Message Centre is empty

[+lefisher]

I've been trying to send a message via the message centre but my page is blank.  That applies to my computer and my android phone.

[+Bl4ckH4wkGER]

In the past this has usually been connected to cookie issues. Could you double-check that you're allowing essential cookies? If that is already the case, could you temporarily allow all cookies and see of that resolves the issue?

If the latter is the case, chances are that cookie-bot needs some re-classification on our end again.

 

[+hcy]

Same here, message center and dashboard dead. Tried different browsers both on MacOS and Windows. Was working yesterday.

 

[+hzoi]

For what it's worth, I'm not seeing this and have been using the message center for the past hour or so. If it was a cookie issue, I'd expect to see it, too, as my work browser aggressively eats cookies like it's a certain blue Sesame Street resident.

[+Bl4ckH4wkGER]

We did some internal digging and it's indeed a cookie issue, well more cookie-bot, but same same for these purposes  

You can work around it by temporarily allowing all cookies.

 

We're working on a fix.

Edited December 14, 2022 by Bl4ckH4wkGER

[+Viajero Perdido]

Another way to work around it would be to block cookiebot.com, say at the firewall or HOSTS file.

 

I've done this for a few years, and the site works fine for me, including the message center.  Also keeps the site from asking me about cookies, don't ever talk to me about cookies. 

[+Långanfans]

I'm really confused. I have a new computer and on that computer I can't reach Message center and the settings page looks really crazy. I can't "allow all coockies" as that is non existing. Now I use my old computer and everthing works as usual. My smartphone also works as usual.

[+CAVinoGal]

12 hours ago, hcy said:

Same here, message center and dashboard dead. Tried different browsers both on MacOS and Windows. Was working yesterday.

 

OK, my dashboard disappeared earlier today; reading this post, I checked and my message center is gone as well.  BUT, my profile page, maps, PQ page, and cache owner dashboard are all OK.  On the new dashboard page, and message center, the header is blank (no links, just a big, blank, green bar)  The other pages all look normal and I can navigate around, until I get to either the message center or dashboard, then the menus disappear!

[+Långanfans]

Still not working. I have "allowed all cookies" on my old computer. Can´t do that on the new one as settings daesn't work.

[+Eric van Graveheart]

@ Långanfans:

 

I had the same problem, I could not access the settings, to allow all cookies...

 

But you can access it via the link of "Privacy Policy" - you find that when you scroll ALL the way down at the main page:

 

Edited December 15, 2022 by Eric van Graveheart

[+Eric van Graveheart]

and after allowing all cookies, the message center worked again for me... 

[+yxza]

Same thing here. I deleted all cookies from GC, reconnected, logged in and allowed all cookies. This solved the problem, but the solution is not acceptable.

 

[+B&B Joy]

I have the same problem and cannot send answers of earthcaches to the cacheowners without allowing all the coockies. I think it is illegal in the EU to act like this!

 

Edited December 15, 2022 by B&B Joy

[+The Waterman]

17 hours ago, Viajero Perdido said:

Another way to work around it would be to block cookiebot.com, say at the firewall or HOSTS file.

 

I blocked it on PiHole-server (internal DNS-Server). But on my mobile Pixel 6 (Android 13) via mobile connection its still not working ("message center" and "dashboard").

Edited December 15, 2022 by The Waterman

[+Bl4ckH4wkGER]

We implemented a fix last night but players may need to hard refresh (Ctrl + F5) the pages in question.

 

Could you give that a try and let us know if the issues persist?

 

Thank you for your help.

[+Etaner7]

I have the same problem with the message center and new dashboard. Deleting cookies doesn't work.

Also tried the hard refresh on message center page and new dashboard page - it still doesn't work.

 

I can see the messages in the App on my mobile phone only.

Edited December 15, 2022 by Etaner7

[+Eric van Graveheart]

1 hour ago, Bl4ckH4wkGER said:

We implemented a fix last night but players may need to hard refresh (Ctrl + F5) the pages in question.

 

Could you give that a try and let us know if the issues persist?

 

Thank you for your help.

 

Unfortunately this does not seem to be the solution:

I just disabled the Advertisement-Cookies and there was the problem again - Message Center goes blank.

I tried the suggested hard refresh (Ctrl + F5), but it doesn´t help.

Then I enabled the Advertisement-Cookies again and the problem was gone again... 

[+Bl4ckH4wkGER]

Alright, thank you for your patience.

Please give things another pass. Things should be back to normal now.

 

[+Långanfans]

49 minutes ago, Bl4ckH4wkGER said:

Alright, thank you for your patience.

Please give things another pass. Things should be back to normal now.

 

No, it´s not back to normal. I still can't access Message center and I can't "allow all cookies" on my new computer as the settings page is a mess.

[+Långanfans]

12 hours ago, Eric van Graveheart said:

@ Långanfans:

 

I had the same problem, I could not access the settings, to allow all cookies...

 

But you can access it via the link of "Privacy Policy" - you find that when you scroll ALL the way down at the main page:

 

Thank you. After reading a lot of junk on the privacy page I at last found the link to "allow all cookies". It was certainly not crystal clear where that link was, but hurray that did the trick. Now I just worry about learning a geocacher friend about this. He's not so keen on computers but likes geocaching. I certainly don´t think this is OK. 

[+Eric van Graveheart]

@ Långanfans: of course you are right... on that "Privacy Police" page it is not so easy, to find that link... I forgot about that.

Such, as a help for others who are seeking for it, here is a screenshot of the section where it is:

or maybe, even better  - here is the DIRECT LINK

 

@ Bl4ckH4wkGER: thanks for taking care, but sorry, it is NOT back to normal.

Only with "Advertisement-Cookies" enabled, it work -, but thats something, many users most probably don´t like... 

[+Eric van Graveheart]

I just checked again and miraculously, everything works as before now, even without the advertising cookies... 

 

Praise be to the one who turned the wheels in the background! 

[+paulohercules]

Here only works with "Advertisement-Cookies" enabled (on Chrome and Edge browsers).

Edited December 17, 2022 by paulohercules

[+Zyklotrop]

For me it works for 1 day now the page is empty again.

Thats bad

 

[+Eric van Graveheart]

Yes, rejoiced too soon, the problem is back and messages work again only if the advertising cookies are allowed...