+Dr.MORO Posted May 4, 2023 Posted May 4, 2023 Not sure how this is not working. I can log off and sign back in to my usual geocaching web/app etc., but somehow cannot log in to the iOS AL app, saying wrong user name and/or password. I was able to log a AL just yesterday, but today it wanted me to sign in weirdly, and since then a no-go. I have tried deleting the app and redownloading it, but still not working. Need help ASAP! Quote
+Daniel C Posted May 4, 2023 Posted May 4, 2023 I’m having the same problem. Maybe there’s some kind of problem with the server and/or the app? Quote
diviningrod Posted May 4, 2023 Posted May 4, 2023 Same issue here. Reinstalled the app, reset my password, all to no avail. Quote
+LordWadar Posted May 4, 2023 Posted May 4, 2023 The same goes for the Android app. "Incorrect username or password" Updating the app didn't help. Restarting the phone didn't help either. Quote
+Max and 99 Posted May 4, 2023 Posted May 4, 2023 This has happened before, unfortunately. Hopefully it'll be fixed very soon! Quote
+TeamFry49 Posted May 4, 2023 Posted May 4, 2023 Us too! It was working a couple of days ago ... so far, I've changed my GC app password 3 times. Looking for help! Quote
+ari54321 Posted May 4, 2023 Posted May 4, 2023 Thank you for reporting this issue! Unfortunately it appears there is no workaround for this bug at this moment. The team is aware of the situation and is looking into a fix. We apologize for any inconvenience and appreciate your patience as we work to resolve it. 1 Quote
+Dr.MORO Posted May 4, 2023 Author Posted May 4, 2023 Too bad, as I want to log an AL today, trying to log an AL every day of the calendar. Really hope this is fixed and soon. Quote
+ari54321 Posted May 4, 2023 Posted May 4, 2023 (edited) Our engineers have fixed the issue. It should now be possible to sign in and complete Adventures as usual. Please let us know if you continue to experience any issues! Edited May 4, 2023 by ari54321 3 Quote
+GeoElmo6000 Posted May 4, 2023 Posted May 4, 2023 2 minutes ago, ari54321 said: Our engineers have fixed the issue. It should not be possible to sign in and complete Adventures as usual. Please let us know if you continue to experience any issues! "It should *now* be possible" I assume you mean... "Should not be possible" was the issue in the first place 3 Quote
+Dr.MORO Posted May 4, 2023 Author Posted May 4, 2023 (edited) Log in enabled, confirmed. Thanks for the quick work, hampsters! I did notice one big difference before and now. Even though you have previously unlocked a AL location on-site, you seem to not be able to log it found later on, as it is geo-locked once you left the area. Before, all you need to do is to go to location and unlock the AL, and answer later on. NOT possible now, somehow. My previous unlocked ALs are now all geo-locked and cannot be logged unless I return to the exact location. Edited May 4, 2023 by Dr.MORO Quote
+Max and 99 Posted May 4, 2023 Posted May 4, 2023 22 minutes ago, Dr.MORO said: Log in enabled, confirmed. Thanks for the quick work, hampsters! I did notice one big difference before and now. Even though you have previously unlocked a AL location on-site, you seem to not be able to log it found later on, as it is geo-locked once you left the area. Before, all you need to do is to go to location and unlock the AL, and answer later on. NOT possible now, somehow. My previous unlocked ALs are now all geo-locked and cannot be logged unless I return to the exact location. Someone mentioned this issue to me about a month ago, wondering if something had changed.. Quote
+Dr.MORO Posted May 4, 2023 Author Posted May 4, 2023 41 minutes ago, Max and 99 said: Someone mentioned this issue to me about a month ago, wondering if something had changed.. Intended or not, there definitely was a change between yesterday and today post-hot fix. Quote
+Hügh Posted May 4, 2023 Posted May 4, 2023 1 hour ago, Dr.MORO said: Even though you have previously unlocked a AL location on-site, you seem to not be able to log it found later on, as it is geo-locked once you left the area. Before, all you need to do is to go to location and unlock the AL, and answer later on. NOT possible now, somehow. My previous unlocked ALs are now all geo-locked and cannot be logged unless I return to the exact location. This is why: 2 hours ago, Dr.MORO said: I have tried deleting the app and redownloading it, but still not working. Quote
+hzoi Posted May 4, 2023 Posted May 4, 2023 3 hours ago, GeoElmo6000 said: 3 hours ago, ari54321 said: Our engineers have fixed the issue. It should not be possible to sign in and complete Adventures as usual. Please let us know if you continue to experience any issues! "It should *now* be possible" I assume you mean... "Should not be possible" was the issue in the first place When you see a typo, and it's obvious it was a typo, you don't have to be that guy. In fact, I'm just going to ask: please stop being that guy. 2 Quote
+GeoElmo6000 Posted May 4, 2023 Posted May 4, 2023 2 minutes ago, hzoi said: When you see a typo, and it's obvious it was a typo, you don't have to be that guy. In fact, I'm just going to ask: please stop being that guy. I was just joking around. I'm just going to ask: please stop being that killjoy 3 1 Quote
+hzoi Posted May 15, 2023 Posted May 15, 2023 On 5/4/2023 at 5:48 PM, GeoElmo6000 said: I was just joking around. I'm just going to ask: please stop being that killjoy That boldly assumes there was joy to kill, but whatever floats your boat. Quote
+Tungstène Posted May 16, 2023 Posted May 16, 2023 (edited) For what it's worth... It floated my boat. Edited June 10, 2023 by Tungstène Typo 2 Quote
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