+JohnnyVegas Posted June 16, 2004 Share Posted June 16, 2004 Does anyone ever try using tech support from Magellan or Garmin before posting questions in the forums, THey do have 800 numbers. I was just wondering. Quote Link to comment
+harleycache Posted June 16, 2004 Share Posted June 16, 2004 I emailed Garmin once, got a very prompt response. Then I posted to the forums. It probably took an hour for the email from Garmin, forum responses were sooner. Answers from both sources were pretty much dead on. Quote Link to comment
Civet Cat Posted June 16, 2004 Share Posted June 16, 2004 I sent an email to Garmin Tech Support on last Saturday. Still no answer. I'm going to give the forum here a shot. Quote Link to comment
+Imajika Posted June 16, 2004 Share Posted June 16, 2004 I had to email Garmin once when my compass arrow kept disappearing. They emailed me back within an hour or so and suggested I recalibrate the compass and also gave me information on shipping it back if I needed to. I recalibarated the compass and now it works perfectly. Quote Link to comment
+TotemLake Posted June 16, 2004 Share Posted June 16, 2004 I've had to call Garmin twice now on a known bug in Mapsource with respect to Washington State. Both times were met with short hold times and accurate solutions. I have also used the GPS Units and Software forum to gain anecdotal insights to the same unit with success and shared new info as I received it. Is there a problem asking here first instead of calling the 800 number? I don't think there should be. I believe the fact we have such a large community willing to help out here, the hold times I've personally experienced are as short as they are. Quote Link to comment
+wickedsprint Posted June 16, 2004 Share Posted June 16, 2004 Yes, I used it one time when with a mapsource question because I had deleted it and it kept saying I had a pre-existing mapsource product. Thjey fixed me right up..I had no idea how to dick around with the registry before that. Quote Link to comment
MacBandit Posted June 16, 2004 Share Posted June 16, 2004 I lost the screw in button that the 60c uses for mounting to the belt clip and any other mount you get for it. I emailed customer service and told them that I lost it. They sent me a new button with belt clip for free. Quote Link to comment
+JohnnyVegas Posted June 16, 2004 Author Share Posted June 16, 2004 I've had to call Garmin twice now on a known bug in Mapsource with respect to Washington State. Both times were met with short hold times and accurate solutions. I have also used the GPS Units and Software forum to gain anecdotal insights to the same unit with success and shared new info as I received it. Is there a problem asking here first instead of calling the 800 number? I don't think there should be. I believe the fact we have such a large community willing to help out here, the hold times I've personally experienced are as short as they are. I don't see a probelm asking here, I have just found for myself calling at 800 number a lot faster. Quote Link to comment
+Gaddiel Posted June 16, 2004 Share Posted June 16, 2004 I called Garmin about a joystick problem, but I did post here first. (BTW, Garmin repaired my Legend under warranty, even though it was actually about 3 months out of warranty. Kudos!) Quote Link to comment
+JohnnyVegas Posted June 16, 2004 Author Share Posted June 16, 2004 I will see your your 3 months and raise to 1 yaer after warranty for one of my magellans and a free windshield mount Quote Link to comment
schmism Posted June 16, 2004 Share Posted June 16, 2004 I called magellan when i opened the package on my meridain, put the bateries in and it didnt come on. needless to say they wernt much help, but it did waste about 30 min of my time.... Quote Link to comment
+TotemLake Posted June 16, 2004 Share Posted June 16, 2004 I've had to call Garmin twice now on a known bug in Mapsource with respect to Washington State. Both times were met with short hold times and accurate solutions. I have also used the GPS Units and Software forum to gain anecdotal insights to the same unit with success and shared new info as I received it. Is there a problem asking here first instead of calling the 800 number? I don't think there should be. I believe the fact we have such a large community willing to help out here, the hold times I've personally experienced are as short as they are. I don't see a probelm asking here, I have just found for myself calling at 800 number a lot faster. That's cool. Just looking for the thrust of this thread. Quote Link to comment
LR Max Posted June 17, 2004 Share Posted June 17, 2004 I cannot comment on the high quality of Garmin tech support. I called them about my Garmin GPS II+ and the "Low memory battery" warning. The guy on the other line said to ship it in to get repaired and that all repairs would be covered under warranty. Mind you, this unit is 4~5 years old and has a lot of use. Fortunately, at that time I spoke up and told him that part of the screen had died. The guy on the other line said that he would have the screen also replaced under warranty. I shipped it off and about a week and a half later it came back all cleaned up and working like clockwork. All I had to do was pay for the shipping to get it out there which is very small in comparison the probable cost of getting everything fixed and definately small price if I would have had to buy a new GPSr. If that ain't customer service than I don't know what is. Max T. Quote Link to comment
+Amazon Annie Posted June 17, 2004 Share Posted June 17, 2004 Just had to send my new 60CS in for repair (power button doesn't work at all). I took it back to the place I purchased it and the fellow said "Maybe 4-8 weeks". He said that the turn-around in repairs is not great. I'll keep you informed! Quote Link to comment
+JohnnyVegas Posted June 18, 2004 Author Share Posted June 18, 2004 Just had to send my new 60CS in for repair (power button doesn't work at all). I took it back to the place I purchased it and the fellow said "Maybe 4-8 weeks". He said that the turn-around in repairs is not great. I'll keep you informed! If it was brand new out of the box they should have givin you a new one., Also, you will find it a lot faster to send the GPS back to the manufacture on your own, it might cost you a few bucks but it is a lot faster. THe store has to make time to pack the GPS, here alone you are going to lose a couple of days. 4 to 8 weeks sound like a long time, the longest time I have ever seen is about two weeks. Quote Link to comment
+JohnnyVegas Posted June 18, 2004 Author Share Posted June 18, 2004 (edited) I called magellan when i opened the package on my meridain, put the bateries in and it didnt come on. needless to say they wernt much help, but it did waste about 30 min of my time.... In that case you should have right to the dealer for an exchange, I am sure they would have replaced it for you. THere is not much that can be done over the phone if the gps is not working. Edited June 18, 2004 by JohnnyVegas Quote Link to comment
+Kordite Posted June 18, 2004 Share Posted June 18, 2004 I had heard some bad things about Magellan service so when I busted by MEriPlat, I was a bit cautious. I sent an e-mail describing a relatively mild impact that led to the left 1/8" of the screen going blank. My first e-mail response came in a few days suggesting that, from the description it sounded like someone had loaded the wrong software. What? That was wrong but I updated the software, had the same problem and replied. The response to that was an RMA. I sent it back and in a week and a half had gotten it back with a new display, fresh batteries and a windshield mount. I only missed out on one weekend of geocaching and was pleased with the service. Quote Link to comment
TimasaurusRex Posted June 19, 2004 Share Posted June 19, 2004 Okay, here's my take on Magellan's Tech Support - I've contacted them four times now, and every single time I was very impressed by their helpfulness and speed of repair services. Four calls also got me a free windshield mount, three sets of manuals, two wrist straps, a free belt case, an upgrade to a Sportrak Pro and then they finally offered to give me my money back, or upgrade me again to a Meridian Marine. I took the Meridian, of course. For my money, they have been the best tech support I have ever encountered, bar none. I have worked tech support for 10+ years for computers, and while I am pretty knowledgeable, I could never offer a bunch of free stuff, along with my sage advice. Quote Link to comment
gm100guy Posted June 19, 2004 Share Posted June 19, 2004 (edited) I have had my gm100 from Lowrance for about 4 years now. When it was around 2 years old and out of warranty the rubber covering the buttons was coming off. I went to there office here in Canada and they gave me a factory exchange unit for free, the same day. If you check with most of the gps manufactures they all seem to offer exchange units for a cheaper price then a new one for out of warranty problems. Edited June 19, 2004 by gm100guy Quote Link to comment
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