Adventure Lab App Bug: No rating implies 1-star rating...

[+OusKonNé & Cétyla]

In the field, when I have completed an Adventure Lab, I sometimes write a temporary comment like "Log to follow. Thank you!" and I publish my comment with no rating. Then, in the evening, I take the time to write a full comment and select a rating.

 

But for some time, I noticed that when I come back to edit my comment, the rating is at 1-star whereas I have never registered a rating.

 

Please fix this bug because this is very disadvantageous for Adventure Lab creators who end up with a 1-star rating every time geocachers post a comment without a rating.

 

I am using the Android version of the App, in French.

 

Is there the same problem with the iPhone version?

 

Image 1: Before posting the comment, with no rating

 

 

Image 2: When I come back to edit the comment, I realize that the number of stars in now 1...

 

[+Max and 99]

I think this explains what happened to me recently. My husband insisted he did not leave a rating, but there was a 1* rating. I tried to delete it, as I didn't want to rate the AL, but the system won't allow it. 

[Oceansazul]

Thank you for reporting this, we will investigate. 

[Oceansazul]

@OusKonNé & Cétyla & @Max & 99 If possible, could you share what version of the Adventure Lab app you are using? You can find this in the Advenutre Lab app > Go to the Profile Screen > Go to Settings > the app version will be listed at the bottom of the screen.

[+OusKonNé & Cétyla]

On 11/7/2022 at 1:42 PM, Oceansazul said:

If possible, could you share what version of the Adventure Lab app you are using? You can find this in the Advenutre Lab app > Go to the Profile Screen > Go to Settings > the app version will be listed at the bottom of the screen.

 

Android Version 1.3.42; Build 3293

[+Max and 99]

1 hour ago, OusKonNé & Cétyla said:

 

Android Version 1.3.42; Build 3293

Same as mine. 

[ktaylor211]

Greetings. Thank you again @OusKonNé & Cétyla and @Max and 99 for the helpful information. The team was able to deploy a fix and now any star Ratings left blank in the Adventure Lab app (all versions) will remain blank until users leave a start Rating.

Please note: this is not a retroactive fix at this time.  

[+OusKonNé & Cétyla]

Thank you Oceansazul and ktaylor211 for your follow ups!

 

And thank you to the IT team for this prompt fix!

 

14 hours ago, ktaylor211 said:

Please note: this is not a retroactive fix at this time.  

 

A retroactive fix would surely be appreciated by geocachers who have been awarded 1-star ratings unintentionally.

[+CAVinoGal]

3 hours ago, OusKonNé & Cétyla said:

A retroactive fix would surely be appreciated by geocachers who have been awarded 1-star ratings unintentionally.

I don't think there is any way to determine if the rating was intentional or not - so a retroactive fix would probably be impossible to fix? Granted, the vast majority of ratings are  in the 4-5 star range - so those 1-star ratings are LIKELY to be unintentional, but who knows for sure?

[+Max and 99]

I cannot help but wonder if this is related to the quick view box only showing ratings (#), rather than the number of people who have completed the adventure lab. That number is important, especially early on. An accidental one star rating, someone who did not choose to leave a rating, at least indicates to future finders that the adventure lab has been completed by someone.