+blazius Posted April 23, 2020 Share Posted April 23, 2020 Out of the blue, my Geocaching Android app ver. 8.18.2 have started crashing on startup. I am running in on a Samsung S7 with android 8.0.0. I have tried deleting the GC app data, this makes the app start, but as soon as I log in it crashes again. I have tried reinstalling the app, nothing changes I have tried rebooting the phone, nothing changes I have tried deleting Gooogle Play Services data, nothing changes Any other suggestions? My account works flawlessly when I access it via a web browser. Quote Link to comment
Frau Potter Posted April 23, 2020 Share Posted April 23, 2020 We are experiencing problems with the Android app. Our engineers are working on discovering the problem and will hopefully have a solution soon. Thank you for your patience. Quote Link to comment
+Jääpä Posted April 23, 2020 Share Posted April 23, 2020 I noticed the same with some other apps using maps. I wonder, if this could be related to some Google maps update, as I do not know that several other apps would use any other map platform. Quote Link to comment
+blazius Posted April 23, 2020 Author Share Posted April 23, 2020 (edited) I'm having maps issues in the Airbnb app as well. (The Google Maps app itself seems to be running normally) Edited April 23, 2020 by blazius Quote Link to comment
+Xitaclan Posted April 23, 2020 Share Posted April 23, 2020 Same issue. I have deleted the app, re-install, reboot the phone, still crash (this happen when interacting with the map, I can go in messages, in list of caches but when opening the map or opening a cache, the app is crashing and after keep crashing without possibility to re-open it again). This started like 20 min ago Quote Link to comment
Frau Potter Posted April 23, 2020 Share Posted April 23, 2020 It's actually a worldwide problem with many apps that use the Google API. I recommend that you get a cup of coffee (or other beverage of choice) and plan future geocache outings with the website instead. 1 Quote Link to comment
+Max and 99 Posted April 23, 2020 Share Posted April 23, 2020 I'm in no hurry. Just staying at home by like everyone else. ? Quote Link to comment
+CountTheCache Posted April 23, 2020 Share Posted April 23, 2020 Was just going to post this, same exact issue. My phone just updated android software yesterday, S9 with android 10. Quote Link to comment
+on4bam Posted April 23, 2020 Share Posted April 23, 2020 If the problem is with Google maps then you might try an app that works with offline maps (OSM). 1 Quote Link to comment
+blazius Posted April 23, 2020 Author Share Posted April 23, 2020 (edited) Some error reports here: https://outage.report/google-maps Groundspeak tweet here: Edited April 23, 2020 by blazius Quote Link to comment
+frisbee'r Posted April 24, 2020 Share Posted April 24, 2020 The Geocaching App is still not working. Has Groundspeak resolved the problem as of 7:30pm Pacific time. Quote Link to comment
+SpiritGuide Posted April 24, 2020 Share Posted April 24, 2020 13 minutes ago, frisbee'r said: The Geocaching App is still not working. Has Groundspeak resolved the problem as of 7:30pm Pacific time. It's not fixable by Groundspeak... It's a Google problem that they are working to resolve. Quote Link to comment
+Max and 99 Posted April 24, 2020 Share Posted April 24, 2020 Since I'm utterly tech challenged, I'm wondering, if it's just a map issue, why can't I even access the app to send messages or view my profile? Quote Link to comment
+frisbee'r Posted April 24, 2020 Share Posted April 24, 2020 I just reinstalled the App at 8:00pm Pacific time and all functions seem to be working normally including the map. Quote Link to comment
+blazius Posted April 24, 2020 Author Share Posted April 24, 2020 Working again here, but only after clearing the app data and logging in again. Quote Link to comment
+Xitaclan Posted April 24, 2020 Share Posted April 24, 2020 Thanks for the quick update ! The app is working again but I had to remove it and re-install. Kind regards and take care Quote Link to comment
+de GB'tjes Posted April 24, 2020 Share Posted April 24, 2020 Since yesterday the app is crashing - not sure if a update was deployed. My current version is: 8.18.2 Quote Link to comment
Keystone Posted April 24, 2020 Share Posted April 24, 2020 I merged together two threads about the same issue. Quote Link to comment
+Erie Scouter Posted April 24, 2020 Share Posted April 24, 2020 AApp is crashing on start up Quote Link to comment
+blazius Posted April 24, 2020 Author Share Posted April 24, 2020 10 minutes ago, Erie Scouter said: AApp is crashing on start up Try deleting the app data (under the phone's app settings for the GC app) and log in again. If you can't figure out how to delete the app data, try uninstalling and reinstalling it. Quote Link to comment
+Max and 99 Posted April 24, 2020 Share Posted April 24, 2020 I gave up and uninstalled then reinstalled the app it's working perfectly now. Quote Link to comment
+helsbels98 Posted July 14 Share Posted July 14 My geocaching app is crashing on iphone, exactly like explained above, nothing i do help, any advice? Thanks Quote Link to comment
worrellsquirrel Posted July 17 Share Posted July 17 On 7/14/2023 at 2:53 AM, helsbels98 said: My geocaching app is crashing on iphone, exactly like explained above, nothing i do help, any advice? Thanks Hi there @helsbels98, We're sorry to hear you're experiencing crashes with the Geocaching® app. To help us best determine the underlying cause, please forward your request to contact@geocaching.com with the following information: Device model iOS version Screenshots or screen recordings of the problem We look forward to hearing from you! 1 Quote Link to comment
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