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SamuelAbril

After paying premium member I am still basic.

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Hello, about an hour and a half ago I made the payment to be a premium member, but I am not yet, in my bank account transactions a first successful payment of € 29.99 appears and a second payment by mistake. After logging out and reconnecting to my geocahing.com profile, I'm still basic.
Anyone know why this happened to me?

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41 minutes ago, SamuelAbril said:

Hello, about an hour and a half ago I made the payment to be a premium member, but I am not yet, in my bank account transactions a first successful payment of € 29.99 appears and a second payment by mistake. After logging out and reconnecting to my geocahing.com profile, I'm still basic.
Anyone know why this happened to me?

So you paid for two years? Make sure that gets squared away! 

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Everything resolved, HQ returned the € 29.99, they were very fast once I contacted them. I re-entered the money this time by another method and everything went great, I'm already a premium member!

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5 minutes ago, SamuelAbril said:

Everything resolved, HQ returned the € 29.99, they were very fast once I contacted them. I re-entered the money this time by another method and everything went great, I'm already a premium member!

Great news! Thank you for reporting back. 

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20 hours ago, SamuelAbril said:

Everything resolved, HQ returned the € 29.99, they were very fast once I contacted them. I re-entered the money this time by another method and everything went great, I'm already a premium member!

Hmmm.. "Premium Members" isn't showing up next to your avatar here.  You sure you are getting the premium benefits?

 

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16 minutes ago, ecanderson said:

Hmmm.. "Premium Members" isn't showing up next to your avatar here.  You sure you are getting the premium benefits?

 

When the OP signs out of the forum site  and back in again, it'll catch up. Their current session must have begun when they were a basic member, and that's what the session cookies reflect.

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