Download error

[+Cyclops]

I'm working on my first Wherigo cache.  When I try to download the cartridge to my computer from www.Wherigo.com, I get the first big message below.

When I try to download it from the Wherigo app on my iPhone 7, I get this error.

 

Download Error

There was an issue with the cartridge download service.  Please try again later or contact Geocaching HQ. (I have not contacted them as I wanted to try this place first)

 

Error During Upload

System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> Exception of type 'System.ApplicationException' was thrown. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at Wherigo.GSPCartridgeService.CartridgeService.GetCompiledCartridgeWithMetaData(GWZMetaData gwzMetaData, String CartridgeFileName, String CartridgeId, Int64 PlayerId, String PlayerName, DeviceType deviceType, String CompletionCode) at cartridge_download.btnDownload_Click(Object sender, EventArgs e)

[+ru.beus]

What kind of device for which the cartridge is to be designed, you have chosen?

[Ranger Fox]

I waited a bit to see if anyone else would offer to help.  So, looks like I will.

 

You can download other cartridges, right?  If so, it might be due to something interesting in your cartridge.  Every now and then, a cartridge might use a reserved word or do something else that gives the compiler a hard time.  And, rarely, you can use the compile service and get a cartridge, then not be able to download it once you upload the cartridge to your listing (this is very, very rare).

 

Anyway, if you'll send me your GWZ file, I'll put in some time to figure out why.  I'm not expecting this to be a quick fix, but I'll get it done and then let you know what it was.  As long as I can reproduce your problem when I upload the cartridge, I can figure out what's going on.  What I usually do is remove most of the cartridge's content manually until the download works, then slowly add parts of the cartridge back into the file until I get the download error.  Anyone can do it, though it does take someone knowing what they're doing since you have to make sure you still have a cartridge that can be compiled successfully.