Jump to content
Sign in to follow this  
Followers 7
CAVinoGal

Notified of "new" souvenir every time the app starts

Recommended Posts

The past week or so (maybe since January 1?) I have a persistent notification for a new souvenir.  I can view my souvenirs, it goes away, but within half an hour, it's back.  I look at them again, the notification goes away, and then returns.  The last souvenir I earned is the one for Jan 1.  I've restarted the app, and the phone, and the behavior remains.

 

Android v. 9

App v. 7.2.0

Google Pixel

 

How can I clear this?

  Screenshot_20190114-160644.thumb.png.ffb9303eedaf754f87c17b6bb8f7b688.pngScreenshot_20190114-160905.thumb.png.d37e7f878d4a3dec7344d3ce950dc9c3.png

  • Helpful 2

Share this post


Link to post

Normally mine clear when I tap on "Souvenirs (New)."

 

I have found that most issues I encounter with the app stem from a lag in synchronization between what's on the servers and what's in the app.  For example, I can recall some TBs that were still showing up in my inventory after I'd already dropped them in a cache.  Logging out and logging back in forces the app to synch up, and that seems to typically fixes these things.  So I'd try that.

Share this post


Link to post
4 hours ago, hzoi said:

Normally mine clear when I tap on "Souvenirs (New)."  Mine too.  And they do, but then later, it's back!

 

I have found that most issues I encounter with the app stem from a lag in synchronization between what's on the servers and what's in the app.  For example, I can recall some TBs that were still showing up in my inventory after I'd already dropped them in a cache.  Logging out and logging back in forces the app to synch up, and that seems to typically fixes these things.  So I'd try that.

 

I have restarted the app, and my phone.  Today, I logged out of the app, and geocaching.com as well.  Then logged back in to both, and the (New) under Profile and Souvenirs was gone.  Now it's back.  I can't seem to make it go away!

Share this post


Link to post

I've reported this bug to GS and it seems to be a known issue that is on their list.

Share this post


Link to post
8 hours ago, noncentric said:

I've reported this bug to GS and it seems to be a known issue that is on their list.

Thank you!  I can live with it, but it is puzzling.  Since I am in the app every day (at least till Feb. 2 when I hit day #400 of a Find a day for a challenge!) it's just there, every day.

 

I will await an app update!

Share this post


Link to post

I recently got a new phone (Samsung S9+ running Android Pie).

 

Every time I start the app I get the orange dot indicating something new in my profile.

 

I haven't received a new souvenir since January 1st.

 

I've cleared the app cache AND app data.

It worked fine after that, but has since started notifying me again. Why?

Screenshot_20190315-083915_Geocaching.jpg

Screenshot_20190315-083927_Geocaching.jpg

Screenshot_20190315-083901_Geocaching.jpg

  • Helpful 1

Share this post


Link to post

It's not only when the app starts for me, it just re-appears several times throughout the day, and this has been happening since January for me.  I can look at my souvenirs, and it goes away temporarily, but is back within an hour or so.  See my post:  (two months later and it is still happening).

 

Share this post


Link to post

Here it is, the end of March, a new souvenir promo is underway.  I was hoping that earning NEW souvenirs might be the trigger to make this issue go away, but that is not the case.

 

I continually have the (New) Souvenir notification.  Clearing cache on the phone app, restarting the phone, logging in and out of the website and the app - nothing seems to clear it!  Viewing my souvenirs does make it go away, for a short time (30 minutes? An hour?  not long...) and then it's baaaaaacckk.

 

App version 7.7.0

Android 9

Google Pixel

Share this post


Link to post

Same thing is happening to me!  For quite a while now.

Yesterday I got frustrated and deleted the entire app, and then re-loaded it, and it's STILL doing it!

And this has been happening since January??  How long does it take to fix??

Share this post


Link to post

Same thing is happening to me.  Yesterday I deleted the app and then re-added it, and it's still doing it.

Share this post


Link to post

Same issue here. New souvenir notification always there. I see no response from geocaching HQ.

 

  • Upvote 1

Share this post


Link to post

Even after the latest update of June 19 2019 this highly annoying bug is still in there. I cleaned the cache, uninstalled it, then installed it again. No luck for almost half a year now.

 

Android 9

Samsung Galaxy S9

  • Upvote 1

Share this post


Link to post

Version 7.13.0

Android 9

Google Pixel

I, too, am still seeing this annoying behavior.  I've earned several souvenirs since January, updated the app through multiple versions, and it's still happening.  

Screenshot_20190620-065321.thumb.png.bfdd1f976db4d15eead16b5c9fbeec29.png

Share this post


Link to post
Posted (edited)

Same problem for months !!! 🤐

Edited by @rthur

Share this post


Link to post

I had hopes that today's update to 7.14.1 would change this ... but it didn't.  😕

Share this post


Link to post

same thing for me.  It's annoying as I think I have a message in the message center and it's just the same old "new souvenir" which is not new.   Can Geocaching.com HQ please just get rid of this feature on the app?   It clearly doesn't work as intended.   and I don't really need to be notified that I got a new souvenir anyway.
"

Share this post


Link to post

Can confirm the same - pretty annoying to the point I don't even bother anymore to check (meaning that feature is pretty much worthless)...

  • Upvote 1

Share this post


Link to post

Same issue for months... and still no fix...

Share this post


Link to post

I merged together two threads about the same issue.

Share this post


Link to post
Posted (edited)

It seems that this bug has not yet been fixed.

Edited by @rthur
typo fix
  • Upvote 1

Share this post


Link to post

This has recently started happening for me too. Annoying to constantly see a notification of something new when there is not.

Version 8.3.0

Android 9

HMD Global Nokia 7 plus

 

  • Upvote 1

Share this post


Link to post

Still no fix for this??? It is very annoying. Like others I see the dot and think someone is messaging me. So of course I keep checking. Please advise on the status of a fix for this.

  • Upvote 1

Share this post


Link to post

Can this be fixed?  Every time I open the app it tells me I have a new souvenir.   I click on it and the new souvenir notification goes away.  But then 10 minutes later the new souvenir notification is back.

If it can't be fixed so that it can be cleared until I acquire a new souvenir, how about just removing this feature.   It's pointless.

Share this post


Link to post
2 minutes ago, DrPflug said:

Can this be fixed?  Every time I open the app it tells me I have a new souvenir.   I click on it and the new souvenir notification goes away.  But then 10 minutes later the new souvenir notification is back.

If it can't be fixed so that it can be cleared until I acquire a new souvenir, how about just removing this feature.   It's pointless.

Same here.

Share this post


Link to post

I merged together two threads about the same subject.

Share this post


Link to post

I found this thread looking for an answer to this very issue, which has plagued me since I attained the first "Mystery at the Museum" set of souvenirs. It is rather annoying and it is disappointing to see that this bug has been in existence a lot longer than I realised and hasn't been fixed. 

Edited by Just_Matt
  • Upvote 4

Share this post


Link to post

Posting regarding same issue. Began for me yesterday simply out of the blue. Did all the suggested fixes, and no change. Haven't had any new Souvenirs since Streak Week/August 31/19.

 

It would be really nice IF this issue would be brought to the attention of the developers again. Customers simply want to know their concerns about these types of extremely annoying bugs, are being looked into. Communication is key here. Where is it? 

Edited by ReillyLovesCache
Most recent souvenir date changed July 27, 19 to Aug 31, 19
  • Helpful 1

Share this post


Link to post

Wondering if anyone else has contacted Groundspeak via email with this issue?

I did this morning with the required screen shots, (same as what others have posted in this discussion/must included Version of the app), and I included a link to this forum discussion. 

 

If others who have contributed to this discussion could take the time to do the same, maybe this BUG might receive some attention? 

 

I went geocaching with someone yesterday who has had this same unresolved issue for 18 months now. I feel that is unacceptable. 

I will post here again when I obtain a response to my email. 

Edited by ReillyLovesCache
Changed issue to BUG

Share this post


Link to post

For any posters, if you are willing to help out by emailing Groundspeak, here is what's required in your email. Thanks!

 

 

Thank you for contacting Geocaching HQ and sorry to hear you’re having issues with the Geocaching® app.

Please help us determine the underlying issue by sending us 2 screenshots

  1. The area of the app causing the issue (Example: the Map page, List page, etc.)
  2. IMPORTANT: The version information from the app
    • Android, select the Menu button in the upper left corner, scroll to the bottom, then select Version info
    • iPhone, select the More tab in the lower right corner, scroll to the bottom, then select Version info

Tip: Here are instructions on how to take screenshots on an Android or iPhone.

We hope to hear back from you and get this resolved quickly.

Geocaching Community Coordinator

Share this post


Link to post

Here is the reply I received this morning

Thank you for contacting Geocaching HQ. We are aware of this issue. I have forwarded the information you provided to our developers. We apologize for the inconvenience and hope to get this issue resolved soon.

Best regards,

Geocaching Community Coordinator

 

My reply

Thanks for your reply, 

A known issue/Bug for 18 months now, and no resolution to it? How is that possible in this day, and age of technology? 

  • Upvote 1

Share this post


Link to post

I received the latest update on my phone yesterday. Still not solved on version 8.5.1 on Android 8.1.0.

Share this post


Link to post
On 9/21/2019 at 7:04 PM, ReillyLovesCache said:

A known issue/Bug for 18 months now, and no resolution to it? How is that possible in this day, and age of technology? 

 

Most likely because it isn't a priority to fix.  You're not losing any functionality because of it.  Same issue with the image gallery bug that puts app photos after all the website photos - it's annoying, but it's not a show stopper.  So it has a lower priority than things that are interfering with functionality.

Share this post


Link to post

I am happy to report the bug was squashed with Version 8.7.1 on Android 8.1.0

Good job. Thanks.

  • Upvote 2

Share this post


Link to post
17 hours ago, alain4s said:

I am happy to report the bug was squashed with Version 8.7.1 on Android 8.1.0

Good job. Thanks.

I updated to V 8.7.1., Android 10, Google Pixel a couple of days ago.  Had other distractions the last couple of days, but when I checked this morning, I had no "New Souvenir" alert!  It does indeed seem to be fixed with 8.7.1!

Share this post


Link to post

Seems to be fixed also on my phone : Galaxy S10 / Android 9 / Geocaching app v8.7.1.

 

Thanks to HQ developers ! :D

Share this post


Link to post

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
Sign in to follow this  
Followers 7

×
×
  • Create New...