my membership is good for 8 more months but i can not use it on my phone. why?

[+k7da]

my membership is good for 8 more months but i can not use it on my phone. why?

[+Max and 99]

Just now, k7da said:

my membership is good for 8 more months but i can not use it on my phone. why?

More details, please. You absolutely can use your membership on the phone, so tell us what the message says. What are you trying to do when the message shows up?

 

How long has it been since you paid? Just some questions to help us help you.

[+k7da]

When i try to use my phone it tells me that i need a premium member. and won't let me log caches..

this is when i just bring up the app.

all works ok on my computer.

i payed my dues last sept and if i look at my stats from the icon in the upper right of a cache page it shows 09/27/2025.

 

This seems to be a problem with Groundspeak as i have a friend with the same problem.

[+Max and 99]

Does the app say you are a Premium Member? Sorry it's giving you trouble. Must be frustrating!

 

Sorry, but I just cannot see your membership expiration on your profile.

 

Edit: I just used the app to "try" to log a PM only cache, and nothing seemed amiss for me.

Edited December 24, 2024 by Max and 99

[+Max and 99]

Are you using the official app?

[+niraD]

Are you logged in on the app?

[+JPatton]

Try logging out and back in on the app.

[+Max and 99]

I would like to see a screenshot of the message.

[+Bear and Ragged]

Logging in with the same username and password?

[+Bear and Ragged]

Thinking about this one...

 

Some apps/sites require that they are "Authorised" on the Groundspeak site.

Usually a page pops up, and asks you to log in to GS and "Authorise" the app/site.

[MildaPajda]

Hi i have the same issue.

I payied PM monthly recurency for a few years And Now doesn't work.

So i try to pay maualy through PayPal, still doesn't work. 

I tried it from official app, Google money transfer was Done, but PM doesn't work And official app sais: there are some issues.

Now i try to pay by card. The same situation! 

Money were send And PM doesn't work.

 

No answers from GS. 

Horrible services.. 🙄😢

I'm really unhappy 

 

 

 

Edited January 6 by Rock Chalk
Screenshots removed because potentially sensitive personal info was included.

[+SW00P]

Try logging out. Then log back in.

[+briansnat]

Have you tried deleting the app, reinstalling it then logging back in?

[MildaPajda]

Ofc, i tried loggout/login on web and removed app. 

The same issue.

No answers to my request from GS. 🙄🤷🏻

[MildaPajda]

Fixed with HQ. I'm not sure what happened.

 

"it appears that communication issues with the payment site, PayPal, and subscription status caused an error we could not detect. "

 

[+Max and 99]

8 minutes ago, MildaPajda said:

Fixed with HQ. I'm not sure what happened.

 

"it appears that communication issues with the payment site, PayPal, and subscription status caused an error we could not detect. "

 

Great news!