+jpd43 Posted October 19, 2018 Share Posted October 19, 2018 My friend set up an account a few years ago but never logged a find. Now they are trying to get back on and can not log on. We have even tried setting up a new account and we are told the email already exists, so we tried a different email and we are told the user name already exists, so we are pretty sure we are in there. So we tried the reset password link and it said it would send us a password reset link, but the email never arrives. We know it is the right email as she gets email from Geocaching.com fairly frequently. Any ideas? Quote Link to comment
+kunarion Posted October 19, 2018 Share Posted October 19, 2018 51 minutes ago, jpd43 said: the email never arrives. We know it is the right email as she gets email from Geocaching.com fairly frequently. Any ideas? Check Spam or Trash folders. I often find email in my "web mail" that never arrived in my PC Windows Mail. Quote Link to comment
+jpd43 Posted October 19, 2018 Author Share Posted October 19, 2018 4 minutes ago, kunarion said: Check Spam or Trash folders. I often find email in my "web mail" that never arrived in my PC Windows Mail. We have checked Spam and there is nothing there, plus those other emails from GC.com never go to spam folder. Just checked trash and nothing there either. Quote Link to comment
+TeamRabbitRun Posted October 22, 2018 Share Posted October 22, 2018 Use the "Contact Us" link at https://www.geocaching.com/help/ 1 Quote Link to comment
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.