+OneEighth Posted August 22, 2020 Share Posted August 22, 2020 Almost every time to try to download a list for offline use it fails. I keep trying to download a single list over and over and it keeps failing. Sometimes a list will download quickly without issue and others just refuse to at all. Galaxy S9+ Android Version 10 App version 8.30.1 1 Quote Link to comment
+Max and 99 Posted August 22, 2020 Share Posted August 22, 2020 (edited) I just tried it on my Android and it worked immediately. At the risk of asking the obvious: you are attempting to download while you have wifi? Version 8.29.2 Android 10 Wait. There's a problem. The list clearly showed that the geocaches had downloaded. But then a minute later I got a notice on my phone that there was a trouble downloading the list. "List download failed". But it sure looked like the list downloaded! Edited August 22, 2020 by Max and 99 Quote Link to comment
+gavroche2000 Posted August 22, 2020 Share Posted August 22, 2020 I am having an identical issue. On Android, some of the lists work fine and others will not download at all. Quote Link to comment
+Max and 99 Posted August 22, 2020 Share Posted August 22, 2020 I found it odd to get a message saying download failed, but on the app, on the list, it clearly did download. Quote Link to comment
+OneEighth Posted August 22, 2020 Author Share Posted August 22, 2020 Yep. I have tried on three different wifi connections and that doesn't seem to be the issue. It's really annoying. Quote Link to comment
+Zargonians Posted August 23, 2020 Share Posted August 23, 2020 I have been trying to download a seven cache list for two days. Each and every time I try it I get "List download failed". Have tried downloading other lists with no luck as well. Can't geocache in areas with no cell service without it. Have tried downloading using wifi and cell service, same issue. 1 Quote Link to comment
+Max and 99 Posted August 23, 2020 Share Posted August 23, 2020 All my List download attempts were with good wifi. Quote Link to comment
+OneEighth Posted August 29, 2020 Author Share Posted August 29, 2020 Still doing it. Would be nice if Groundspeak would at least acknowledge the issue. Quote Link to comment
+Zargonians Posted September 7, 2020 Share Posted September 7, 2020 I have been trying to download various offline lists for at least three weeks with no luck at all. Each time I try, I get List Download Failed. Have tried with wi-fi and without. Previously I could download an offline list with no problem whatsoever, but something has changed and I can no longer do this. Would someone at Groundspeak please take a look into this issue. We often cache in areas with no cell service and without an offline list, we are dead in the water. Help! Quote Link to comment
+Zargonians Posted September 7, 2020 Share Posted September 7, 2020 (edited) I have also been having this issue for weeks. Sure wish someone at Groundspeak would check into this. I have a Samsung Galaxy S9+. Edited September 7, 2020 by Zargonians Quote Link to comment
+Max and 99 Posted September 7, 2020 Share Posted September 7, 2020 3 minutes ago, Zargonians said: I have also been having this issue for weeks. Sure wish someone at Groundspeak would check into this. I have a Samsung Galaxy S9+. Same here. I'm in good wifi. 1 Quote Link to comment
Keystone Posted September 7, 2020 Share Posted September 7, 2020 I merged together two threads about the same issue. Quote Link to comment
+Zargonians Posted September 8, 2020 Share Posted September 8, 2020 Tried again tonight and it is FINALLY downloading! I downloaded three offline lists sucessfully. Hope that it continues to work the next time I need it. Thanks to whoever fixed it. Quote Link to comment
+Max and 99 Posted September 8, 2020 Share Posted September 8, 2020 1 hour ago, Zargonians said: Tried again tonight and it is FINALLY downloading! I downloaded three offline lists sucessfully. Hope that it continues to work the next time I need it. Thanks to whoever fixed it. I continue to get the download failed message. ☹️ Quote Link to comment
+OneEighth Posted September 8, 2020 Author Share Posted September 8, 2020 It seems to work or not at complete randomness. Some days I cannot get it to work at all for any list of any size and other days I can download 10 lists in a row with no issue. It's annoying because sometimes I am trying to download a list for a remote area right before I leave and it holds me hostage at my house. Quote Link to comment
+Zargonians Posted September 9, 2020 Share Posted September 9, 2020 On 9/7/2020 at 10:36 PM, Max and 99 said: I continue to get the download failed message. ☹️ We are full-time RVers and rely mostly on cell service. We changed locations yesterday and I have 5 bars of AT&T 4G service and tried a 3 cache list and it worked. Then I tried a 250 cache list for our next location that won't have good cell service and it failed after appearing to get all the way to the end of the download. I then connected to my Verizon hot spot (which only shows 2 bars of 4G) and it successfully downloaded the 250 cache list. Fortunately, we have a Garmin Montana GPSr and use GSAK to download caches to it, so we do have a backup. If we were relying just on our cell phones, we wouldn't be doing much caching if we relied on downloading offline lists. Quote Link to comment
+Max and 99 Posted September 10, 2020 Share Posted September 10, 2020 I did not get an error message today when I downloaded a list for offline use. Quote Link to comment
+GearHeadAZ Posted September 23, 2020 Share Posted September 23, 2020 same problem. usually only on bigger lists. Quote Link to comment
+kmmc55 Posted October 18, 2020 Share Posted October 18, 2020 Same problem here. Smaller lists eventually load but with bigger lists it is completely hit or miss for no apparent reason. As OneEighth says above , this is extremely frustrating when you want a quick download before heading out on a mission !! It appears to be an android issue regardless of which device. I have had this problem on both Motorola e5 and a Moto e6. Have Groundspeak made any comment on this issue, and particularly have they got a resolution? Quote Link to comment
+the squids Posted November 8, 2020 Share Posted November 8, 2020 (edited) I get this problem all time, using android. Getting it this morning which means our trip out later is a lottery. To be honest I think it's been the same for years on and off. Shocking that it hasn't been fixed, don't we pay for this service? I do as a premium member anyway Edited November 8, 2020 by the squids 1 Quote Link to comment
+OneEighth Posted March 20, 2021 Author Share Posted March 20, 2021 I haven't been able to download any list for months. Fix this app, or at least comment on the issue. 1 Quote Link to comment
+SmileyPanda Posted March 21, 2021 Share Posted March 21, 2021 I have the same exact issue. Quote Link to comment
+SmileyPanda Posted March 21, 2021 Share Posted March 21, 2021 anyone know a way to download the lists through a usb cable? Quote Link to comment
+kunarion Posted March 21, 2021 Share Posted March 21, 2021 (edited) 2 hours ago, SmileyPanda said: anyone know a way to download the lists through a usb cable? Not directly from The Official App. Using a PC on the web site, choose "Download GPX" on any List, save it to a folder. It can be more complicated from a phone, if that's what you want. Edited March 21, 2021 by kunarion Quote Link to comment
+theROBfamily Posted April 25, 2021 Share Posted April 25, 2021 I have the same problem. I can not download any list. Everytime i get an error Message that somthing gone wrong. ON EVERY LIST!!!!!!!! When will this be fixed? 1 Quote Link to comment
+threepeasinthreepods Posted May 30, 2021 Share Posted May 30, 2021 I've been having the same problem for months now. Like others I've tried with wifi, data, different networks, etc. It looks like it's working and then I get out into the woods and have no list. It doesn't matter how many items are on the list. I have a Google Pixel. It used to work fine on this same phone in the past. 1 Quote Link to comment
+wally_k Posted September 21, 2021 Share Posted September 21, 2021 Groundspeak fix this!!!! 1 Quote Link to comment
+Max and 99 Posted September 21, 2021 Share Posted September 21, 2021 List download failed. Something went wrong. Please try again. I can't believe this has not been fixed yet. I am in good Wi-Fi. 1 Quote Link to comment
+wally_k Posted October 1, 2021 Share Posted October 1, 2021 Found a work-around that works for me After Download failure, go to Lists, click the menu circle for that list Select Map view The Map and caches will show Set phone in airplane mode You are now set for the day as long as you don’t switch to another list. You will not be able to zoom close in the map. Download the offline Google map and switch to it. Quote Link to comment
+ardila.nl Posted October 23, 2021 Share Posted October 23, 2021 (edited) I've tried last night, several times and I've tried this morning but there is no movement in the download bar. Android 11 Samsung Galaxy S21 Ultra Version 8.60.1 Edited October 23, 2021 by ardila.nl version Quote Link to comment
+kunarion Posted October 23, 2021 Share Posted October 23, 2021 (edited) 9 hours ago, ardila.nl said: I've tried last night, several times and I've tried this morning but there is no movement in the download bar. Android 11 Samsung Galaxy S21 Ultra Version 8.60.1 Lists load very slowly this morning. My list that has 76 caches in it required a couple of minutes to begin, then loaded in fits and starts for two more minutes. My list with 500 caches has the tiniest sliver of a load arc after 5 minutes. I also tried it in Geooh Go, and it seems about the same, but you can see the cache count more easily as it loads. Retry and it can load at a decent rate, but not reliably. It seems random, like a server issue. I'm getting "List Download Failed" notifications when the download takes too long. I next tried it on my iPhone 8, and Lists load OK. Then I returned to my Droid, and it's still very slow. Version 8.60.1 Android 11 samsung SM-T970 [EDIT]: I tried the same Lists/PQs in Locus Map Pro, and caches load without issue. I then tried The Official App, and it's still the same, very slow or failing to load Lists. That's weird. Note that The Official App calls everything a "List" regardless of whether it's a List or Pocket Query. Locus Map Pro calls Lists "Bookmarks". So it can be hard to narrow down an issue that exclusively applies to "Lists" (formerly called Bookmarks). But at this time I'm seeing no difference when trying to load "Lists" and "Pocket Queries" among the various Apps. And I load my Garmin Oregon handheld GPS a couple of days in advance of a trip, and Pocket Queries typically load without issue. I make PQs from my "Lists", so I can run them and load them the same way. Anyway, I don't rely on "a phone" for Geocaching, I think we can see why. I load my Garmin and go. Edited October 23, 2021 by kunarion Quote Link to comment
+Max and 99 Posted October 23, 2021 Share Posted October 23, 2021 (edited) My offline download is working ok so far, but it was a very small list. I sure need an offline list where I'm going today! Edited October 23, 2021 by Max and 99 Quote Link to comment
+ardila.nl Posted October 23, 2021 Share Posted October 23, 2021 6 hours ago, kunarion said: Lists load very slowly this morning I found out it was 1 Wherigo at the top of my list that refused to download. (also when trying to open the cache itself to view the full details) After removing it from the list the rest downloaded without issues. 1 Quote Link to comment
+kunarion Posted October 23, 2021 Share Posted October 23, 2021 (edited) 1 hour ago, ardila.nl said: I found out it was 1 Wherigo at the top of my list that refused to download. (also when trying to open the cache itself to view the full details) After removing it from the list the rest downloaded without issues. That’s some great detective work! I might try filtering to see what changes. But my list of 76 caches contains only Traditionals. It was as slow as the others this morning. I don’t have access to my Droid at the moment, but my Lists loaded OK just now on my iPhone. Edited October 23, 2021 by kunarion Quote Link to comment
+Viajero Perdido Posted October 23, 2021 Share Posted October 23, 2021 1 hour ago, ardila.nl said: I found out it was 1 Wherigo at the top of my list that refused to download. (also when trying to open the cache itself to view the full details) After removing it from the list the rest downloaded without issues. Software developers love seeing bug reports like this, with the problem nicely pinpointed. Quote Link to comment
+ardila.nl Posted October 23, 2021 Share Posted October 23, 2021 Just now, Viajero Perdido said: Software developers love seeing bug reports like this I do some geocaching tool development sometimes for myself and for my job I do technical support for our business customers So, I know 1 Quote Link to comment
+Max and 99 Posted October 23, 2021 Share Posted October 23, 2021 My list downloaded just fine, but when I got to where I needed it I just got a white screen.. Quote Link to comment
+ardila.nl Posted October 25, 2021 Share Posted October 25, 2021 (edited) On 10/23/2021 at 3:58 PM, kunarion said: Note that The Official App calls everything a "List" regardless of whether it's a List or Pocket Query. The list has "last modified" in small text underneath it. The PQ has "last generated" in small text underneath it. (Or whatever the correct English translation is, it says something similar to that in Dutch) That's how you can tell the lists and PQ apart in the official app. The PQ from the list was generated without issues. Edited October 25, 2021 by ardila.nl added screenshot Quote Link to comment
+kunarion Posted October 25, 2021 Share Posted October 25, 2021 2 hours ago, ardila.nl said: The list has "last modified" in small text underneath it. The PQ has "last generated" in small text underneath it. (Or whatever the correct English translation is, it says something similar to that in Dutch) That's how you can tell the lists and PQ apart in the official app. The PQ from the list was generated without issues. Yes, the App treats them differently. I meant that by design, the App lumps them all together on the "Lists" page. I use the subtle clues to tell apart my "Go Find" List from the "Go Find" Pocket Query that I made from it. Quote Link to comment
+wally_k Posted November 4, 2021 Share Posted November 4, 2021 On 10/25/2021 at 9:44 AM, kunarion said: Yes, the App treats them differently. I meant that by design, the App lumps them all together on the "Lists" page. I use the subtle clues to tell apart my "Go Find" List from the "Go Find" Pocket Query that I made from it. So how do i get a PQ into the app for offline use? Step by step please. thnx Quote Link to comment
+niraD Posted November 4, 2021 Share Posted November 4, 2021 16 minutes ago, wally_k said: So how do i get a PQ into the app for offline use? Step by step please. Is the Help Center article Offline Lists step by step enough for you? 1 Quote Link to comment
+wally_k Posted November 4, 2021 Share Posted November 4, 2021 1 minute ago, niraD said: Is the Help Center article Offline Lists step by step enough for you? Yes, but that wasn't my question. I'm (and many other people) are having trouble downloading "lists" create from PQs in the "official" App. There seams to be a difference in lists created from a map search and a PQ No? 1 Quote Link to comment
+kunarion Posted November 4, 2021 Share Posted November 4, 2021 (edited) 49 minutes ago, wally_k said: So how do i get a PQ into the app for offline use? Step by step please. thnx You must first generate your Pocket Query by selecting a day for it to run (which would likely be the current day if you want it right away) and clicking "Submit", and waiting for it to run. When it's available (ready to download), it will automatically be among the Lists in The Official App. Then you can save it for offline use just like a List, and that Pocket Query will be shown for 7 days. Next go to your Lists in The App and save the PQ's offline data with the green round arrow button. https://www.geocaching.com/help/index.php?pg=kb.chapter&id=7&pgid=118 Edited November 4, 2021 by kunarion Quote Link to comment
+wally_k Posted November 4, 2021 Share Posted November 4, 2021 Yes I've been doing this for years, but it DOES'NT work most of the time any more!! Android 11 Quote Link to comment
+wally_k Posted December 17, 2021 Share Posted December 17, 2021 Work around------------- After the "download" quits with error, click menu and Map view. Wait a while (it seems that there is some more stuff to download. If you continue to soon, not all the data is available for some caches). Turn on airplane mode. You are set to go as long as you don't get out off the app. Funny thing, c:geo downloads offline data very quickly all the time. Quote Link to comment
+kunarion Posted December 17, 2021 Share Posted December 17, 2021 1 hour ago, wally_k said: Work around------------- After the "download" quits with error, click menu and Map view. Wait a while (it seems that there is some more stuff to download. If you continue to soon, not all the data is available for some caches). Turn on airplane mode. You are set to go as long as you don't get out off the app. Funny thing, c:geo downloads offline data very quickly all the time. If everyone used a web scraping App at once, the download and the entire site could slow to a crawl in that case, too. Both my Android and iPhone Apps stall while loading Lists and PQs, all the time. I'll be getting packed for a short trip and... uh-oh... I didn't load these yesterday! So I'll be leaving a half hour later than I'd expected, or else live without offline data on the Apps. Which means I won't be using the tablet or phone for much of a trip. But even "offline data" is missing maps and most everything else anyway. Yeah, I know, that's the the stuff everyone insists is loaded for offline use. I can see my phone screen and it's definitely not there, so people need to stop telling me it's there. If the issue is about finding software other than The Official App, try Locus Maps (Android) and Cachly (iPhone) that are approved Apps and tend to load Lists faster when they stall on The Official App. And the Windows program GSAK can grab thousands of caches quickly. AND manually download a List or Pocket Query from the web site, unzip it and place it onto a handheld GPS, and you get a pretty consistent and fast download while you see these threads about "Phone App Loading Lists Too Slowly" come and go. AND create a GPX file by manual download or whatever, and several Apps accept such files. 1 Quote Link to comment
+Bas2 Posted December 3, 2023 Share Posted December 3, 2023 I've experienced also this problem... in my List was a [DELETE USER] which caused the problem Quote Link to comment
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