+690... Posted July 25, 2020 Share Posted July 25, 2020 (edited) Since July 20 late evening, I and many other cachers that I am aware of in my area are no longer receiving notifications of activity on my caches by email. Neither Groundspeak nor Bell will take ownership of the problem and we, the users, are getting no service. According to Bell, the problem is with the mc.geocaching.com domain (message system) and/or noreply@geocaching.com (email system). Since Groundspeak has sold all their customer service telephones, all we can do is plead by filling in a form and waiting. If you are having the same problem, please help me getting this resolved. Edited July 25, 2020 by 690... Quote Link to comment
+cerberus1 Posted July 25, 2020 Share Posted July 25, 2020 2 hours ago, 690... said: Since July 20 late evening, I and many other cachers that I am aware of in my area are no longer receiving notifications of activity on my caches by email. Neither Groundspeak nor Bell will take ownership of the problem and we, the users, are getting no service. According to Bell, the problem is with the mc.geocaching.com domain. Since Groundspeak has sold all their customer service telephones, all we can do is plead by filling in a form and waiting. If you are having the same problem, please help me getting this resolved. You did fill their Contact Us online ? Many may still be sitting home with this virus renewing in spots. The fact that they've had riots/protests for a few weeks now doesn't help either. IIRC, some were still working from home. Quote Link to comment
+690... Posted July 25, 2020 Author Share Posted July 25, 2020 (edited) 1 hour ago, cerberus1 said: You did fill their Contact Us online ? Many may still be sitting home with this virus renewing in spots. The fact that they've had riots/protests for a few weeks now doesn't help either. IIRC, some were still working from home. Duh! I have a case number but no resolution! Hardly a Covid issue. Edited July 25, 2020 by 690... 1 Quote Link to comment
Keystone Posted July 25, 2020 Share Posted July 25, 2020 In general, all Lackeys are working from home and the HQ office is closed. But, all departments are functioning, including Customer Support. 1 Quote Link to comment
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