, your direct link to

the Target® stores you love.

Unfortunately, the following item is not currently available

from any of our sources.

"eTrex Legend C Bonus Pack"

We have cancelled this item from your order.

Because you only pay for items when we ship them to you, your credit

card

has not been charged for this item.

Therefore, we regret we will not be able to process your order. Your

order is now closed.

Please note: This e-mail was sent from a notification-only address

that cannot accept incoming e-mail. Please do not reply to this

message.

If you have further questions, please visit our online Help department.

Thank you for being a valued Guest. We hope you visit us again.

Sincerely,

Guest Services Department

Target.com

www.target.com

Edited November 10, 2004 by Neo_Geo

November 10, 2004

The one thing that annoyed me was that it took them a month from when I placed my order until they canceled the order. They could have canceled it at the moment they discovered their error. I have passed up on several other deals in the mean time. I too was hoping they would go through with the deal as Office Max had. Does that make me greedy? Call me what you want. I think they could of handled this a lot better. (Honest explainations would help. Typos and availability are not the issues)

BTW This was not the only forum where people were jumping on the deal. Other outdoor oriented forums such as Woodall's have an almost identical discussion thread.

November 10, 2004

About 18 months ago Kodak in the UK advertised a camera for £100 on its website, that was that had a list price of £280. I saw the ad just after it was posted and ordered one straight away. Within a short time the ad was pulled and an email was sent explaining the mistake. The national press got hold of the story and so Kodak decided as a good will gesture to honour any orders that were made!

It doesn't look like the outcome will be quite as positive in this case. I guess Kodak were more concerned about their public image and trust.

Martin

November 10, 2004

I just got the same notice as Neo Geo

1.8k · November 11, 2004

Well folks,

Just got off the phone with Target Corporate. Took a long time to explain that I ordered a color unit, but received the B/W instead. They agreed to send me a color unit (for $349) and I refused that saying I wouldn't pay that much for a color unit, that's why I ordered it for $169 to begin with. Tried to convince them that I should get the color unit for the advertised price. But I think they had their game plan, and held steadfast.

Final offer from Target was to give me a full credit, send me a $20 consolation certificate, and even have UPS pick up the B/W unit from my office, where I had it shipped to.

Just checked, and my account has been refunded in full (including shipping) because it was "an error by Target".

Guess it's time to fold 'em............

November 11, 2004

Yeah, I guess we aren't going to be that lucky. I got off the phone with target person and they said they could give me the $169 price if they get it avaiable in the future. I don't see this happening though...

November 11, 2004

<_<

I got off the phone with target person and they said they could give me the $169 price if they get it avaiable in the future. I don't see this happening though...

Maybe in 2009, when the "Garmin Ten Generations from Now" comes out!

I got the email also. Called to express my disapointment. Sent me a $20 gift Certificate. Big deal. After waiting a month, and then just an email with a lame excuse, it just don't cut it. He first said the manufacturer sent them a notice that they could not fullfill the order. Then I pointed out that they had Legend C's for sale on their web site. Then he came clean with the real story that it was a mistake.

I think they should have honored it. :lol: :lol: :blink: :blink: :blink: :mad: :mad: :mad: :mad: :mad: :mad:

24.7k · November 11, 2004

20 bonus bucks for an honest mistake and there are people whining in here? Go spend the 20 bucks and call it a job well done.

Anyone who held on long after the truth was known and it was posted here before Targent sent out their official email was just trying to throw more time into a lost cause.

November 11, 2004

Any good business person who cares about customer good will, would have offered to sell the product at cost.

November 11, 2004

Any good business person who cares about customer good will, would have offered to sell the product at cost.

I agree...Look at Office Max for example, I am sure they did not want to take the loss for all of those Vista units, but they did.

They did not give me a $20 gift certificate though...I got nowhere with that call.

November 11, 2004

Ok guys! Bitching between each other is getting no where. Everyone needs to fill out a short complaint form on

www.mnd.bbb.org

and maybe something might happen. You just have to stand together. If only one person fills it out nothing is going to happen. Not to mention if something does happen and you didn't fill out a form don't think Target is going to contact you and make everything right.

1.8k · November 11, 2004

Everyone needs to fill out a short complaint form on
www.mnd.bbb.org

and maybe something might happen. You just have to stand together. If only one person fills it out nothing is going to happen.

I filled out mine....figured it wouldn't hurt.

Thanx for the link.

November 11, 2004

You are ridiculous, guys.

1.8k · November 11, 2004

You are ridiculous, guys.

Yea,

We are lame.....for expecting to get something "as advertised".

November 11, 2004

Let's face the facts, it was you guys who tried to take advantage of Target's mistake that was obvious to everybody from day one. I wouldn't call that ethical business behavior. And now you are pretending that Target is trying to screw you over when it was you who tried to screw them over in the first place.

It's been a lost cause from day one and Target has appropriate disclaimers on their website to protect themselves from the consequences of pricing errors, so you aren't going anywhere with this, guys.

I wouldn't do business with you...

Legend C For $169.99 At Target

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