Unable to log from desktop

[+Alphadog]

For the last two days I’ve been unable to log caches from the desktop. Using Google chrome browser. Get this error. Logs fine from Cachly but hate using the phone.

[+run26.2]

Same problem. 

[+Alphadog]

Have you been able to get any info from HQ? I contacted them and will let you know what they say. 

[HannibalHoward]

When I try to log in with the computer, the log in screen appears briefly, then just goes to a blank white screen. I can use my phone to log a cache, but the computer is much easier. I am not sure where to go or what to do to get this fixed.

[+janrei_]

Hello, if the registration form does not load or turns into a white page, this may indicate that your browser version is too old. Please make sure you are using the latest version of your browser or try a different browser.

 

The problem originally reported in this topic probably has a different cause that doesn't seem to be really known yet. Since you are already in a troubleshooting process with HQ, it probably makes sense to follow their suggestions first. Otherwise, I would try to reload the page and resubmit the log, making sure everything is filled in correctly.

[+marvin_gardens]

I'm getting the same error using Firefox, which is up to date on Windows. Every time I start a new session to log my finds, the very first log I enter gives me this error message.  I have to make sure I copy the text I wrote because it will get lost.  Clicking the post button again later with this message does not clear the error. I need to refresh the page and re enter the text.  I have no problems with subsequent logs after this initial attempt.    For me this has been happening ever since it was updated to the new format.