Managing Lists from Safari not working

[+batman74]

I am having a problem managing Lists in Safari. I am using Mac OS version 13.1

 

When I try to do one of the actions listed below, I get this error message.

"We had trouble loading your Lists.
Please try again by refreshing the page."

- Delete entire list
- delete a cache from the list
- rename the list
 

[+RecipeForDisaster]

I’ve been having the same problem for several days, on iPad iOS. I cannot delete caches from a list. 

[+DosMaestrosJubilados]

I have also unable to add or delete caches on a list for three or four days.  I’ve tried on my desktop, tablet, and iPad (all Mac / all Safari).

[+trappertisten]

I also can't make lists on my desktop, tablet and iPad ( not in Safarie, Firefox, Google Chrome or Microsoft Edge)

I also get the error message:

 "We had trouble loading your Lists.
Please try again by refreshing the page."

[+worrellsquirrel]

Thank you all for reporting this issue. I have passed the information along to our engineers.

[+cachenscary]

Trying to make a Bookmark List Public for a Challenge Cache and running into the same problem.  Also the Message Center Icon is not appearing on my home page header next to my pic.  Screenshots below.

 

Thanks!

[+Ranastweets]

I have the same problem ... can't create a new a new list, or add caches to an existing list.

Tried this on different browsers on a Mac and iPad.

Also disabled add-ons to prevent problems from these.

 

Using the Geocaching-App on the iPhone, there is no problem adding a list or adding caches to an existing list.

 

RanasTweets

[+clues-uh]

I’ve been having the same problem creating lists on my iPad or Mac … I found a workaround by using the Geocaching site on my iPhone but it only works if I turn off my wifi and use cellular data, it will not create the list if I’m using wifi. I thought it was a problem with my wifi but now that I see this thread I’m not sure what the issue is. 

Edited December 27, 2022 by clues-uh

[+Ranastweets]

I can state that now more precisely (to many options): this happens only, if you switch the map to "Browse geocaches".

If you switch the map back to "Search geocaches" (the standard, the map is opened) adding a new list is possible.

 

That happens operating system independent (Windows, macos, ipadOS) and browser independent (several tested).

 

RanasTweets

[+Kraftzwerg]

I've been having the same problems with list operations in Safari that batman64 listed above for several weeks now, and the fact that they still haven't been fixed after such a long time is pretty annoying. Also, for more than half a year, the maps displayed from lists keep crashing very frequently as soon as you zoom in. In my opinion, it's incomprehensible that such serious dysfunctions are simply not fixed in a timely manner and that the bugs on the website have accumulated over the past few years to the point that an acceptable and reliable UX hasn't existed for far too long - frustrating!

Edited January 14, 2023 by Kraftzwerg

[+Special K!]

Pretty much nothing associated with lists works on iPhone app or safari.

I get the bugs reported by others on this thread every single time.

Today I've been able to set a list to shared i've tried via the app, via the iPad and via laptop. 

[+Michaelcycle]

I have not been able to delete a list (any list) or an individual cache from a list (any list) for weeks. This has become a significant problem because I am already using the maximum number of lists so to create a new one I have to delete an old one. We drove an hour to a newly extended rail trail the other day and I wound up adding the caches along that section to an existing unrelated list (that functionality still works) so that they could be expeditiously added to my GPSr. 

I would appreciate an update from GC on the issues raised in this thread, specifically whether the IT team has been able to recreate the problems in their test environment.

 

 

MacBook Pro running macOS 11.7.2 Safari Version 16.2

[+RecipeForDisaster]

11 minutes ago, Michaelcycle said:

I have not been able to delete a list (any list) or an individual cache from a list (any list) for weeks. This has become a significant problem because I am already using the maximum number of lists so to create a new one I have to delete an old one. We drove an hour to a newly extended rail trail the other day and I wound up adding the caches along that section to an existing unrelated list (that functionality still works) so that they could be expeditiously added to my GPSr. 

I would appreciate an update from GC on the issues raised in this thread, specifically whether the IT team has been able to recreate the problems in their test environment.

 

 

MacBook Pro running macOS 11.7.2 Safari Version 16.2

Yes, this is a problem for me "in miniature". Since I have not been able to delete caches from my solved puzzle list, it went up to the max of 1000, which impedes my normal way of caching. I don’t want to manage my puzzles on more than one list, I want to remove the 40 I found and don’t need to carry anymore! 

[+YukonShadow]

I had hoped to find a solution to this issue in the forum so I'm rather surprised and disappointed nothing has been done after all this time.

Won't someone please let us know what's happening with this problem?

[+samkajo]

having similar issues both with safari and Firefox.....personally finding access to the site and functionality have been declining over the last year, takes forever to do anything got sick of it for a while. Can't believe its got even worse....pointless trying so will try elsewhere I think. 

[+Moosiegirl]

It appears this has not been fixed. I cannot create a new list and make it public or shareable for a challenge cache to be verified (using Safari on iPad Pro).

[+Jayeffel]

I have been trying to delete found or archived cache's from List I have made, but when I select the particular cache and go to Delete I get the followup message on the screen "

"We had trouble loading your List.

Please try again by refreshing the page."

 

I go back and refresh the page when restart and nothing. Is that a Geocache.com glitch or something with my computer?

[+niraD]

3 minutes ago, Jayeffel said:

I have been trying to delete found or archived cache's from List I have made, but when I select the particular cache and go to Delete I get the followup message on the screen "

"We had trouble loading your List.

Please try again by refreshing the page."

 

I go back and refresh the page when restart and nothing. Is that a Geocache.com glitch or something with my computer?

 

Are you using Safari? If so, then it might be this bug:

 

[+Jayeffel]

Guess that is it

 

 

Edit: Can use the iPhone to delete, a but more involved but doable.

Edited February 22, 2023 by Jayeffel
added info

[+Michaelcycle]

Something has changed. Yesterday (I test this regularly) I was able to delete one cache from a list. I was not able to delete any others. Today, I have been able to delete multiple caches (including more than one at a time) but I am blocked if I try to delete another within a few seconds. Will try to delete a list later today.

[+worrellsquirrel]

Merged a duplicate thread. Our engineers are aware of this issue and hope to have a fix out soon. Thanks for your patience.

[+Michaelcycle]

On 2/27/2023 at 2:07 PM, worrellsquirrel said:

Merged a duplicate thread. Our engineers are aware of this issue and hope to have a fix out soon. Thanks for your patience.

Thanks for the update. My update is that the situation has deteriorated again. I cannot delete caches from lists or delete entire lists again.

[+Wacka]

Still a problem.  Get it with the most recent MacOS. Tried with Brave browser and I can delete found and archived caches from lists.  Maps  work and Message Center works too OK in Brave but not in Safari.

[+coloradobob]

This is still an issue,  It is going on 3.5 months now since the thread started. 

[+barefootguru]

Still can't use Safari to delete a cache from a list.

[+Wacka]

Safri sometimes works,sometimes doesn't.  I use the Brave browser. 

[+4SwansMPB]

Still an issue.   I use Mac OS 11.7.4 and Safari Version 16.3.

Also, every time I try to load my lists, I get "Safari Can't Open the Page" but if I reload the page, it's fine.   This also happens with the maps.  Safari and the geocaching website do not seem to get along.   This does not happen in other browsers (Firefox, Google Chrome)

[+4SwansMPB]

I also frequently get this message in Safari when trying to map a list.

 

 

[+barefootguru]

On 5/2/2023 at 11:07 PM, Wacka said:

Safri sometimes works,sometimes doesn't.  I use the Brave browser. 

Using Safari to manage a list fails consistently for me.

[+grli]

Same problem: first removal of caches from a list worked out well but any other trial returned the loading error message

[+Greenegger]

Add me to the list of frustrated Apple product users.  I can't modify a list in any way using Safari, the add a cache does work on a given cache.  Add a note, delete a cache nope.  Had been deleting them using my iPhone.  Today that doesn't work either today.  So unlike geocaching.com to ignore something like this so long.

[+worrellsquirrel]

We thank all of you for your patience as we continue to investigate List issues on Safari.

 

On 4/11/2023 at 9:58 AM, coloradobob said:

This is still an issue,  It is going on 3.5 months now since the thread started. 

On 5/5/2023 at 8:01 AM, grli said:

Same problem: first removal of caches from a list worked out well but any other trial returned the loading error message

 

The issue is isolated to Safari for both of you, correct? i.e., you're able to manage Lists with another browser?

[+Team Canary]

Safari and Chrome for me. 

[+NanCycle]

Tried to delete a list today. Didn't work in Safari, did work in Chrome.

[+DaddyKool]

Safari user here. For a couple of weeks I have tried to create new lists and to copy lists. Unfortunately, it keeps on failing - both on my Mac computer (from 2011) and on my iPhone (from last year). 

[+Greenegger]

Just Safari, don't use chrome.

[+cachenscary]

I've been using Firefox in lieu of Safari for the last 3 months or so whenever I want to work with Lists.  No problem with Firefox and mucho problems with Safari.

[+Wacka]

I use the Brave browser on my MacBook Air when . I have problems on GC with Safari. Much better security.

[+TrinityNZ]

I’ve had problems with website lists when using Safari for months now. For example, when attempting to make a list shareable today I got this error. Thought I’d post something to confirm issues are still happening for people (and causing frustration).

[+NanCycle]

I just tried deleting several caches from a list; using Safari all I got was an error message.  I switched to Chrome and it worked fine.  (Similar to what I reported back in May.)

 

Edit:  I just tried deleting entire lists (rather than just single items  from a list). and it did not work in Safari, but did work in Chrome.

Edited August 12, 2023 by NanCycle

[+Max and 99]

I tried both yesterday and today and cannot delete a list using Chrome.