SamuelAbril Posted February 10, 2020 Share Posted February 10, 2020 Hello, about an hour and a half ago I made the payment to be a premium member, but I am not yet, in my bank account transactions a first successful payment of € 29.99 appears and a second payment by mistake. After logging out and reconnecting to my geocahing.com profile, I'm still basic. Anyone know why this happened to me? Quote Link to comment
Rock Chalk Posted February 10, 2020 Share Posted February 10, 2020 I would suggest contacting HQ via the Help Center. Choose 1. My Account from the "What can we help you with?" dropdown. Quote Link to comment
+Max and 99 Posted February 10, 2020 Share Posted February 10, 2020 41 minutes ago, SamuelAbril said: Hello, about an hour and a half ago I made the payment to be a premium member, but I am not yet, in my bank account transactions a first successful payment of € 29.99 appears and a second payment by mistake. After logging out and reconnecting to my geocahing.com profile, I'm still basic. Anyone know why this happened to me? So you paid for two years? Make sure that gets squared away! Quote Link to comment
SamuelAbril Posted February 10, 2020 Author Share Posted February 10, 2020 Everything resolved, HQ returned the € 29.99, they were very fast once I contacted them. I re-entered the money this time by another method and everything went great, I'm already a premium member! 1 Quote Link to comment
+Max and 99 Posted February 10, 2020 Share Posted February 10, 2020 5 minutes ago, SamuelAbril said: Everything resolved, HQ returned the € 29.99, they were very fast once I contacted them. I re-entered the money this time by another method and everything went great, I'm already a premium member! Great news! Thank you for reporting back. Quote Link to comment
+ecanderson Posted February 11, 2020 Share Posted February 11, 2020 20 hours ago, SamuelAbril said: Everything resolved, HQ returned the € 29.99, they were very fast once I contacted them. I re-entered the money this time by another method and everything went great, I'm already a premium member! Hmmm.. "Premium Members" isn't showing up next to your avatar here. You sure you are getting the premium benefits? Quote Link to comment
+van der Decken Posted February 11, 2020 Share Posted February 11, 2020 16 minutes ago, ecanderson said: Hmmm.. "Premium Members" isn't showing up next to your avatar here. You sure you are getting the premium benefits? When the OP signs out of the forum site and back in again, it'll catch up. Their current session must have begun when they were a basic member, and that's what the session cookies reflect. 1 Quote Link to comment
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