+AmayaTom Posted February 19, 2022 Share Posted February 19, 2022 I can log into the main gc website just fine, but for some time now I have not been able to log in to the Wherigo part of the site. I have been advised before to wait and it will just go away, but it has been months now since I have been able to access Wherigo. When I try and log in I get the following error. I get this error on whatever browser I try, and whether I try and access from my phone or my laptop. Can anybody help as HP Support say "At this time we are not able to provide technical support for Wherigo Caches" Quote Link to comment
+capoaira Posted February 19, 2022 Share Posted February 19, 2022 Hm, I cannot reproduce this bug. Is this bug on every Wherigo or only for specific one? 1 Quote Link to comment
+AmayaTom Posted February 20, 2022 Author Share Posted February 20, 2022 Thanks for the reply. This is for any cartridge I try and access on the Wherigo system. Any time I try and access Wherigo I get that error whether I try and access it from my phone, laptop, and whatever browser I use. I'm hoping that somebody in HQ can maybe reset my password on the Wherigo system or do something to help? Quote Link to comment
+capoaira Posted February 20, 2022 Share Posted February 20, 2022 You can try to delete your browsercache for Wherigo.com If you want to reset your password, you can do this on geocaching.com, since both have the same logindata. Witch app do you use for playing? Are the apps able to download the cartridge? Quote Link to comment
+AmayaTom Posted April 9, 2022 Author Share Posted April 9, 2022 OK, so here is the latest on this - i.e. when I go to the Wherigo site and try and download a cartridge I have tried logging in on different devices and different browsers - all failed with the error I initially posted above I tried logging in with an incognito browser window - failed again I tried resetting my GC password - failed again In desperation, I have created a new account that is just a basic member as opposed to my usual account which is a premium member - guess what, I can access Wherigo cartidges from the same devices/browsers that fail above In other words, this proves that the Wherigo site does NOT like my login which is fully paid up. Can somebody please get my login account to work on Wherigo? I'm a fully paid up premium member, so I should have access to the site with my account. Many thanks in advance Quote Link to comment
Ranger Fox Posted April 10, 2022 Share Posted April 10, 2022 You'll have to contact Groundspeak directly about this. I don't have access to their site. Quote Link to comment
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