randonneur70 Posted April 14, 2021 Share Posted April 14, 2021 My prenium account is retun to basic today, however i see the auto renewal payement on App Store. I have try to disconnect/connect on website and on app but no change, i stay in basic mode .. I put 15 new caches prenium only last weekend and I can't access them now... Quote Link to comment
+Max and 99 Posted April 14, 2021 Share Posted April 14, 2021 4 hours ago, randonneur70 said: My prenium account is retun to basic today, however i see the auto renewal payement on App Store. I have try to disconnect/connect on website and on app but no change, i stay in basic mode .. I put 15 new caches prenium only last weekend and I can't access them now... We can't help you. You have to contact geocaching HQ about a payment issue. Use the Help Center/contact us at the bottom of each page. Quote Link to comment
randonneur70 Posted April 30, 2021 Author Share Posted April 30, 2021 problem solved after contating geocaching HQ Thanks you for your help. Quote Link to comment
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