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Lego Trackable Won't Activate

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I was given a Lego trackable figure for Christmas a few years ago. I waited a while to activate him, but when I tried, it says that someone already owns this. When I searched for the trackable, it seems that a different trackable exists with the same tracking number because I've still got it right here! Any ideas on who I can contact, or what I can do to make my trackable usable?


Edited by Mess5
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Odd, says it belongs to another as a Christmas present too.  I don't think it's a good idea to show that trackable's code here for more issues...

You can mail Geocaching HQ,  and use the dropdown #5 Trackables for help.  

I'm not sure a trackable already logged belonging to another can be changed over to you, but if an actual error, I'd guess shop geocaching (or where purchased ) might make good...

Good luck.   :)

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