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Freelens&Mosie

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;) I haven't been receiving notifications on finds being logged on my caches for about a month I'd say. Also I no longer receive the weekly notification of new caches in my area. I'm not a Roadrunner user. Have checked my page and everything is the same as before as far as my watch list, caches hid, etc.
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And what can we do if we're not using Roadrunner and we're having the same problem?

Make sure your ISP or email provider isnt flagging them as spam and deleting them. I've seen many posts by people who have had problems with the big guys doing that, like hotmail or aol. If that's the case, you should be able to create a filter that over-rides that.

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And what can we do if we're not using Roadrunner and we're having the same problem?

You need to send an email to contact@geocaching.com

 

Provide the email address for your account and the particular log that you didn't get a notification for. We can check to see if the email was delivered from our mail server.

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Ok, don't bust me for off-topic posting, because I just don't really want to start a new thread to ask this related question: I haven't received any "Forum Post Response" notifications since sometime yesterday afternoon, and I'm subscribed to a lot of threads. I haven't made any changes to my preferences here or in my email program, and my ISP hasn't made any changes to their "spam" policies (I accept all spam because it's too much of a hassle to try to get the things I want compared to what I don't). Is this also related to the above questions in any way?

 

Thanks in advance!

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Please contact Road runner. Maybe if enough customers of them respond they will stop blocking our IP address.

I'm not sure who to complain to at road runner about this. I read a thread giving more specific IP info but I can't find it now. I would think this is a pretty big problem for GC.C Are you guys working it from your end?

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Please contact Road runner. Maybe if enough customers of them respond they will stop blocking our IP address.

I'm not sure who to complain to at road runner about this. I read a thread giving more specific IP info but I can't find it now. I would think this is a pretty big problem for GC.C Are you guys working it from your end?

Use any of the number of contact addresses on the road runner web site.

 

Dear Customer care,

 

I am currently a member of Geocaching.com. As part of my membership I receive a number of emails from them throughout the day.

 

Unfortunately recently I was not receiving my emails so I contacted Geocaching.com. From their records their mail server signal.Groundspeak.com (IP 63.251.163.165) is being rejected from sending email to my email address. Apparently they are being included in a larger block of IP addresses that Road Runner is rejecting.

 

As a customer of your service, I respectfully request that you re-enable the IP address above so I can continue to receive emails from this service.

 

Thank you,

 

(customer name)

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Jeremy and all,

 

I have been having the same problem with email notifications. I sent my emails (copy of yours above), lots of them, to road runner. Here is the response I got:

Dear Larraine,

 

We understand that some emails being sent to you are being blocked. The

reason could be one of many. The sending Internet Service Provider (ISP)

could have a customer that is sending out massive amounts of SPAM or the

customer could have a virus and is unknowingly sending out virus emails

to thousands of other people and flooding our network. To protect your

service and our network we are forced to block the ISP and their users

until that ISP takes appropriate action and contacts Road Runner

Security. We recommend that you inform that person to have their ISP

send an email to removal@security.rr.com

<mailto:removal@security.rr.com> and to visit

<http://security.rr.com/mail_blocks.htm> for more information. We

apologize for the inconvenience, we hope to have this resolved as soon

as their ISP can contact us.

 

If you have any further questions or problems, please feel free to

E-mail us again or contact our Technical Support line for further

assistance. When replying to this address, please include this message

as well as all previous correspondence regarding this issue.

 

Thank you for choosing Road Runner and have a great day!

Road Runner Residential Agent, Mike #1970

Road Runner Technical Support Department.

 

 

 

In an ongoing effort to continue improving our quality of service, we

are conducting a customer survey. If you would like to participate,

please click on the following link:

http://help.rr.com/html/emailsurvey.html

Phone support: 512-531-2345

 

***********************************************************

 

Original Message Follows:

-------------------------

 

referer:

 

Category: E-mail

 

Firstname: Larraine

 

Lastname: Branch

 

Phone:

 

Email: garrickbranch@austin.rr.com

 

OS: Windows XP

 

OS_Other:

 

Browser: Internet Explorer 6.x

 

Browser_Other:

 

Email_Software: Outlook Express 6.x

 

Email_Other:

 

Question: Dear Customer care,

 

I am currently a member of Geocaching.com. As part of my membership I

receive a number of emails from them throughout the day.

 

Unfortunately recently I was not receiving my emails so I contacted

Geocaching.com. From their records their mail server

signal.Groundspeak.com (IP 63.251.163.165) is being rejected from

sending

email to my email address. Apparently they are being included in a

larger

block of IP addresses that Road Runner is rejecting.

 

As a customer of your service, I respectfully request that you re-enable

the IP address above so I can continue to receive emails from this

service.

 

Thank you,

 

Larraine & Bryan

 

I am asking you to do your part and contact road runner and get this fixed. Thanks

Edited by Fatboy Slim & Rainey Belle
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No luck in getting a response from RR Security after 3 e-mail attempts and several calls to the Help Desk, but I was able to get a $15 credit to my account by contacting Time Warner. Got through to a customer service rep by ignoring the menu prompts. :D

 

Btw. when I asked how long it would take to get a response from Security, I was told 2 wks. by the Help Desk rep and "they'll get back to you whenever they get back to you" by her supervisor. Now THAT'S customer service! Beep, beep! :(

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I am asking you to do your part and contact road runner and get this fixed. Thanks

If you check out some of the MANY threads on the current problem with RR, you'll see that Jeremy and his crew having been trying to contact them, apparently with about as much luck as RR's users are having. Most places do have more then one choice for internet access, even broadband. if I were getting the runaround that RR's customers seem to be, they would get one last email from me telling them to fix it asap or cancel my account.

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Please contact Road runner. Maybe if enough customers of them respond they will stop blocking our IP address.

I'm not sure who to complain to at road runner about this. I read a thread giving more specific IP info but I can't find it now. I would think this is a pretty big problem for GC.C Are you guys working it from your end?

Use any of the number of contact addresses on the road runner web site.

 

Dear Customer care,

 

I am currently a member of Geocaching.com. As part of my membership I receive a number of emails from them throughout the day.

 

Unfortunately recently I was not receiving my emails so I contacted Geocaching.com. From their records their mail server signal.Groundspeak.com (IP 63.251.163.165) is being rejected from sending email to my email address. Apparently they are being included in a larger block of IP addresses that Road Runner is rejecting.

 

As a customer of your service, I respectfully request that you re-enable the IP address above so I can continue to receive emails from this service.

 

Thank you,

 

(customer name)

This is what I got from RR when I sent the quoted letter.

 

Subject Re: Blocked emails

Hello,

 

This response is specifically tailored to answer as many questions as

possible about your e-mail to Road Runner which may be bouncing. If this

e-mail does not specifically answer your question, please feel free to

contact Road Runner Security at <spamblock@security.rr.com>.

 

Road Runner, in response to the ongoing amount of incoming complaints

from our customers and our affiliates, has recently implemented

additional measures to stem the tide of incoming Unsolicited Commercial

or Bulk E-mail. Road Runner has been using a limited form of localized

blocking lists since our inception and this is simply an extension of

that policy, designed to alleviate the ever-growing issue of incoming

abusive spam attacks on our mail infrastructure.

 

With these solutions, if someone sends an e-mail message and the

sender's IP address or SMTP (mail) server is on one of these lists, then

the incoming e-mail is blocked. The introduction of this tool may result

in the inadvertent blocking of some e-mail that is not traditional spam.

 

As mentioned, Road Runner maintains a local block list. Generally, the

error message received when mail is bounced by this local block list

will be specific enough so that an ISP can contact Road Runner Security

to get the block removed. This list is used mainly as an immediate

reactive measure to stop an incoming spam attack. We will work with the

ISP involved to address each situation. Error messages will look like

this:

 

ERROR:"550 Mail Refused - DOMAIN/IP - See

http://security.rr.com/mail_blocks.htm#REASON"

 

If your message has generated a bounce that includes the above, please

forward that bounce message, including all headers and the text of the

error message, to <spamblock@security.rr.com>. That address is not

filtered, and is best able to assist you.

 

In addition to our local block list, Road Runner makes use of external

resources. The lists which are currently in use are the MAPS Realtime

Blackhole List (http://mail-abuse.org/rbl), the MAPS Relay Spam Stopper

(http://mail-abuse.org/rss), the MAPS Dialup User List

(http://mail-abuse.org/dul), and the MAPS Open Proxy Stopper

(http://www3.mail-abuse.org/ops). These four lists, coupled with our

nationally maintained block list, will filter all inbound SMTP (e-mail)

traffic. If an incoming e-mail is denied, a system message is sent back

to the sender, advising them that they should visit one of the web pages

listed above, or our local web page, to receive information on why the

message was refused.

 

If you would like to know if a mail server or IP address is located on

the MAPS lists, you can visit <http://mail-abuse.org/cgi-bin/lookup>.

Should you find your IP on one of the MAPS lists, you must contact MAPS

directly to be removed. Depending on the type of block, this can be

either via telephone, or via the MAPS home page. In most cases, a system

that is on one of the MAPS lists is easily removed, following some

simple steps.

 

Again, if you find that this e-mail has not answered your specific

question, please feel free to contact Road Runner Security at

<spamblock@security.rr.com>.

 

Thank you for taking the time to contact Road Runner.

 

- Road Runner Abuse [DH]

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I am asking you to do your part and contact road runner and get this fixed. Thanks

If you check out some of the MANY threads on the current problem with RR, you'll see that Jeremy and his crew having been trying to contact them, apparently with about as much luck as RR's users are having. Most places do have more then one choice for internet access, even broadband. if I were getting the runaround that RR's customers seem to be, they would get one last email from me telling them to fix it asap or cancel my account.

I thought this thread was the catchall thread for RR problems, if it isn't, which one is..and if there isn't just one, why not. Done with my questions.

Thanks MOPAR

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Just spoke to my ISP tech support. My Geocaching watch list notifications and weekly updates are being blocked as SPAM because of a new filter they have applied. It includes the same words in the subject line that Groundspeak uses along with spammers. So I'm told. They are going to take my account off spam filters for the time being. I'll see how many spam emails I get along with my Geocaching/Groundspeak emails. They are working on a better system that will allow their customers to have more control over the type of filters that are applied to their account. So hopefully the SPAM won't be over whelming. (yeah right!)

Edited by Dakota Ladybug
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