Low Health Score Indicator Error

[+IslesPunkFan]

The other day, I noticed 3 DNFs on a cache of mine. So I went there and found that the cache has fallen from its spot. I posted an OM on it. Then later I found in my dashboard, that cache was indicated that it needs help. It was already fixed before the notice.

I contacted the help desk and they explained the health score and what to do to fix it. I already posted the OM and raised the D level (to higher than it really is). It is still indicating it needs help. No red wrench was ever put on that cache.

Again, I contacted the help desk and just get generic responses without reading what was done to the cache. So, just going in a loop with them.

Any ideas on what can be done to remove the indicator?

[Frau Potter]

7 minutes ago, IslesPunkFan said:

The other day, I noticed 3 DNFs on a cache of mine. So I went there and found that the cache has fallen from its spot. I posted an OM on it. Then later I found in my dashboard, that cache was indicated that it needs help. It was already fixed before the notice.

I contacted the help desk and they explained the health score and what to do to fix it. I already posted the OM and raised the D level (to higher than it really is). It is still indicating it needs help. No red wrench was ever put on that cache.

Again, I contacted the help desk and just get generic responses without reading what was done to the cache. So, just going in a loop with them.

Any ideas on what can be done to remove the indicator?

 

It sounds like you did all the right thing, to bring your cache back up in health. We actually had a bug in the health score (it hadn't updated since Dec 29) and that's why your cache is still showing on your dashboard as needing attention. We fixed it today, so it should recalculate tonight and should no longer be visible on your low maintenance dashboard tomorrow.