Not able to open the app

[+Mathrys]

I can’t open the app since 6.10.0

[Ben H]

I’m sorry you’re experiencing that problem. What version of iOS are you using?

[+RonFisk]

Same problem here. Using an iPhone X, ios 12b11 (16A5365b). Application worked fine up until your latest update 6.10.0. Now it crashes upon opening...

Thanks, Ron

[Ben H]

1 minute ago, RonFisk said:

Same problem here. Using an iPhone X, ios 12b11 (16A5365b). Application worked fine up until your latest update 6.10.0. Now it crashes upon opening...

Thanks, Ron

Thanks for confirming that you’re using iOS 12. I suspect the original poster is also. 

 

So far it appears that this crash is only happening on iOS 12, which is still in beta. We can’t promise complete support for iOS 12 until its public release, but we are working on fixing the crash before then if possible. 

[+RonFisk]

22 hours ago, Mathrys said:

I can’t open the app since 6.10.0

 

[+RonFisk]

I’d also like to add that it’s only happening on my iPhone X. It’s fine on my iPhone 6+. I’ve also placed a bug report on my developer account...

[+jqmons]

Crashing here on iOS 12 with iPhone SE.

[Ben H]

On 8/27/2018 at 11:35 PM, Mathrys said:

I can’t open the app since 6.10.0

 

12 hours ago, RonFisk said:

Same problem here. Using an iPhone X, ios 12b11 (16A5365b). Application worked fine up until your latest update 6.10.0. Now it crashes upon opening...

Thanks, Ron

 

7 hours ago, jqmons said:

Crashing here on iOS 12 with iPhone SE.

 

We've submitted a 6.10.1 update to Apple with a fix for the iOS 12 crash. If Apple approves the release quickly then it should be available soon!

[+RonFisk]

Thank you very much. iOS 12 will be out of beta soon and we certainly don’t want any problems. I’d be happy to join your beta team if you have openings...

[Ben H]

The 6.10.1 update with a fix for the iOS 12 crash is now available in the App Store. Please let us know if you continue to have any problems after updating.