How can I delete an AL record?

[+jokergil]

A week ago I received a notification of a new record on one of my adventures. I was speechless, the comment without further ado was a series of insults and various disqualifications for no reason (I won't translate it, it's not worth it). It's worth saying that I don't know anything about this geocacher.

I didn't see how to delete the record, as if it can be done in a geocache record.

And I wrote a letter to geocaching HQ, following the form, reporting the message, and asking them to delete it and deal with the player in some way. 

A week later I haven't received a response, let's see if I'm lucky here or if a moderator can guide me with the steps to follow. Maybe I didn't see the correct way to delete the record, or to alert geocaching. 

Attitudes like these cannot be tolerated in the game!

Thank you.

[+Max and 99]

That's horrible! I hope they delete his/her account.

[Keystone]

Well, that was a Google translate exercise that I wish I hadn't undertaken.  I learned some words that weren't taught to me in High School Spanish class.  I advise readers not to translate; rest assured, the message contained language that violates the Groundspeak Terms of Use.

 

To the OP, how did you classify your original inquiry through the Help Center?  If you selected category 21, "Adventure Lab," try re-sending your message using category 16, "Geocacher Disagreement."  This will likely result in your complaint routing to a different team.

[+kunarion]

30 minutes ago, Keystone said:

Well, that was a Google translate exercise that I wish I hadn't undertaken.  I learned some words that weren't taught to me in High School Spanish class.  I advise readers not to translate; rest assured, the message contained language that violates the Groundspeak Terms of Use.

 

To the OP, how did you classify your original inquiry through the Help Center?  If you selected category 21, "Adventure Lab," try re-sending your message using category 16, "Geocacher Disagreement."  This will likely result in your complaint routing to a different team.

 

The AL Owner can't delete a log? 

 

[EDIT]:  I checked the Help Center, and (as it applies to an "Adventure") there's no mention of "logs" at all.  That came as a shock to me.  Just wow.

 

Edited March 24 by kunarion

[+barefootjeff]

19 minutes ago, kunarion said:

 

The AL Owner can't delete a log? 

 

[EDIT]:  I checked the Help Center, and (as it applies to an "Adventure") there's no mention of "logs" at all.  That came as a shock to me.  Just wow.

 

 

No, an AL owner pretty much has no involvement after an AL goes live. They can't see who's done it, or even when it was last played, unless that player leaves a review, and they can't delete reviews or spoiler photos. About the only thing they can do if it becomes problematic is archive it.

[+kunarion]

51 minutes ago, barefootjeff said:

 

No, an AL owner pretty much has no involvement after an AL goes live. They can't see who's done it, or even when it was last played, unless that player leaves a review, and they can't delete reviews or spoiler photos. About the only thing they can do if it becomes problematic is archive it.

 

I won't make an AL under these conditions.  And this thread isn't even the worst issue I've seen.  OK, it's nice that an AL can't be physically Muggled, but as for the rest of the features... just wow.

 

The OP hasn't revealed enough info for average Forum Members to do thorough research on the question, but it doesn't look to me like the Cacher's typical Log style.  Anyway, yeah, it would be suitable to take some action on that review at least.  When the person(s) with such access can do so.

 

Edited March 24 by kunarion

[Keystone]

1 hour ago, kunarion said:

1 hour ago, Keystone said:

Well, that was a Google translate exercise that I wish I hadn't undertaken.  I learned some words that weren't taught to me in High School Spanish class.  I advise readers not to translate; rest assured, the message contained language that violates the Groundspeak Terms of Use.

 

To the OP, how did you classify your original inquiry through the Help Center?  If you selected category 21, "Adventure Lab," try re-sending your message using category 16, "Geocacher Disagreement."  This will likely result in your complaint routing to a different team.

 

The AL Owner can't delete a log? 

 

[EDIT]:  I checked the Help Center, and (as it applies to an "Adventure") there's no mention of "logs" at all.  That came as a shock to me.  Just wow.

 

Now I feel bad for posting a possible solution.  I was only trying to be helpful.

 

I'll move this thread to the Creating Adventures forum, where the dedicated moderators for that forum section, and/or the Lackeys who run the Adventure product, can hopefully provide additional guidance.

[+kunarion]

12 minutes ago, Keystone said:

 

Now I feel bad for posting a possible solution.  I was only trying to be helpful.

 

I'll move this thread to the Creating Adventures forum, where the dedicated moderators for that forum section, and/or the Lackeys who run the Adventure product, can hopefully provide additional guidance.

 

I think your category selection suggestion is very helpful! 

 

In the Help Center, if I go to Adventures, and click the "Form" link within that topic, I end up at the generic Contact form.  For Adventures, only a few Categories would apply.  I'm thinking of some way to suggest what could be done when an AL Owner wants to ask HQ a question (I'll post it elsewhere), since the Category selection seems to be critical.

 

Edited March 25 by kunarion

[+barefootjeff]

5 minutes ago, kunarion said:

OK, it's nice that an AL can't be physically Muggled

 

But the object on which the question is based can be. I had an AL set along the 5 Lands Walk hiking trail, with a stage at each of the "lands" where there was a sign about the locality and its history, for example:

 

 

A few years ago, when there was some landscaping work done, the sign at Macmasters Beach disappeared and wasn't replaced, then the same happened at Copacabana Beach. For those two, I found nearby signs that, although unrelated to the "5 Lands" theme, provided some historical information I could use as replacement questions. Then a couple of months ago the sign at Terrigal disappeared, again associated with landscaping works, and with no other usable signage around I decided my only viable option was to archive it, along with the bonus physical cache.

[+kunarion]

12 minutes ago, barefootjeff said:

 

But the object on which the question is based can be. I had an AL set along the 5 Lands Walk hiking trail, with a stage at each of the "lands" where there was a sign about the locality and its history, for example:

 

 

A few years ago, when there was some landscaping work done, the sign at Macmasters Beach disappeared and wasn't replaced, then the same happened at Copacabana Beach. For those two, I found nearby signs that, although unrelated to the "5 Lands" theme, provided some historical information I could use as replacement questions. Then a couple of months ago the sign at Terrigal disappeared, again associated with landscaping works, and with no other usable signage around I decided my only viable option was to archive it, along with the bonus physical cache.

 

Makes sense.

 

I was trying to think of how the posted text happened (the Help Center seems to call that text a Find, rather than a log or review).  Maybe it was a prankster family member who got ahold of it.  Maybe it was a Speech-To-Text deal...  but it is quite... grammatically correct... for such a thing.  Makes me a leetle concerned about my own posted Finds.  Maybe I'll just go check and make sure they are still just the way I posted them...

 

Edited March 25 by kunarion

[+jokergil]

I have contacted the help center again, as I did a week ago. through category 16, "Geocacher Disagreement." Personally, I do not see it as normal that there is no answer when writing to the form. The feeling that it does not matter is quite unpleasant. and that geocaching HQ does not act either through official channels or through the forum moderators. I repeat that the comment received is serious and offensive, whether it is a bad joke or not by the user. Let's see if I receive a response to the form this second time.

 

Perhaps it would be necessary to review the actions that AL owners can take, like those of us who hide GC. (delete records, ...)

[Keystone]

1 hour ago, jokergil said:

geocaching HQ does not act either through official channels or through the forum moderators

I answered you within three hours of your original posting, and offered a helpful suggestion.  So, your false statement about the forum moderator team is very much not appreciated.  Good luck with getting help from HQ.

[+jokergil]

27 minutes ago, Keystone said:

I answered you within three hours of your original posting, and offered a helpful suggestion.  So, your false statement about the forum moderator team is very much not appreciated.  Good luck with getting help from HQ.

You are right. I lumped your work as moderators together with the lack of response to the form and that is not correct. I am sorry! Thanks 

[+jokergil]

I have already received a response from geocaching HQ. They have deleted the record.

Thanks again to everyone.

 

"We agree that this person is not being nice and is creating a negative experience for other Adventure players in the community. We have deleted the review and will take things from here."

[+Sottiwotti]

I feel like they deserve a ban. Pretty sure they won't stop because their log got deleted

Edited March 27 by Sottiwotti