The worse experiece i've had here

[+pepash13]

i've been a member for  quite some time. i"ve never seen such bad customer service and not a way to make contact to resolve it. I have never had a credit card or debit card attached to my account. This year I paid my membership with a visa gift card. They stated " it wasn't a renewable card" or something like that.. they canceled my premium membership.  I also had on hand a card I won at an event for a full year of premium service. There is no option to use this card. I sit here and wonder what I want to do with this bs. I have over 150 caches active. I"m thinking just shut them all down. I can no longer use the quick access of maps, and information to find my caches and maintain. They only seem to appear randomly.  How does HQ decide that I can't use a visa gift card to pay my membership. How do you shut down my premium account? NO , card was attached. I"m trying not to get to aggravated and shut down all the caches.. it's not what the game is about. Yet, there is no contact number.. now the great deal that I can renew it if I use a card,. I don't want a  card attached with an automtic draft on it. I would have my siblings to gift me and I would pay them. I used a freaking gift card and HQ found it unacceptable and shut me down. IT's a game I thought.. nope apparently a business.  I 'm the co of most caches in this county and people have travel from all over to get their nuimbers.. HQ just didn't like my payment method. Screw what we thought was a game it's a business. BUt wait.... they are offering to renew for my same price.. WTF.. YEt I"m sure that give card nor the one I won can be used. I"ve sent a message to captainmath but it's not really his issue. HOw doe the little person deal with HQ on bs like this... I can see the future of frustration and shutting down the caches.. I suppose the " lack of seeing on the map" is due to them all being premium caches and I"m not longer a premium member. How did something I love doing turn out so crappy

[+pepash13]

since the " won" membership can't be used by me.. Anyone can have it dist. Bvom81nowd.. scan  bar ' dist020470

[Moun10Bike]

@pepash13, HQ is in the midst of a migration from an old payment provider to a new one. There have been a number of issues as a result, and one is that gift cards are currently not working.

 

Please contact our customer support team via Help Center contact form at https://www.geocaching.com/help/index.php?pg=request. They will definitely be able to help you out.

[Rock Chalk]

I see that you contacted HQ earlier this month, but did not respond to the reply where questions were asked to help troubleshoot the situation. If you could respond to that email, the staff can help take care of things.