BUG: Replies to message centre emails ignored

[+funkymunkyzone]

I used to be able to reply to message centre emails, and my replies would go into the message centre conversation and to the other party. Now my email replies are ignored and even though I've replied to people, they don't get my replies, and I can see they are not there in the message centre. Its very annoying.

[+arisoft]

I can verify this issue. This is urgent to fix.

[+Viajero Perdido]

Hm. Used to be, only part of the message went through. That was infuriating, because it changed the tone of my messages, by removing my cheery signoff.

 

So I've always avoided this feature. Recommend you do too. 

[+arisoft]

2020-10-25 18:52:34 1kWjFv-00061y-O1 => XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX@mc.geocaching.com R=dnslookup T=remote_smtp H=mxa.mailgun.org [52.22.46.128] X=TLS1.0:RSA_AES_256_CBC_SHA1:32 DN="C=US,ST=California,L=San Francisco,O=MAILGUN TECHNOLOGIES\, INC,OU=MAILGUN TECHNOLOGIES\, INC,CN=*.mailgun.org"
2020-10-25 18:52:34 1kWjFv-00061y-O1 Completed

For example, this message didn't survive

[+arisoft]

3 minutes ago, Viajero Perdido said:

Hm. Used to be, only part of the message went through. That was infuriating, because it changed the tone of my messages, by removing my cheery signoff.

 

So I've always avoided this feature. Recommend you do too. 

 

The message that didn't survive was sent without any signatures. This is the message I sent.

 

Quote

Hei

Se ei ole haastekätkö. Puuttuu hastekätkön attribuutti. Lisäksi siinä on mysteerichekkeri jota haasteella tuskin tarvitaan. Tarkastaja päästänyt virheellisesti läpi tuollaisena.

 

I can not use MC from email until this issue is solved.

[+funkymunkyzone]

8 minutes ago, arisoft said:

I can verify this issue. This is urgent to fix.

Thanks for verifying its not just me ?

[+funkymunkyzone]

7 minutes ago, Viajero Perdido said:

So I've always avoided this feature. Recommend you do too. 

 

Its useful for replying to messages about earthcaches etc. I cant force people to not contact me through the message centre and send me an email instead, so it needs to work properly.

[+PPete]

I've got exactely the same problem for several weeks. Responding to e-mail copys I get from people who send me a message using my e-mail software/app has become very unreliable. The E-mail adresses I'm sending e-mails too look like ....@mc.geocaching.com - some answers work, some answers not. Groundspeak's email server seems to receive all my e-mail answers (cause my e-mail provider don't return an error message as it usually does if a problem occurs), but there seems to be a problem within Groundspeak to forward the e-mail to its Message center system.

 

The evil thing of this problem is, that I often don't even notice that my answer is not being forwared to the sender of the message. So the sender is waiting for my answer although I already solved his request by answering his message.

 

One indicator of a not-forwarded email answer is, that I don't receive an e-mail copy of my answer which is usually sent by message center if new messages (like my e-mail answer) is posted.

 

So right now the one and only reliable method to answer messages is to do by opening message-center in a Browser.

Edited October 26, 2020 by PPete

[em_adventuring]

Thank you for reporting this issue. We have notified the Engineering teams.

[+arisoft]

On 10/26/2020 at 9:19 PM, em_adventuring said:

Thank you for reporting this issue. We have notified the Engineering teams.

 

Today I replied to one MC email. It didn't arrive in Message Center.

[+PPete]

Hi, when this bug is going to be solved?

It's still not working, probably thousand's of email answers get lost because of this problem.

[+CCFwasG]

FWIW I have a slightly different issue that has been going on for months and HQ first claimed to me it was not an issue for weeks and then recently started saying they are aware of it.

When I reply to any message from someone else in the Message Center it sends a copy of what I WROTE TO THEM to me... not to them. And it does not email me their messages. So I have it all turned off now - as you can well imagine it was REALLY annoying. (Or *is*...)

[+barefootjeff]

6 minutes ago, CCFwasG said:

FWIW I have a slightly different issue that has been going on for months and HQ first claimed to me it was not an issue for weeks and then recently started saying they are aware of it.

When I reply to any message from someone else in the Message Center it sends a copy of what I WROTE TO THEM to me... not to them. And it does not email me their messages. So I have it all turned off now - as you can well imagine it was REALLY annoying. (Or *is*...)

 

There are two separate settings in different places that control Message Centre emails. In Message Centre itself is this setting:

 

 

which controls whether or not you get emails for YOUR messages you send. It doesn't affect emails for received messages, instead they're controlled from within your account settings that are accessed from the gear icon in your profile:

 

 

Here you have to tick the Message Centre box to get it to send any emails for received messages and then select one of the two radio button options.

 

[+The A-Team]

I replied to a Message Center email on November 18th, and I only now realize that it isn't showing up in MC and the member didn't receive my reply.

 

Has anyone noticed if this is an intermittent issue, or is it completely broken? If it's broken, some error log at HQ must be blowing up with all of the unhandled emails. Hopefully this can be dealt with soon so the number of missed communications can be minimized.

[+ecanderson]

Seems intermittent.  I noted the same thing, and copied/pasted the content of the email into the MC when I later noted that the email didn't seem to have hit there.

Unfortunately, it seems to be hit and miss as to whether email-to-MC transfers are going to occur, which is making email MC replies too unreliable to use at the moment.

 

Edited December 4, 2020 by ecanderson

[+Mike Fitz]

I just looked in message center for the first time in a couple of months and not a single reply to messages that were sent from my Gmail are in there though they're in my sent items in Gmail. Verified with several people they never got my replies, just thought I was ignoring them. Yikes.

[+GeoJaxx]

This is still an issue. I have found many messages I replied to from the email link have not appeared on the message centre and not gone to the recipient. This was reported in October and still not resolved. 

[Frau Potter]

The engineers are aware of this bug. We do hope to have it resolved soon. In the meantime, the work-around is to post messages directly within the Message Center. We apologize for the inconvenience.

[Frau Potter]

I am happy to report that the engineers resolved this issue yesterday (December 10) in the late afternoon (3:30pm Seattle time). If you receive a notification email from the Message Center, you may reply using your email provider and it will populate again in the Message Center.

[+arisoft]

I can verify that the issue is now solved. I forget this problem earlier today and accidentally replied by email and surprisingly it went correctly to the MC.

[+ecanderson]

Excellent.  Not knowing if communications are received is a real problem... especially when not replying would be considered rude!