Can't add/modify notifications

[+brewsterjuice]

When trying to add a new notification or modify an existing one, thereare no pulldown options available in the 'email' field nor can I type anything in there.   I get a '500' error when trying to submit.   

[+Kalkendotters]

First thing that comes to mind: is your emailaddress in your profile in 'validated' status ?

You can only slectet validtaed emailadresses in the notifysettings (and in the PQ settings)

[+brewsterjuice]

Yes. I have 3 validated emails. 

 

[+brewsterjuice]

I am getting notifications to the original email that I set up for notifications a long time ago.  I added 2 more more emails and have validated them both.  But now I cannot change notification emails nor can I add a new email to a new notification.

 

[+Kalkendotters]

I can not add a new notification (max 40 in use), but when I edit an existing one I see all my emailaddresses.

(This is in Firefox)

Edited August 17, 2020 by Kalkendotters

[+brewsterjuice]

I have way less than 40 but cannot see email addresses in any of them.  I am using Chrome. 

[+brewsterjuice]

Just tried firefox and still have same problem.

 

[+brewsterjuice]

Have now deleted, re-added and validated 2 emails.  Got rid of the third.  Logged out and logged back in.  Still no option to choose alternate validated email when adding a new notification or modifying an existing notification. 

 

[Moun10Bike]

As a quick FYI, any time you have an account issue like this you are best off contacting our Community Engagement team through the Help Center (http://www.geocaching.com/help, then select the "Contact Us" option at the bottom). They can look into your account details in a way that people in the forums can't.

 

Kalkendotters was correct in their suspicions - your problem had to do with unvalidated email addresses. There is some deeper issue here as I can see that the email addresses appeared as validated to you. However, our internal tools indicated that they were not. I validated both and confirmed that you can now select an email address in the drop-down on the notification page.

[+brewsterjuice]

Thanks Moun10Bike !  It works now.  I did use the contact us link and it suggested I use the forums for bug reporting, unless it was a private issue.  I thought maybe I was just doing something wrong.