Comcast Throwing gc.com Emails Into SPAM

[+ecanderson]

Not specifically a web site issue, but certainly needs to be noted.

As of Sunday 4/2, all gc.com email I receive has been thrown by Xfinity/Comcast into my email's SPAM folder.  Sounds like there might be a 'reputation' issue there that should be addressed.

Edited April 4, 2023 by ecanderson

[+Bl4ckH4wkGER]

Couple items you can do yourself to avoid this:

• Explicitly put geocaching on your email allow list / whitelist
• Contact the comcast postmaster https://spa.xfinity.com/postmaster to bring it to their attention

 

I'll forward this to our IT department as well.

[+Bl4ckH4wkGER]

After internal review, all our email servers properly deliver to comcast and we don't see any spikes in rejections.

 

So I'd encourage you to pursue the two options I gave above.

[+ecanderson]

10 hours ago, Bl4ckH4wkGER said:

After internal review, all our email servers properly deliver to comcast and we don't see any spikes in rejections.

 

So I'd encourage you to pursue the two options I gave above.

It's not a question of throttling or rejection (which you would see in the logs on your end, usually triggered only if you were sending to a lot of invalid/dead Comcast addresses), it is/was instead Comcast's dumping of accepted mail into users' SPAM folders instead of users' regular inboxes, which was new behavior.  Will continue to monitor here.

[+ecanderson]

And Comcast doesn't provide a whitelisting feature that doesn't require building a FULL exclusive whitelist.

 

 

Edited April 5, 2023 by ecanderson