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Team Taran

Can’t renew my premium membership

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I tried to renew my premium membership on Monday and everything seemed to work except that I didn’t get offered a receipt. I checked and my credit card had not been charged and my renewal date had not changed so I decided to wait a day and try again. On Tuesday at around noon I tried again. This time everything went as expected although response time was slow. I printed a copy of the receipt. This morning I discovered that my renewal date has not changed and my credit card has not been charged. Renewing a membership should not be this hard and when I tried to contact you through your help feature I was required to respond to prove I was not a robot in spite of the fact that I was a signed in paying member.

 

 

 

 

 

 

 

 

 

 

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Posted (edited)

I "reported" this post to the Mods, just to draw attention because it has been 6 hours without a response to your question.

 

I hope they can get your issue squared away soon.  Good luck. :grin:

Edited by K13

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You'll need to use the Help Center to work this out with our customer service team. 

 

The Help Center uses separate software from Geocaching.com, which is why you have to enter your contact information when you use the Help Center.

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