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Same exact caches have different visibility between different basic member accounts on the same day


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Hello! I lead weekly intro to geocaching workshops to bring newbies geocaching for the first time. Over the past 2 weekends I've ran into issues where several geocaches (2/2 and under) that appear on the map as green for every other basic member, appear as grey for 3 different basic members. The other 77 newbie basic members I have brought geocaching for the first time this summer did not experience this.

 

This is not a basic vs premium member issue, but an issue/bug with only some new basic accounts. They all have the latest version of the app since they downloaded the app in the past week for the first time.


It makes it difficult to take groups of newbies geocaching together when not everyone can see the same available geocaches. Newbies that can't use their phone to read or search for the same caches look checked out and are less engaged in the workshop. The only thing I can isolate is that these geocaches are perhaps 2 star difficulty geocaches. I don't know how to troubleshoot this in my small groups of newbies besides having them sign up for a second geocaching account and hope that the new account fixes the problem.

I have attached side by side images of the difference. The left image is what has occurred for 77 newbies since June. The right image is what is occurring for 3 basic members compared to the 77 basic members who see the map on the left. The problem started occurring for basic members last weekend and this weekend. Notice the difference in cache availability between these two basic accounts on the right side of the park in the center (Golden Gate Park). At the same time, the geocaching accounts that see less traditional caches than the other 77 basic members have virtuals and earthcaches visible to them. (See the  ghost icons in the upper park (the Presidio National Park))

 

The example caches in this situation are:

  • GC8J81F- 2/1.5
  • GC8E4N2- 2/1.5
  • GC82KTJ- 2/2
  • GC64EYR- 2/1.5

They are all 2 star difficulty, with 1.5 or 2 terrain.

 

The virtuals and earthcaches that become visible to 3 of the 80 basic members are:

  • GCJAVD- 1/1
  • GC3BPP5 4.5/3
  • GC2Q97N 2/2
 

As I will be continuing my weekly intro to geocaching workshops over the next few months and introducing dozens of newbies to geocaching, I would love to know how to troubleshoot this during my upcoming weekly geocaching workshops to ensure that my future newbies have a wonderful first experience! 

 

 

GeocachingAppBug (1).png

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There is currently a test underway investigating different restriction levels in the apps. It appears that some of the people in your workshop are in different cohorts of the test. The EarthCache with hit D/T ratings (GC3BPP5) should not be accessible to any of them, though (unless they were looking at things this weekend, when all ECs were made available to all users).

 

There is no workaround for this short of waiting out the test, which should be complete within 2 weeks.

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Thank you for the speedy response @Moun10Bike. :) I will continue to troubleshoot this by asking my attendees to create a second geocaching account for my workshops in the next 2 weeks if this occurs during my workshops. That was the hack that worked on Saturday.

 

That 4.5/3 earthcache was visible on Saturday.

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4 minutes ago, Mickey4jes said:

Thank you for the speedy response @Moun10Bike. :) I will continue to troubleshoot this by asking my attendees to create a second geocaching account for my workshops in the next 2 weeks if this occurs during my workshops. That was the hack that worked on Saturday.

 

That 4.5/3 earthcache was visible on Saturday.

Yes for basic members all non premium EarthCaches were visible on the app this weekend for the souvenir. 

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9 hours ago, Moun10Bike said:

There is currently a test underway investigating different restriction levels in the apps. It appears that some of the people in your workshop are in different cohorts of the test. The EarthCache with hit D/T ratings (GC3BPP5) should not be accessible to any of them, though (unless they were looking at things this weekend, when all ECs were made available to all users).

 

There is no workaround for this short of waiting out the test, which should be complete within 2 weeks.

Shouldn't those kind of test that change functionality for some member been announced in the release note section before being released?

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3 hours ago, Lynx Humble said:

Shouldn't those kind of test that change functionality for some member been announced in the release note section before being released?

 

No. Not only do these sorts of tests not involve a new release (all of the restrictions are done at the API level), but virtually none of the audience it targets (brand new basic members in a select few countries) will ever visit the forums.

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