Garmin -- Great technical support.

[keanepgh]

A few days ago I wrote to Garmin because the rubber plug on the back on my GPS III+ split. What an excellent company. Less than 24 hours later, the reply:

 

---

 

Thank you for contacting Garmin,

 

I just dropped a couple in the mail for you. You should see them around Wednesday of next week. No charge of course.

 

Thank you and best Regards,

 

Jim Johnson

Product Support Specialist

[+Hawk-eye]

And you know ... something that simple will do more for a company than a lot of fancy advertising. Customers remember that sort of support!

 

[Kerry.]

Well there's hope yet for several of my queries which by now must be well into 6 or 7 weeks old

 

What no reply means I'm not sure but at this point in time I'm not calling it great technical support at all.

 

Cheers, Kerry.

 

I never get lost everybody keeps telling me where to go

[Kerry.]

Well there's hope yet for several of my queries which by now must be well into 6 or 7 weeks old

 

What no reply means I'm not sure but at this point in time I'm not calling it great technical support at all.

 

Cheers, Kerry.

 

I never get lost everybody keeps telling me where to go

[+Renegade Knight]

I have the same problem with Quieries. I asked about weather I should use Litium or Alkaline for NiMH battery meter. Simple question. Evidently they need a battery of techs and 4 months to answer it. If only I needed a couple of the rubber plugs...