Not able to login

[+theedoek83]

I am unable to login to the Adventure Lab app on my Samsung Galaxy S20+ running Android 12. Logging in on the teamspeak website as well as the geocaching app works fast and without issues.

I tried clearing the cache and data and I also tried reinstalling the application to no effect.

Issue is not related to the connection to internet as it occurs when using mobile data or wifi.

Anyone with some ideas?

[+hobbit_nc]

I can't log on either and I have an iPhone 13. The geocache app is flawless, but the adventure lab says, Failed to Login. Please try again later". 

 

[+theedoek83]

3 hours ago, hobbit_nc said:

I can't log on either and I have an iPhone 13. The geocache app is flawless, but the adventure lab says, Failed to Login. Please try again later". 

 

Exact same issue. Getting the same message.

Edited February 26, 2022 by theedoek83

[+coastiechief]

I too can’t login. Been trying all afternoon. 

[+Waldpudel]

Same issue here. I use an IPhone. Tried to reinstall, I reset the password - no success.

 

 

[+theedoek83]

Also installed the app on my wife's iPhone 12 and she experiences the same issue when trying to log on with my account. This leads me to believe it's account related and not app related.

[+Waldpudel]

We did the same here - installed it on my wifes phone with the same result.
Thereafter I installed it on an android-tablet - same issue!
Maybe it´s geo-related? We are in the netherlands right now.

Edited February 27, 2022 by Waldpudel
Added the android experience.

[+Jayeffel]

I have iPhone 12.5.5 and have the AL app on the phone, its version is 1.3.23; build : 3002. (whatever that means). When I touched the Adventure Lab icon a few minutes ago it went directly to the AL screen with no sign on. It went to the explore screen,

 

Pressing the Explore icon at the bottom.It shows a topo map with six ALs in the area shown as green bullet points with a checkmark inside with one solid, that one is my AL. Pressing each identifies the AL by name.

 

Pressing the Profile though does not show anything under any heading. No user name, no completed adventure (I have ten I believe) find count 0, under My Adventures  none shown, but I do have a viable one running. Also under the Profile I cannot see a user name or cannot select or enter  one.

 

So maybe there is a communication problem between the iPhone app and the Geocaching.com. Or maybe there needs to be an update to the phone app.

 

I did not notice this since I  am not aware I used the App since it was installed.

 

A question I do have about creating an AL , not directly related to this topic . I have a 10 stage Adventure Lab in place, special permission was given due to the series it is part of. Most AL are five stage. Since that AL is operational it would seem that no AL is available, but I see on an AL screen (probably the main one, have not looked lately) I have a credit for an AL. I guess I could attempt  to set one up and see what happens.

 

Edited February 27, 2022 by Jayeffel

[+arlamurphy]

We had the same issue today in Illinois. Must be an issue with the app. Thanks for posting! I was thinking it might have been a user error issue for me. 😂

[+Pnutmom2001]

I have been trying to log in to Adventure Lab app on iphone since 2/26 (never logged in before). Geocache app/website work fine, i tried uninstalling/reinstalling, I tried resetting Geocache password (and verifying it worked everywhere but the Adventure Lab app)..

 

Help!

[+Waldpudel]

This morgning - I did nothing different - for the first time the login worked for me. To late - our vaccation ended and we had to leave and there was no time left to go for the adventure.

[+theedoek83]

I contacted Groundspeak about the problem and they responded fast. The had found an issue with multiple account and corrected it.

They didn't go into detail about the problem, but most important is that it works now.