+Freelens&Mosie Posted January 3, 2004 Share Posted January 3, 2004 I don't seem to be getting watch list notifications anymore. Did I drop off the list or something? Link to comment
+Mopar Posted January 3, 2004 Share Posted January 3, 2004 I don't seem to be getting watch list notifications anymore. Did I drop off the list or something? Are you using Roadrunner as an ISP? If so, see any of the recent threads about not getting queries. Link to comment
+Dakota Ladybug Posted January 3, 2004 Share Posted January 3, 2004 I haven't been receiving notifications on finds being logged on my caches for about a month I'd say. Also I no longer receive the weekly notification of new caches in my area. I'm not a Roadrunner user. Have checked my page and everything is the same as before as far as my watch list, caches hid, etc. Link to comment
+Freelens&Mosie Posted January 3, 2004 Author Share Posted January 3, 2004 I don't seem to be getting watch list notifications anymore. Did I drop off the list or something? Are you using Roadrunner as an ISP? If so, see any of the recent threads about not getting queries. Yes I am using Road runner. I'll check it out. Thanks. Nice to hear from you too. Link to comment
Jeremy Posted January 3, 2004 Share Posted January 3, 2004 Please contact Road runner. Maybe if enough customers of them respond they will stop blocking our IP address. Link to comment
+Dakota Ladybug Posted January 3, 2004 Share Posted January 3, 2004 And what can we do if we're not using Roadrunner and we're having the same problem? Link to comment
+Mopar Posted January 3, 2004 Share Posted January 3, 2004 And what can we do if we're not using Roadrunner and we're having the same problem? Make sure your ISP or email provider isnt flagging them as spam and deleting them. I've seen many posts by people who have had problems with the big guys doing that, like hotmail or aol. If that's the case, you should be able to create a filter that over-rides that. Link to comment
Jeremy Posted January 3, 2004 Share Posted January 3, 2004 And what can we do if we're not using Roadrunner and we're having the same problem? You need to send an email to contact@geocaching.com Provide the email address for your account and the particular log that you didn't get a notification for. We can check to see if the email was delivered from our mail server. Link to comment
+Sparky-Watts Posted January 3, 2004 Share Posted January 3, 2004 Ok, don't bust me for off-topic posting, because I just don't really want to start a new thread to ask this related question: I haven't received any "Forum Post Response" notifications since sometime yesterday afternoon, and I'm subscribed to a lot of threads. I haven't made any changes to my preferences here or in my email program, and my ISP hasn't made any changes to their "spam" policies (I accept all spam because it's too much of a hassle to try to get the things I want compared to what I don't). Is this also related to the above questions in any way? Thanks in advance! Link to comment
+Freelens&Mosie Posted January 4, 2004 Author Share Posted January 4, 2004 Please contact Road runner. Maybe if enough customers of them respond they will stop blocking our IP address. I'm not sure who to complain to at road runner about this. I read a thread giving more specific IP info but I can't find it now. I would think this is a pretty big problem for GC.C Are you guys working it from your end? Link to comment
Jeremy Posted January 4, 2004 Share Posted January 4, 2004 Please contact Road runner. Maybe if enough customers of them respond they will stop blocking our IP address. I'm not sure who to complain to at road runner about this. I read a thread giving more specific IP info but I can't find it now. I would think this is a pretty big problem for GC.C Are you guys working it from your end? Use any of the number of contact addresses on the road runner web site. Dear Customer care, I am currently a member of Geocaching.com. As part of my membership I receive a number of emails from them throughout the day. Unfortunately recently I was not receiving my emails so I contacted Geocaching.com. From their records their mail server signal.Groundspeak.com (IP 63.251.163.165) is being rejected from sending email to my email address. Apparently they are being included in a larger block of IP addresses that Road Runner is rejecting. As a customer of your service, I respectfully request that you re-enable the IP address above so I can continue to receive emails from this service. Thank you, (customer name) Link to comment
+Fatboy Slim & Rainey Belle Posted January 4, 2004 Share Posted January 4, 2004 (edited) Jeremy and all, I have been having the same problem with email notifications. I sent my emails (copy of yours above), lots of them, to road runner. Here is the response I got: Dear Larraine, We understand that some emails being sent to you are being blocked. The reason could be one of many. The sending Internet Service Provider (ISP) could have a customer that is sending out massive amounts of SPAM or the customer could have a virus and is unknowingly sending out virus emails to thousands of other people and flooding our network. To protect your service and our network we are forced to block the ISP and their users until that ISP takes appropriate action and contacts Road Runner Security. We recommend that you inform that person to have their ISP send an email to removal@security.rr.com <mailto:removal@security.rr.com> and to visit <http://security.rr.com/mail_blocks.htm> for more information. We apologize for the inconvenience, we hope to have this resolved as soon as their ISP can contact us. If you have any further questions or problems, please feel free to E-mail us again or contact our Technical Support line for further assistance. When replying to this address, please include this message as well as all previous correspondence regarding this issue. Thank you for choosing Road Runner and have a great day! Road Runner Residential Agent, Mike #1970 Road Runner Technical Support Department. In an ongoing effort to continue improving our quality of service, we are conducting a customer survey. If you would like to participate, please click on the following link: http://help.rr.com/html/emailsurvey.html Phone support: 512-531-2345 *********************************************************** Original Message Follows: ------------------------- referer: Category: E-mail Firstname: Larraine Lastname: Branch Phone: Email: garrickbranch@austin.rr.com OS: Windows XP OS_Other: Browser: Internet Explorer 6.x Browser_Other: Email_Software: Outlook Express 6.x Email_Other: Question: Dear Customer care, I am currently a member of Geocaching.com. As part of my membership I receive a number of emails from them throughout the day. Unfortunately recently I was not receiving my emails so I contacted Geocaching.com. From their records their mail server signal.Groundspeak.com (IP 63.251.163.165) is being rejected from sending email to my email address. Apparently they are being included in a larger block of IP addresses that Road Runner is rejecting. As a customer of your service, I respectfully request that you re-enable the IP address above so I can continue to receive emails from this service. Thank you, Larraine & Bryan I am asking you to do your part and contact road runner and get this fixed. Thanks Edited January 4, 2004 by Fatboy Slim & Rainey Belle Link to comment
+gobucks Posted January 5, 2004 Share Posted January 5, 2004 No luck in getting a response from RR Security after 3 e-mail attempts and several calls to the Help Desk, but I was able to get a $15 credit to my account by contacting Time Warner. Got through to a customer service rep by ignoring the menu prompts. Btw. when I asked how long it would take to get a response from Security, I was told 2 wks. by the Help Desk rep and "they'll get back to you whenever they get back to you" by her supervisor. Now THAT'S customer service! Beep, beep! Link to comment
+Mopar Posted January 5, 2004 Share Posted January 5, 2004 I am asking you to do your part and contact road runner and get this fixed. Thanks If you check out some of the MANY threads on the current problem with RR, you'll see that Jeremy and his crew having been trying to contact them, apparently with about as much luck as RR's users are having. Most places do have more then one choice for internet access, even broadband. if I were getting the runaround that RR's customers seem to be, they would get one last email from me telling them to fix it asap or cancel my account. Link to comment
+Freelens&Mosie Posted January 5, 2004 Author Share Posted January 5, 2004 Please contact Road runner. Maybe if enough customers of them respond they will stop blocking our IP address. I'm not sure who to complain to at road runner about this. I read a thread giving more specific IP info but I can't find it now. I would think this is a pretty big problem for GC.C Are you guys working it from your end? Use any of the number of contact addresses on the road runner web site. Dear Customer care, I am currently a member of Geocaching.com. As part of my membership I receive a number of emails from them throughout the day. Unfortunately recently I was not receiving my emails so I contacted Geocaching.com. From their records their mail server signal.Groundspeak.com (IP 63.251.163.165) is being rejected from sending email to my email address. Apparently they are being included in a larger block of IP addresses that Road Runner is rejecting. As a customer of your service, I respectfully request that you re-enable the IP address above so I can continue to receive emails from this service. Thank you, (customer name) This is what I got from RR when I sent the quoted letter. Subject Re: Blocked emails Hello, This response is specifically tailored to answer as many questions as possible about your e-mail to Road Runner which may be bouncing. If this e-mail does not specifically answer your question, please feel free to contact Road Runner Security at <spamblock@security.rr.com>. Road Runner, in response to the ongoing amount of incoming complaints from our customers and our affiliates, has recently implemented additional measures to stem the tide of incoming Unsolicited Commercial or Bulk E-mail. Road Runner has been using a limited form of localized blocking lists since our inception and this is simply an extension of that policy, designed to alleviate the ever-growing issue of incoming abusive spam attacks on our mail infrastructure. With these solutions, if someone sends an e-mail message and the sender's IP address or SMTP (mail) server is on one of these lists, then the incoming e-mail is blocked. The introduction of this tool may result in the inadvertent blocking of some e-mail that is not traditional spam. As mentioned, Road Runner maintains a local block list. Generally, the error message received when mail is bounced by this local block list will be specific enough so that an ISP can contact Road Runner Security to get the block removed. This list is used mainly as an immediate reactive measure to stop an incoming spam attack. We will work with the ISP involved to address each situation. Error messages will look like this: ERROR:"550 Mail Refused - DOMAIN/IP - See http://security.rr.com/mail_blocks.htm#REASON" If your message has generated a bounce that includes the above, please forward that bounce message, including all headers and the text of the error message, to <spamblock@security.rr.com>. That address is not filtered, and is best able to assist you. In addition to our local block list, Road Runner makes use of external resources. The lists which are currently in use are the MAPS Realtime Blackhole List (http://mail-abuse.org/rbl), the MAPS Relay Spam Stopper (http://mail-abuse.org/rss), the MAPS Dialup User List (http://mail-abuse.org/dul), and the MAPS Open Proxy Stopper (http://www3.mail-abuse.org/ops). These four lists, coupled with our nationally maintained block list, will filter all inbound SMTP (e-mail) traffic. If an incoming e-mail is denied, a system message is sent back to the sender, advising them that they should visit one of the web pages listed above, or our local web page, to receive information on why the message was refused. If you would like to know if a mail server or IP address is located on the MAPS lists, you can visit <http://mail-abuse.org/cgi-bin/lookup>. Should you find your IP on one of the MAPS lists, you must contact MAPS directly to be removed. Depending on the type of block, this can be either via telephone, or via the MAPS home page. In most cases, a system that is on one of the MAPS lists is easily removed, following some simple steps. Again, if you find that this e-mail has not answered your specific question, please feel free to contact Road Runner Security at <spamblock@security.rr.com>. Thank you for taking the time to contact Road Runner. - Road Runner Abuse [DH] Link to comment
+Freelens&Mosie Posted January 5, 2004 Author Share Posted January 5, 2004 I am asking you to do your part and contact road runner and get this fixed. Thanks If you check out some of the MANY threads on the current problem with RR, you'll see that Jeremy and his crew having been trying to contact them, apparently with about as much luck as RR's users are having. Most places do have more then one choice for internet access, even broadband. if I were getting the runaround that RR's customers seem to be, they would get one last email from me telling them to fix it asap or cancel my account. I thought this thread was the catchall thread for RR problems, if it isn't, which one is..and if there isn't just one, why not. Done with my questions. Thanks MOPAR Link to comment
+Dakota Ladybug Posted January 5, 2004 Share Posted January 5, 2004 Mopar this thread didn't start out as a RR problem. But someone made the suggestion that it may be the problem. In my case I'm not a Roadrunner user so.......who knows. I have contacted my ISP and am waiting for a reply. Hope we can get this fixed soon. Link to comment
+Freelens&Mosie Posted January 5, 2004 Author Share Posted January 5, 2004 After I sent Jeremy's letter to Road Runner and Road Runners answer to Jeremy, I've started to get watch list notifications again. Thanks to whom ever Link to comment
+Dakota Ladybug Posted January 6, 2004 Share Posted January 6, 2004 (edited) Just spoke to my ISP tech support. My Geocaching watch list notifications and weekly updates are being blocked as SPAM because of a new filter they have applied. It includes the same words in the subject line that Groundspeak uses along with spammers. So I'm told. They are going to take my account off spam filters for the time being. I'll see how many spam emails I get along with my Geocaching/Groundspeak emails. They are working on a better system that will allow their customers to have more control over the type of filters that are applied to their account. So hopefully the SPAM won't be over whelming. (yeah right!) Edited January 6, 2004 by Dakota Ladybug Link to comment
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