500 Error prevents Lab creation

[+Tprints]

I can't create a new Adventure Lab as I keep getting that dang 500 Error. I was able to create the opening page but none of the 5 stops after that. I usually use Chrome but also tried out MS Edge with the same result. Help!

[Bolek_CZ]

same problem :-( , but I can't even create a opening page

Edited February 24, 2023 by Bolek_CZ
clarification

[+RetiredGuy]

I think that there may be a temporary problem with the HQ server. It had been working fine through yesterday morning but is failing this morning with an Error 500.

[Frau Potter]

Thank you for letting us know. We have notified the team. 

[Oceansazul]

The team has just released an update. We hope this will resolve the issue. Thanks again for letting us know about it.

[+Tprints]

Yay! It's working again.

[+RetiredGuy]

Still not working for me. If I click on "Delete Test", I still get the Error 500. Tried in both Chrome and Firefox.

[+Team Glandouillage]

Whether on Chrome or Edge I always have the same problem, it does not delete the test and it grinds up to error 500 :'(

[Oceansazul]

Thank you for sharing the issue with "Delete Test'. This appears to be a separate issue from the fix we released on Friday. We are investigating this as well. 

Edited February 27, 2023 by Oceansazul
spelling

[+=Andy_R]

I am also having this problem.

 

To be clear I'm getting a 500 error, but it when I try to create a test lab, and then try to delete the test.  I'm getting the following message

 

This is a test copy of Adventure \"?????\". It is for testing use only.

Note: There have been changes made to the source Adventure since this Test Adventure was created. To see those changes, click \"Delete Test\" and then recreate the Test from the Source Adventure.
 

When I then try to delete the test it sends me to a 500 error.

Edited February 28, 2023 by =Andy_R

[ari54321]

Our team has identified a fix for this issue. Please try deleting your test Adventure again and let us know if you continue to get an error.

[+RetiredGuy]

Yes, fixed. Thanks!

[+=Andy_R]

Fixed for me too, thanks.

[+rimvydas52]

Hi. I can't open the Adventure builder in my mobile browswer(personal computer too). Appears a note "Error 500". My request resulted in an error. Please help!

[ari54321]

2 hours ago, rimvydas52 said:

Hi. I can't open the Adventure builder in my mobile browswer(personal computer too). Appears a note "Error 500". My request resulted in an error. Please help!

 

This appears to be an issue specific to your account. Please contact us through the Help Center for further information and assistance with this issue.

[+qwertyuiopasdfghjk66]

If I go to labs.geocaching.com I get the same 500 error screen. Tried reloading and clearing cookies but error still comes up.

Edited November 19, 2023 by qwertyuiopasdfghjk66

[+Max and 99]

5 hours ago, qwertyuiopasdfghjk66 said:

If I go to labs.geocaching.com I get the same 500 error screen. Tried reloading and clearing cookies but error still comes up.

I want to know how to pronounce your name!

[+qwertyuiopasdfghjk66]

3 hours ago, Max and 99 said:

I want to know how to pronounce your name!

We don't exactly know either!

[+qwertyuiopasdfghjk66]

Dont worry it works now