Android app started crashing

[+Uni and Medusa]

The Android app has started crashing on my Xiaomi MI6, Android 8.0.

It started 2 or 3 weeks ago, and won't work again until I clear app data, but the problem returns within a day or two.

[+noncentric]

It's always helpful when reporting problems with the app, to mention what version you have.  If you can get the app open, then you can get that info by clicking on the three-line menu at the top left and scrolling down to the Version Info option.

[+Viajero Perdido]

Version number is also available via Settings / Apps, without needing to run it.

 

Given there's been nothing but <crickets> for a day, it seems most people don't have a problem.  Hence, Groundspeak would need more info from you if they're to be able to narrow it down, let alone fix the problem.

[+thomfre]

My wife got the same issue, the app just crashes. Latest version available, 7.2.0.

I noticed the same happening now when I zoomed the map out too far. Too many caches?

[Ben H]

Near the beginning of the month, we had several reports of the Android app crashing immediately on app start. Our investigations tracked this back to a bug with the Android OS which we believe has since been resolved. Are any of you still experiencing crashes immediately on app start?

[+wigglesworth]

Running the latest version.

Downloaded offline caches but when I attempt to open the lists the app crashes.

Reloaded the app.

Still crashes when lists are accessed.

Reloaded downloaded caches - still crashes.

 

Seems to work when I am in range of a wifi connection.

 

 

 

[+wigglesworth]

Running version 7.6.0 android 7.0

 

The lists open now we are back home. 

The problem occurred when on holiday and we were dependent upon off line usage.

Does the system give error messages when failing to access off line information?

 

[+weredunn4]

Ive experienced the same issue

Any List that is downloaded to the phone (whist connected to Wifi (or mobile/cellular networks)) for offline use, will cause the app to crash when not connected to a wifi network.

This is particularly annoying as Im often caching where there is no mobile signal, and now I cant use Offline Lists

 

Ive tried clearing the cache, clearing the Geocaching apps data, uninstalling and reinstalling the Geocaching App, wiping the entire mobile phone -  none of these have made a difference.

 

(Geocaching App v7.6.0, Android 6.0.1 on a Samsung Galaxy S5 Mini, and this also happens on a Samsung Galaxy S7 running Android 8)

 

If anyone has a solution to this I would be grateful to hear from them - please message me at weredunn4 on the Geocaching Messenger app.

Edited March 11, 2019 by weredunn4
adding information.

[Ben H]

On 3/4/2019 at 9:37 AM, wigglesworth said:

Running version 7.6.0 android 7.0

 

The lists open now we are back home. 

The problem occurred when on holiday and we were dependent upon off line usage.

Does the system give error messages when failing to access off line information?

 

 

7 hours ago, weredunn4 said:

Ive experienced the same issue

Any List that is downloaded to the phone (whist connected to Wifi (or mobile/cellular networks)) for offline use, will cause the app to crash when not connected to a wifi network.

This is particularly annoying as Im often caching where there is no mobile signal, and now I cant use Offline Lists

 

Ive tried clearing the cache, clearing the Geocaching apps data, uninstalling and reinstalling the Geocaching App, wiping the entire mobile phone -  none of these have made a difference.

 

(Geocaching App v7.6.0, Android 6.0.1 on a Samsung Galaxy S5 Mini, and this also happens on a Samsung Galaxy S7 running Android 8)

 

If anyone has a solution to this I would be grateful to hear from them - please message me at weredunn4 on the Geocaching Messenger app.

 

Thanks for the reports on crashes you're experiencing when attempting to access offline lists. We've included a fix for that crash in our 7.7.0 release, which has started a phased roll out today. It's available to a small percentage of Android users now and should be available to everyone by Thursday. Once you've installed that update, please let us know if the crashing issue is resolved for you!