Garmin Tech Support Via Email?

[tholt4]

I think I may have a problem with my Legend and emailed tech support over a week ago. The Garmin website says to allow 2 business days for a reply. I did include all the required information and verified my email address. Has anybody gone the email route before, and should I wait a little longer for a reply?

[+harleycache]

I emailed once, expecting it to take a couple days for a reply, and had an answer within an hour or so. Got quicker replies to my question by posting on the forum, but I thought the response was very adequate. One week is too long, though. Something must be amiss.

[Civet Cat]

I sent in a question a week ago today. Never received a reply. Their web site says wait two business days. I had better luck by calling them at 800-800-1020.

[+quills]

i would e-mail again. i've had nothing but good luck with their tech support.

[+Maxine&Me]

I have had to return two units because of problems. Both times I tried emailing first. I waited over a week both times with no reply. My phone call however was handle quickly and professionaly.

[+TresOkies]

I have had to return two units because of problems. Both times I tried emailing first. I waited over a week both times with no reply. My phone call however was handle quickly and professionaly.

Ditto that with me. I've had quite bad email support and quite good phone support with them on 5 different units. I'd say call.

 

-E

[+JohnnyVegas]

e-mails are meant to be ignored, I have always used the telephone. That is what 800 number are for.