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Maya's Team

Problem when trying to login via safari on ipad

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Hello,

 

I have the following problem. When I try to login at geocaching.com via safari on the ipad I always get the message that the username is incorrect. The same username and password used on a PC via chrome or firefox is not a problem. I suppose it's the username Maya's Team causing the  problem but I can't find a workaround not find any setting to resolve this problem. I have tried chrome on ipad on the result is the same. Has anyone had the same problem ??? 

 

Thanks 

 

Maya's Team

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Your problem is probably related to the quote in your username.  See the post below:

 

On 2/25/2018 at 8:50 PM, Ben H said:

Your problem may be caused by iOS replacing your straight apostrophe with an angled one. This is due to a new feature in iOS 11 called Smart Punctuation. (See more here: https://www.jordanmerrick.com/posts/ios-11-smart-punctuation.) If you're not careful, you may be inadvertently using a smart quote instead of the straight quote that's actually in your username. The smart quote is now the default on the iOS 11 keyboard.

To get around the iOS 11 change, you need to long press the single quote character and manually select the straight apostrophe character. Alternatively, you can disable the smart punctuation feature as described in that link above.

Please respond back here of that does not resolve your issue.

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