nicolatte Posted June 18, 2019 Share Posted June 18, 2019 Hey all, I purchased a premium membership via iTunes this April and everything was fine, I know that on the app I had premium membership. My phone bit the dust this weekend, so I got a new one, logged into iTunes and downloaded the geocaching app. However when I logged in app said I need to upgrade to premium membership, but iTunes says I have an active premium membership (yearly). Also when I log in on geocaching.com, I’m listed as a basic member there too. Was I never a premium member since I purchased through iTunes as opposed to purchasing on geocaching.com? Is this just a bug associated with the app/iTunes? And if so, how can I get my premium membership back (already signed out and back into both iTunes and geocaching app)? Any troubleshooting tricks for this one? Quote Link to comment
Moun10Bike Posted June 18, 2019 Share Posted June 18, 2019 nicolatte, you should write in to customer support (https://www.geocaching.com/help) for assistance on this. I show your account as basic with a monthly subscription that expired last August. It sounds like you purchased the annual subscription on another account, and support should be able to sort all of this out for you. Quote Link to comment
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.