+Yazz Posted February 6 Posted February 6 Trying to update my legacy Premium membership, but they didn’t accept my prepaid credit card this year. Was told they don’t accept prepaid cards. Ha been using on site for years. When I go to update credit card information it gives me an error 500. They told me week ago it would be available in 7 days. Just wondering if anyone else is having issues. My membership expires tomorrow. 1 Quote
+Max and 99 Posted February 6 Posted February 6 You have every right to be concerned! I just thought you might appreciate this info that was posted on the blog with the new pricing information: "If your Premium membership lapses, there is a grace period of 30 days, during which you still will be eligible for legacy pricing." Quote
SnowstormMK Posted February 6 Posted February 6 If you are trying to update payment details for Geocaching Premium membership on geocaching.com between Jan 30 - Feb 6 our payment system will be down temporarily. (The Geocaching app® and API partners are not impacted).After the maintenance window you can resume updating your payment details. So you should be able to update your credit card information tomorrow. Quote
+Yazz Posted February 6 Author Posted February 6 Yes, but I’ve already got an email stating I’m now a basic member. 1 Quote
SnowstormMK Posted February 6 Posted February 6 I am seeing your account still as Premium. Please write again to contact@geocaching.com so the support team can look into this. Quote
SnowstormMK Posted February 7 Posted February 7 @Yazz Can you please try again? It should work now. Quote
+qwert29 & family Posted February 8 Posted February 8 I have the same problem. I've been trying to update my friend's payment details for several days and keep encountering error 500. The membership has already expired, and I need to resolve this by tomorrow. I want to make the payment via PayPal with automatic renewal, just like I have on my account. Could you please look into this? The profile is rtep3. Thank you. 1 Quote
+Karhut Posted February 8 Posted February 8 Now saturday the 8th and still getting "Server error" 1 Quote
geoawareUSA9 Posted February 8 Posted February 8 2 hours ago, qwert29 & family said: The membership has already expired, and I need to resolve this by tomorrow. I recommend you or they contact the Help Center if it needs fixing by tomorrow, it might not be seen here in the forum. Quote
+ZielämpJunior Posted February 11 Posted February 11 We got the same problem. First only error 500 and now no credit card is beeing accepted. We tried several and pay pal - nothing. And the Help Center only sends automatic answers without solutions. It is now the 11th February ... 1 Quote
+Karhut Posted February 15 Posted February 15 Feb 15th and it's working, BUT I entered payment for a year which usually starts at the end of the existing year however it has started from today so I have lost about 3 weeks membership Quote
+Unitzoid Posted February 22 Posted February 22 I received the same error as others have posted when attempting to access https://payments.geocaching.com/membership/edit today. My visit was prompted by an e-mail received yesterday stating my legacy premium membership would lapse today at midnight. Oddly, my profile page shows my premium membership expires in 2026 reflecting a payment made in December. Which is accurate? Is there an estimated time for repair to the site since this appears to be a repeating issue? Quote
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