Notified of "new" souvenir every time the app starts

[+CAVinoGal 296]

The past week or so (maybe since January 1?) I have a persistent notification for a new souvenir.  I can view my souvenirs, it goes away, but within half an hour, it's back.  I look at them again, the notification goes away, and then returns.  The last souvenir I earned is the one for Jan 1.  I've restarted the app, and the phone, and the behavior remains.

 

Android v. 9

App v. 7.2.0

Google Pixel

 

How can I clear this?

  

[+hzoi 1008]

Normally mine clear when I tap on "Souvenirs (New)."

 

I have found that most issues I encounter with the app stem from a lag in synchronization between what's on the servers and what's in the app.  For example, I can recall some TBs that were still showing up in my inventory after I'd already dropped them in a cache.  Logging out and logging back in forces the app to synch up, and that seems to typically fixes these things.  So I'd try that.

[+CAVinoGal 296]

4 hours ago, hzoi said:

Normally mine clear when I tap on "Souvenirs (New)."  Mine too.  And they do, but then later, it's back!

 

I have found that most issues I encounter with the app stem from a lag in synchronization between what's on the servers and what's in the app.  For example, I can recall some TBs that were still showing up in my inventory after I'd already dropped them in a cache.  Logging out and logging back in forces the app to synch up, and that seems to typically fixes these things.  So I'd try that.

 

I have restarted the app, and my phone.  Today, I logged out of the app, and geocaching.com as well.  Then logged back in to both, and the (New) under Profile and Souvenirs was gone.  Now it's back.  I can't seem to make it go away!

[+noncentric 800]

I've reported this bug to GS and it seems to be a known issue that is on their list.

[+CAVinoGal 296]

8 hours ago, noncentric said:

I've reported this bug to GS and it seems to be a known issue that is on their list.

Thank you!  I can live with it, but it is puzzling.  Since I am in the app every day (at least till Feb. 2 when I hit day #400 of a Find a day for a challenge!) it's just there, every day.

 

I will await an app update!

[+IrisbrambleBeardface 0]

Oh man, so glad to know I'm not alone in this. 

[+BlackRose67 1]

I recently got a new phone (Samsung S9+ running Android Pie).

 

Every time I start the app I get the orange dot indicating something new in my profile.

 

I haven't received a new souvenir since January 1st.

 

I've cleared the app cache AND app data.

It worked fine after that, but has since started notifying me again. Why?

[+CAVinoGal 296]

It's not only when the app starts for me, it just re-appears several times throughout the day, and this has been happening since January for me.  I can look at my souvenirs, and it goes away temporarily, but is back within an hour or so.  See my post:  (two months later and it is still happening).

 

[+CAVinoGal 296]

Here it is, the end of March, a new souvenir promo is underway.  I was hoping that earning NEW souvenirs might be the trigger to make this issue go away, but that is not the case.

 

I continually have the (New) Souvenir notification.  Clearing cache on the phone app, restarting the phone, logging in and out of the website and the app - nothing seems to clear it!  Viewing my souvenirs does make it go away, for a short time (30 minutes? An hour?  not long...) and then it's baaaaaacckk.

 

App version 7.7.0

Android 9

Google Pixel

[+Spacemann Spiff 3]

Same thing is happening to me!  For quite a while now.

Yesterday I got frustrated and deleted the entire app, and then re-loaded it, and it's STILL doing it!

And this has been happening since January??  How long does it take to fix??

[+Spacemann Spiff 3]

Same thing is happening to me.  Yesterday I deleted the app and then re-added it, and it's still doing it.

[+trekkerdmc 3]

Same issue here. New souvenir notification always there. I see no response from geocaching HQ.

 

[+Zouk Team 2]

Even after the latest update of June 19 2019 this highly annoying bug is still in there. I cleaned the cache, uninstalled it, then installed it again. No luck for almost half a year now.

 

Android 9

Samsung Galaxy S9

[+CAVinoGal 296]

Version 7.13.0

Android 9

Google Pixel

I, too, am still seeing this annoying behavior.  I've earned several souvenirs since January, updated the app through multiple versions, and it's still happening.  

[+@rthur 5]

Same problem for months !!! 🤐

Edited June 21 by @rthur

[+CAVinoGal 296]

I had hopes that today's update to 7.14.1 would change this ... but it didn't.  😕

[+DrPflug 1]

same thing for me.  It's annoying as I think I have a message in the message center and it's just the same old "new souvenir" which is not new.   Can Geocaching.com HQ please just get rid of this feature on the app?   It clearly doesn't work as intended.   and I don't really need to be notified that I got a new souvenir anyway.
"

[+Valkarie63 2]

Can confirm the same - pretty annoying to the point I don't even bother anymore to check (meaning that feature is pretty much worthless)...

[+Max and 99 769]

We're stuck with it!

[+@rthur 5]

@Groundspeak : any news ?

[+@rthur 5]

Same issue for months... and still no fix...

[Keystone 1836]

I merged together two threads about the same issue.

[+@rthur 5]

Any news on this issue ?

[+@rthur 5]

It seems that this bug has not yet been fixed.

Edited August 18 by @rthur
typo fix

[+YetiNZ 1]

This has recently started happening for me too. Annoying to constantly see a notification of something new when there is not.

Version 8.3.0

Android 9

HMD Global Nokia 7 plus

 

[+Kikiisme 1]

Still no fix for this??? It is very annoying. Like others I see the dot and think someone is messaging me. So of course I keep checking. Please advise on the status of a fix for this.

[+DrPflug 1]

Can this be fixed?  Every time I open the app it tells me I have a new souvenir.   I click on it and the new souvenir notification goes away.  But then 10 minutes later the new souvenir notification is back.

If it can't be fixed so that it can be cleared until I acquire a new souvenir, how about just removing this feature.   It's pointless.

[+Max and 99 769]

2 minutes ago, DrPflug said:

Can this be fixed?  Every time I open the app it tells me I have a new souvenir.   I click on it and the new souvenir notification goes away.  But then 10 minutes later the new souvenir notification is back.

If it can't be fixed so that it can be cleared until I acquire a new souvenir, how about just removing this feature.   It's pointless.

Same here.

[Keystone 1836]

I merged together two threads about the same subject.

[+Just_Matt 6]

I found this thread looking for an answer to this very issue, which has plagued me since I attained the first "Mystery at the Museum" set of souvenirs. It is rather annoying and it is disappointing to see that this bug has been in existence a lot longer than I realised and hasn't been fixed. 

Edited September 12 by Just_Matt

[+ReillyLovesCache 3]

Posting regarding same issue. Began for me yesterday simply out of the blue. Did all the suggested fixes, and no change. Haven't had any new Souvenirs since Streak Week/August 31/19.

 

It would be really nice IF this issue would be brought to the attention of the developers again. Customers simply want to know their concerns about these types of extremely annoying bugs, are being looked into. Communication is key here. Where is it? 

Edited September 19 by ReillyLovesCache
Most recent souvenir date changed July 27, 19 to Aug 31, 19

[+ReillyLovesCache 3]

Wondering if anyone else has contacted Groundspeak via email with this issue?

I did this morning with the required screen shots, (same as what others have posted in this discussion/must included Version of the app), and I included a link to this forum discussion. 

 

If others who have contributed to this discussion could take the time to do the same, maybe this BUG might receive some attention? 

 

I went geocaching with someone yesterday who has had this same unresolved issue for 18 months now. I feel that is unacceptable. 

I will post here again when I obtain a response to my email. 

Edited September 21 by ReillyLovesCache
Changed issue to BUG

[+ReillyLovesCache 3]

For any posters, if you are willing to help out by emailing Groundspeak, here is what's required in your email. Thanks!

 

 

Thank you for contacting Geocaching HQ and sorry to hear you’re having issues with the Geocaching® app.

Please help us determine the underlying issue by sending us 2 screenshots

1. The area of the app causing the issue (Example: the Map page, List page, etc.)
2. IMPORTANT: The version information from the app
   • Android, select the Menu button in the upper left corner, scroll to the bottom, then select Version info
   • iPhone, select the More tab in the lower right corner, scroll to the bottom, then select Version info

Tip: Here are instructions on how to take screenshots on an Android or iPhone.

We hope to hear back from you and get this resolved quickly.

Geocaching Community Coordinator

[+ReillyLovesCache 3]

Here is the reply I received this morning

Thank you for contacting Geocaching HQ. We are aware of this issue. I have forwarded the information you provided to our developers. We apologize for the inconvenience and hope to get this issue resolved soon.

Best regards,

Geocaching Community Coordinator

 

My reply

Thanks for your reply, 

A known issue/Bug for 18 months now, and no resolution to it? How is that possible in this day, and age of technology? 

[+alain4s 30]

I received the latest update on my phone yesterday. Still not solved on version 8.5.1 on Android 8.1.0.

[+hzoi 1008]

On 9/21/2019 at 7:04 PM, ReillyLovesCache said:

A known issue/Bug for 18 months now, and no resolution to it? How is that possible in this day, and age of technology? 

 

Most likely because it isn't a priority to fix.  You're not losing any functionality because of it.  Same issue with the image gallery bug that puts app photos after all the website photos - it's annoying, but it's not a show stopper.  So it has a lower priority than things that are interfering with functionality.

[+alain4s 30]

I am happy to report the bug was squashed with Version 8.7.1 on Android 8.1.0

Good job. Thanks.

[+CAVinoGal 296]

17 hours ago, alain4s said:

I am happy to report the bug was squashed with Version 8.7.1 on Android 8.1.0

Good job. Thanks.

I updated to V 8.7.1., Android 10, Google Pixel a couple of days ago.  Had other distractions the last couple of days, but when I checked this morning, I had no "New Souvenir" alert!  It does indeed seem to be fixed with 8.7.1!

[+Tungstène 42]

No. This bug isn't fixed. I updated to last version.

[+@rthur 5]

Seems to be fixed also on my phone : Galaxy S10 / Android 9 / Geocaching app v8.7.1.

 

Thanks to HQ developers !