Wherigo App (iPhone): Groundspeak API Error

[+IceColdUK]

On the Search screen I’m getting the following error.

 

 

If I attempt to Reauthorize, I can log in to my Geocaching account and “Agree” to share, but I get the same error when I’m returned to the Search screen.

 

 

(I realise it is still possible to download cartridges directly from Wherigo.com.)

[+IceColdUK]

Question for moderator: Is this the correct forum for a bug report on the Groundspeak Wherigo app?

[Ranger Fox]

13 hours ago, IceColdUK said:

Question for moderator: Is this the correct forum for a bug report on the Groundspeak Wherigo app?

Answer from moderator: yes and no.  Yes, if the developer is watching this.  No, if he's not.  Yes, I'd contact him myself if the first answer was a no.

 

You can get around this by opening the Wherigo site in Safari outside the app.  Go to the download page as you would on the desktop.  Just before the download begins, Safari will ask if you want to open the cartridge in the Wherigo app.  Say yes and it will be done.  So there's a good workaround for things.  That's also how some people load cartridges from the other site.

[+IceColdUK]

7 hours ago, Ranger Fox said:

Answer from moderator: yes and no.  Yes, if the developer is watching this.  No, if he's not.  Yes, I'd contact him myself if the first answer was a no.

 

Thanks, but who is the developer?  It’s a Groundspeak app right?  Would it be better to post this in the Geocaching iPhone App forum?

 

7 hours ago, Ranger Fox said:

You can get around this by opening the Wherigo site in Safari ...

 

Thanks.  I’d already checked this, but there are people discussing this on social media that have only every downloaded cartridges through the app.

[+gjhimages]

As of today 06/07/2019 9:41 PM PDT, the API still does not allow to use the App to download cartridge.  Thanks Ranger Fox for the workaround.  Will Geocaching.com fix the App?   

[+TheGreyRabbit]

Like most people with an iphone, we get exactly the same error Groundspeak error messages. You can try again or removing the app and reinstalling. Nothing works. The Wherigo app did used to work several weeks ago, so something must have gone wrong. It just there is no help or advice as to when it will be fixed.

[+gjhimages]

I tried removing the app and reinstalled.  The same issue.  I had also used the app a week ago and it worked.  It appears that geocaching.com (owner) needs to correct the app for the new API.  It appears that it is not high on their todo list.

[Ranger Fox]

spstanley wrote the app and Groundspeak made it their official app later on.  I'm not even sure if Groundspeak has the source code.  All apps are community-made and all but one builder is community-made.

 

Please be aware that it does take some time for Apple to review app updates and put them in the App Store.

[+Whinney]

I sent an e-mail (following the contact-page), and got this answere:

 

Thank you for contacting us about Wherigo caches.

At this time we not able to provide technical support for Wherigo. Please try posting your question on the Wherigo forums. These forums are monitored and can usually provide you with the best support.

Best,

 

Andrew
Geocaching Community Manager.

 

Well i'm "glad" to know that it is'nt my own problem. But it their answere makes me think that it will take a long long time...

[Ranger Fox]

That’s the standard boilerplate. I think I’m expected to handle everything because I had been doing such a good job of it since 2008. Ha, ha. This is sad. 

[+diether&katleen&co]

FYI: For me the 'safari' way explained above didn't work. I could however 'save to Icloud' and then from the Wherigo app  'open from icloud'.

 

 

[+Dodo's]

Same here both on iPad and iphone xs

[+donmaedi]

Had the same problem here. The browser way did work for me. However, it's kinda ridicilous that no-one really cares or replies.

Seems like Wherigo isn't on the agenda anymore.

[Ranger Fox]

Groundspeak released Wherigo in January 2008. The last Groundspeak update was in mid-2008, unless you count an update they did later on to bring the site’s user credential system’s back end in line with geocaching.com.

 

Everything has been community-supported since then. Considering Groundspeak tells reviewers to forbid on cache listings the mention of community-made projects, I think it’s understandable for the community to be confused about if we’re appreciated, grudgingly tolerated, or what. So we’re pretty much in a static state, wondering what Groundspeak might do or not. 

[+LizzyRN]

And I thought it was just me......

 

I'm headed to New England next week and REALLY want to do some WIGs there. I'll try the work around and cross my fingers. 

[+sabe73]

Download at the homepage the Pocket PC Device --> save on Laptop --> send via E-mail to your Phone --> open the Email --> open the gwc Data with Wherigo App...finish

greatings

[+Tungstène]

My favorite "workaround" is as follows...

 

Download the Pocket PC Device --> save on iCloud Drive --> open the gwc data with Wherigo App... Finish!

 

Because I don't own an Apple computer, I access iCloud Drive by its website. It's a matter of a simple drag and drop.

[+Twinklekitkat]

Is this API issue going to be corrected?  I had an problem with my phone and it won't restore my data so I have had to rebuild it.  Now any progress I've made on a Wherigo has been lost forever.  It's very disheartening since I drove many miles to work on one of them and I'm not finished.  Now I'll have to start over.  Makes me not want to play anymore Wherigos.  If there is no intention to fix it then just say so.  Yes, I can download the cartridge to the app via Safari but that doesn't restore progress made on any of them.

[+LizzyRN]

I've tried the suggested workarounds several times along with smoother shenanigans. The only workaround that has worked for me is this:

 

Download file to my mac ----> send via AirDrop to my phone ---> open up the WIG app. FINALLY!!

 

Let's see how it works in the field. 

[+Zero Montana]

I was able to successfully download a .gwc file into the Wherigo app (iPhone X) just now after emailing it to myself. It's on the list as part of tomorrow's cache run. If we actually have enough time for it, I'll report back with the outcome.

[+Zero Montana]

Had no trouble whatsoever with the cart today. No hangs, freezes, or restarts. While I realise this could have more to do with build quality of the cart, I feel confident in saying that once you manage to get the cart onto your iPhone, that should be the end of the trouble.

[+Zwaluw9]

It is now November the 10th and the problem still excists.

I tray to download in The Netherlands without succes. Is Goundspeak taking any action?

Any answer will be appreciated.

[+Shop99er]

On 6/6/2019 at 3:30 AM, IceColdUK said:

On the Search screen I’m getting the following error.

 

 

If I attempt to Reauthorize, I can log in to my Geocaching account and “Agree” to share, but I get the same error when I’m returned to the Search screen.

 

 

(I realise it is still possible to download cartridges directly from Wherigo.com.)

I am getting this identical error today. What's the fix?

[+IceColdUK]

35 minutes ago, Shop99er said:

I am getting this identical error today. What's the fix?

No fix, just the workarounds described above, i.e. downloading the cartridge from Wherigo.com using a browser.

[Ranger Fox]

This is not an announcement of a fix.  This is just about what I believe is the cause.  In technical terms, Groundspeak discontinued their WCF service earlier this year, replacing it with a REST API.  Developers had a year's advance notice to update their applications.  In non-technical terms, Groundspeak updated the way applications talk to their services; the Wherigo application, which is not maintained directly by Groundspeak, was not updated.

 

When using the app, I've always just downloaded cartridges via a browser instead of directly through the app.  I can also download them from the WF site or through my NAS (think like Dropbox or Google Drive, but with about 36TB currently at my control and room to double it).

 

Either spstanley will update the app or the entire Wherigo developer community will wait to see if Groundspeak wants us to do anything with Wherigo.